Nicole Cook
Project Support Specialist at Social Good Fund- Claim this Profile
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Bio
Stephanie Nosek
Nicole has an eagle eye for detail and can explore, dissect and solve problems with aplomb. I have had the pleasure of working with Nicole at Greenheart International for the past 12 years. Over that time Nicole went from single-handedly running a multi-faceted short term exchange program to growing it to a staff of 4 and creating a multitude of offerings, all while providing excellent support to all stakeholders involved. Nicole is not afraid of diving into the nitty gritty and excels at working through processes and procedures with the aim of creating clear workflows and clear lines of communication. She is incredibly flexible and highly responsible and knows how to get things done under a deadline. As a colleague, Nicole is a hard-worker, but also is easy to talk with and down to earth. She remains focused even when things are stressful and you can count on her to get the job done. Any team would be lucky to have Nicole on board.
Lori Tibbett
I have worked with Nicole for over fifteen years and found her to be one of the most dedicated employees I've worked with. Nicole ran a large intercultural program for our organization and in order to keep it running smoothly had to be very organized, which she was. She had good relationships with not only her own staff, but also with our foreign partners around the world. She was readily available on and off normal business hours to handle whatever situation arose and maintained a friendly, helpful attitude. Nicole has a fun personality and is a pleasure to work with, but also a fair and responsible co-worker. I would highly recommend Nicole for any position for which she applies, she is a trustworthy and hardworking team member. Lori Tibbett, Executive Regional Director, Greenheart Exchange (retired)
Stephanie Nosek
Nicole has an eagle eye for detail and can explore, dissect and solve problems with aplomb. I have had the pleasure of working with Nicole at Greenheart International for the past 12 years. Over that time Nicole went from single-handedly running a multi-faceted short term exchange program to growing it to a staff of 4 and creating a multitude of offerings, all while providing excellent support to all stakeholders involved. Nicole is not afraid of diving into the nitty gritty and excels at working through processes and procedures with the aim of creating clear workflows and clear lines of communication. She is incredibly flexible and highly responsible and knows how to get things done under a deadline. As a colleague, Nicole is a hard-worker, but also is easy to talk with and down to earth. She remains focused even when things are stressful and you can count on her to get the job done. Any team would be lucky to have Nicole on board.
Lori Tibbett
I have worked with Nicole for over fifteen years and found her to be one of the most dedicated employees I've worked with. Nicole ran a large intercultural program for our organization and in order to keep it running smoothly had to be very organized, which she was. She had good relationships with not only her own staff, but also with our foreign partners around the world. She was readily available on and off normal business hours to handle whatever situation arose and maintained a friendly, helpful attitude. Nicole has a fun personality and is a pleasure to work with, but also a fair and responsible co-worker. I would highly recommend Nicole for any position for which she applies, she is a trustworthy and hardworking team member. Lori Tibbett, Executive Regional Director, Greenheart Exchange (retired)
Stephanie Nosek
Nicole has an eagle eye for detail and can explore, dissect and solve problems with aplomb. I have had the pleasure of working with Nicole at Greenheart International for the past 12 years. Over that time Nicole went from single-handedly running a multi-faceted short term exchange program to growing it to a staff of 4 and creating a multitude of offerings, all while providing excellent support to all stakeholders involved. Nicole is not afraid of diving into the nitty gritty and excels at working through processes and procedures with the aim of creating clear workflows and clear lines of communication. She is incredibly flexible and highly responsible and knows how to get things done under a deadline. As a colleague, Nicole is a hard-worker, but also is easy to talk with and down to earth. She remains focused even when things are stressful and you can count on her to get the job done. Any team would be lucky to have Nicole on board.
Lori Tibbett
I have worked with Nicole for over fifteen years and found her to be one of the most dedicated employees I've worked with. Nicole ran a large intercultural program for our organization and in order to keep it running smoothly had to be very organized, which she was. She had good relationships with not only her own staff, but also with our foreign partners around the world. She was readily available on and off normal business hours to handle whatever situation arose and maintained a friendly, helpful attitude. Nicole has a fun personality and is a pleasure to work with, but also a fair and responsible co-worker. I would highly recommend Nicole for any position for which she applies, she is a trustworthy and hardworking team member. Lori Tibbett, Executive Regional Director, Greenheart Exchange (retired)
Stephanie Nosek
Nicole has an eagle eye for detail and can explore, dissect and solve problems with aplomb. I have had the pleasure of working with Nicole at Greenheart International for the past 12 years. Over that time Nicole went from single-handedly running a multi-faceted short term exchange program to growing it to a staff of 4 and creating a multitude of offerings, all while providing excellent support to all stakeholders involved. Nicole is not afraid of diving into the nitty gritty and excels at working through processes and procedures with the aim of creating clear workflows and clear lines of communication. She is incredibly flexible and highly responsible and knows how to get things done under a deadline. As a colleague, Nicole is a hard-worker, but also is easy to talk with and down to earth. She remains focused even when things are stressful and you can count on her to get the job done. Any team would be lucky to have Nicole on board.
Lori Tibbett
I have worked with Nicole for over fifteen years and found her to be one of the most dedicated employees I've worked with. Nicole ran a large intercultural program for our organization and in order to keep it running smoothly had to be very organized, which she was. She had good relationships with not only her own staff, but also with our foreign partners around the world. She was readily available on and off normal business hours to handle whatever situation arose and maintained a friendly, helpful attitude. Nicole has a fun personality and is a pleasure to work with, but also a fair and responsible co-worker. I would highly recommend Nicole for any position for which she applies, she is a trustworthy and hardworking team member. Lori Tibbett, Executive Regional Director, Greenheart Exchange (retired)
Experience
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Social Good Fund
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United States
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Non-profit Organizations
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1 - 100 Employee
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Project Support Specialist
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Jul 2022 - Present
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Greenheart International
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United States
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Non-profit Organizations
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100 - 200 Employee
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Director Of Operations
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Jan 2021 - Jul 2022
• Oversee invoicing and payment to external vendors, including ensuring appropriate fee application and balance reconciliations, across programs• Oversee insurance policies for participants, including ensuring enrollment of all participants, and resolution of claims and bill issues• Train and supervise Operations staff including one direct report• Oversee timely payment of local coordinators and hosts family; resolve related questions• Communicate with international sending partners and internal senior leadership on questions and concerns related to finance and insurance issues• Ensure stakeholder documents. such as handbooks and information packets, are catalogued and edited• Collaborate with other department heads to codify procedures and find efficiencies across programs • Ensure timely sending of DS forms and other mail items• Serve as an Alternate Responsible Officer (ARO) in SEVIS and help maintain data for all Greenheart programs in SEVIS• Lead the integration of Short Term Programs into updated department structure• Oversaw Greenheart Travel programs for teens abroad for a two-month period during staffing transition • Provide secondary support in areas of Compliance and Enrollment including host family and participant application review and local coordinator review
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Greenheart International
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United States
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Non-profit Organizations
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100 - 200 Employee
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Program Director for Short Term Programs
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Sep 2006 - May 2020
• Oversaw the placement and supervision of approximately 1200 exchange participants annually on Greenheart’s Group Homestay, Independent Homestay, School to School to School Exchange and Summer English Academy Programs• Trained and supervised Short Term Inbound staff including Program Mangers and Coordinators (3 direct reports)• Negotiated contracts with international sending partners• Developed new program options including Volunteer Homestay and Summer English Academy including program conceptualization, budget, marketing plans, program materials creation and staff recruitment • Directed the recruitment, training and supervision of Local Coordinators throughout the U.S. who place and monitor exchange participants on the Short Term Programs• Determined Local Coordinator compensation and other program expenditure• Oversaw the integration of programs into Salesforce and contributed to development of Greenheart customized database• Collaborated with marketing department to create print, computer, and web-based promotional materials for international sending partners and field staff• Met with existing and potential sending partners in Chicago office and at national and international conferences; discussed Greenheart program offerings, policies and procedures• Created and updated training materials, handbooks, and evaluation forms• Received inaugural “Entrepreneurial Spirit Award” (February, 2011)
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Program Manager for Short Term Programs
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Mar 2004 - Aug 2006
• Facilitated placement of Group and Independent Homestay Participants nationwide (average of 400 participants per year)• Wrote and oversaw contracts for international sending partners and local coordinators• Trained and supervised Local Coordinators throughout the U.S. who placed and monitored exchange participants• Ensured timely distribution of recruitment, orientation and application materials to Local Coordinators, and program and host family information to international sending partners • Advised and cooperated with over 25 international sending partners on issues such as application process, orientations, and dealing with culture shock and behavioral issues• Guided and trained new international sending partners on program policies, procedures and regulations• Liaised with national field staff and international partners when conflicts or counseling issues arose with host families and students• Made presentations to Local Coordinators and international partners at annual training conferences abroad and in the U.S.
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English Teacher
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Jan 2003 - Dec 2003
• Taught English to classes of between one and twelve non-native speakers of English – multiple levels including Business English and TOEFL preparation• Developed lesson plans for use in classes and with individual students utilizing games and real life materials such as magazine articles, company brochures, and menus• Assessed students’ performance by administering oral and written examinations • Taught English to classes of between one and twelve non-native speakers of English – multiple levels including Business English and TOEFL preparation• Developed lesson plans for use in classes and with individual students utilizing games and real life materials such as magazine articles, company brochures, and menus• Assessed students’ performance by administering oral and written examinations
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VISTA (Volunteer in Service to America)
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Jan 2002 - Dec 2002
• Helped train volunteer tutors for ESL and basic literacy programs• Taught ESL classes at multiple levels, focusing on "real-life" English skills• Researched and created materials to expand the curriculum; developed projects to increase students' success using video and computer lab • Helped train volunteer tutors for ESL and basic literacy programs• Taught ESL classes at multiple levels, focusing on "real-life" English skills• Researched and created materials to expand the curriculum; developed projects to increase students' success using video and computer lab
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The Prague Post
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Czechia
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Book and Periodical Publishing
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1 - 100 Employee
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Freelancer
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Sep 2000 - Jul 2001
• Wrote articles on a variety of topics. • Wrote articles on a variety of topics.
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Content and Copy Editor
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Aug 2000 - Feb 2001
• Edited copy and wrote headlines and intro blurbs to reviews of restaurants, bars, and tourist attractions in central and eastern Europe. • Edited copy and wrote headlines and intro blurbs to reviews of restaurants, bars, and tourist attractions in central and eastern Europe.
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Bard College
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United States
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Higher Education
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700 & Above Employee
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Peer Counselor
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Jan 1997 - Jan 2000
• Monitored students living in the dorm. • Monitored students living in the dorm.
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Education
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1996 - 2000
Bard College
Bachelor of Arts - BA, Literature
Community
