Experience

Office of the Independent Adjudicator for Higher Education

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Case Handler

  • Jun 2023 - Present



University of Surrey

• United Kingdom
• Higher Education
• 700 & Above Employee

• Senior Administrative Officer, Assessments & Awards

  • Jul 2016 - Aug 2021

  * Aided efficient running of assessments function for FHMS. Led a team of five administrative officers encompassing workload distribution, performance management, staff development, induction, probation and appraisal. Oversaw team output to ensure a high quality and professional service was provided at all times* Created assessment schedules and managed assessment processes from submission to marking, exam boards, release of results and awarding of students * Dealt with often complex student enquiries and complaints, using both knowledge of university regulations and exercising judgement to ensure satisfactory outcomes in line with both the regulations and maintaining optimum student experience* Processed and approved extenuating circumstances (EC) applications, dealing with highly sensitive and confidential information in often emotionally charged student situations*Deputy Academic Integrity Lead and Academic Integrity Coordinator for FHMS. Managed the academic misconduct process ensuring accuracy and adherence to published timescales and regulations, arranging formal panels for progressed cases and sending official communications. Acted as first point of contact for any queries within the faculty and produced training materials for all staff involved in the process. *Trained panel secretary - providing regulatory support to panel members and students and taking minutes at academic misconduct panels* Oversaw running of exam boards- producing and annotating/checking board reports, producing agendas minutes. Liaised with external examiners providing customer care, preparation of samples and arranging accommodation as necessary.* Assessment administration of PsychD Clinical and Counselling doctorate programmes. Show less

• Senior Administrative Officer (Assessments)

  • Nov 2015 - Jul 2016

  Responsible for:* Providing customer facing administrative support to students and academic staff in the Faculty of Health & Medical Sciences Student Support HUB.* Line managing the Assessments Administrative Officer including workload distribution & management, performance management, staff development, induction, probation and appraisals.* Taking responsibility for the administration of hard copy assessments across all FHMS programmes, from submission and tracking of assignments to student collection and mark input.* Liaising with academics and colleagues in the central Assessments team in order to aid a seamless transition from submission to ratification and release of results.* Assessment administration of PsychD Clinical and Counselling programmes.* Implementing and running the new 'secure submissions' process with confidential audio recordings - ensuring submissions are fully documented to the required professional body standards, and ensuring the correct levels of confidentiality are adhered to.* Assisting the central team with ad hoc tasks, running Exam Boards for Professional Preparation programmes, producing and annotating board reports, preparing work for external examiners and booking accommodation/ refreshments for them as necessary, producing meeting agendas and minuting the Boards.*Running preliminary stage Academic Misconduct within the faculty, being the first point of contact for any concerns of misconduct raised by academics; liaising with Academic Integrity Officers, Module Organisers and the students involved to facilitate investigation into allegations, sending out official documentation and arranging preliminary hearings. Show less

• Faculty Administrator (Assessments)

  • Apr 2015 - Nov 2015

  Responsible for:* Providing administrative support to students and academic staff in the Faculty of Health & Medical Sciences. * Working on my own initiative, taking responsibility for the assessment and exam administration of specific programmes - Level 4 Biosciences, BVMSci Veterinary Medicine and MSc Veterinary Microbiology. For these programmes I organise and co-ordinate examinations, manage the submission of assessments, ensure accurate and timely release of results and all other associated tasks.* Interacting with students including dealing with queries over email and telephone, and also communicating via the VLE * I have recently been given the responsibility of assisting with the processing of Extenuating Circumstances applications which involves dealing with sensitive and confidential information and assisting the Senior Administrator in progressing and recording EC requests, including referring them for approval and keeping in contact with the students regarding progress.* Updating Student Progress Information on SITS with Extenuating Circumstances Panel outcomes and ensuring that all relevant staff are updated on decisions with regards to EC's including personal tutors, module organisers and the relevant assessments administrator Show less



iQ Student Accommodation

• Real Estate
• 200 - 300 Employee

• London Summer Business Co-ordinator

  • Feb 2015 - Apr 2015

  To develop and implement the summer lettings strategy for iQ Shoreditch, iQ Hoxton and iQ Bloomsbury, working with both the on site team and central services to complete sales, drive enquiries and match replacement tenants to help achieve income targets and minimise void periods.* Source external bookings through language schools, universities, internships and websites* Co-ordination of cleaning and maintenance resources to ensure rooms are ready for check-ins* Liasing with site partners and updating platforms with current and projected availability* Reviewing rent levels as per demand and make recommendations for adjustments* Compose weekly reports on lettings numbers, targets and availability* Dealing with enquiries and conducting viewings with potential students and external organisations Show less

• Summer Bookings Assistant

  • May 2014 - Feb 2015

  Taking bookings for the 6 week interim period between 13/14 & 14/15 bookings to maximise income and minimise loss. Coordinating new bookings with current tenant extensions and hotel style accommodation in a number of rooms, also utilising and supervising external advertising media for this purpose. Dealing with enquiries over email, telephone and face to face at site, conducting viewings and assisting with the booking process. Overseeing the organisation and running of 35 studios let on a hotel style basis (short term lets from 2 nights only). Show less

• Accommodation Assistant

  • Aug 2013 - May 2014

  * Delivering all aspects of customer service to in order to anticipate and exceed customer expectations* Working on the front desk and completing all reception duties efficiently and effectively including key management, distribution of hoovers and post/parcels and dealing with contractors and members of the public* Responding to enquiries and conducting viewings for prospective students* Managing site arrears - chasing rental payments and following rent collection procedures in order to ensure site targets are met* Setting up new applications, replacement tenancies and associated paperwork- Tenancy Agreements, collecting Guarantor information and taking payments. Show less



Chichester College

• United Kingdom
• Education Administration Programs
• 300 - 400 Employee

• Halls of Residence Supervisor

  • Sep 2012 - Jun 2013

  * Preparing and maintaining student records * Organising and updating student databases and spreadsheets * Designing and implementing new administrative processes * Care and welfare of resident students * Maintenance reporting and liaising with contractors * General office duties * Preparing and maintaining student records * Organising and updating student databases and spreadsheets * Designing and implementing new administrative processes * Care and welfare of resident students * Maintenance reporting and liaising with contractors * General office duties