Experience

Kaplan Australia

• Education Management
• 1 - 100 Employee

• Account Assistant

  • Oct 2022 - Present

  Key responsibilities • Verify a pile of invoices daily to ensure the entry is correct and not duplicate. • Other balance sheet reconciliation, such as commission calculations for agents, intercompany reconciliations. Achievements • Relieve 30% of account payable team’s time on handling Concur invoices verification and rectification. Key responsibilities • Verify a pile of invoices daily to ensure the entry is correct and not duplicate. • Other balance sheet reconciliation, such as commission calculations for agents, intercompany reconciliations. Achievements • Relieve 30% of account payable team’s time on handling Concur invoices verification and rectification.



Sakura Lounge

• Australia
• Health, Wellness & Fitness

• Receptionist and Customer Service Manager

  • Jul 2022 - Present

  Serving customers in a professional way and manage the reception work efficiently. Key responsibilities • Answered customers enquiries including bookings, products and services through phone calls, emails and in the branches. • Managed workload and reception duties between the two branches including settlement of eftpos and hicaps, and explaining facilities in order to maintain a high quality of customer experience. Achievements • Assist the work with preparing and explaining the float services to customers to free up therapists’ time so that they can take more bookings. • Increased 20% of sales by upselling services and counter-proposed packages and booking dates Show less



Hong Kong Tourism Board

• Hong Kong
• Travel Arrangements
• 300 - 400 Employee

• Secretary

  • Feb 2021 - Jun 2022

  Served 1 executive and act as a team secretary to manage all the administrative work for the whole team. Key responsibilities • Fulfilled all secretary duties for the top executive and the team in a local firm. Managed complex meeting calendars, facilitated communication and meeting logistics. • Supported executives with project support, data tracking, and administrative tasks. Achievements • Improved filing systems among the share drives and spare 30% storage. • Reduce 20% of team budget by reorganizing stationery stocks and combine logistics vendor in one. Show less



Sincere Brand Management Limited, Sincere Watch Company Limited (HK stock code: 0444)

• Assistant to Director

  • Jul 2018 - Jan 2021

  Business:Coordinate meeting and compile minutes. Update/maintain the Director’s private companies records in Company Registry and BVI as well as his directorship record in Securities & Futures CommissionPersonal:Manage the stock record of Director’s wines by updating the stock system. Handle Director’s personal housing matter including maid contract, house maintenance and attend AGM meeting.

• Secretary to Director

  • Mar 2016 - Jun 2018



LEOC

• Food and Beverage Services
• 1 - 100 Employee

• Assistant to Director

  • Jun 2015 - Mar 2016

  Main Role: Devise and maintain office systems, including data management and filing; arranging travel, visas and accommodation; Organize and maintain diaries and make appointments for the Director; Prepare monthly performance report for Director and meeting minutes/memos and translate documents of meeting materials from Japanese to Chinese/English or vice versa; Assist Director to plan for marketing of the restaurants such as liaise with magazines and visit hotel concierge team; Other Duties: Handle General HR and Administrative tasks for F&B business, including recruitment, attendance record management, order equipment for store and etc. Handle reservation hotline including assisting in taking reservation and answering customers’ enquiries and managing VIP customers’ booking Show less



Miyazaki Prefectural Government Hong Kong Office (MNC)

• Assistant to the Director

  • May 2013 - Jun 2015

  Developed good Marketing skills: Plan and organize Miyazaki events and fairs for promoting Miyazaki local products and liaise with different parties for arranging Opening Ceremony, Direct Flight Event and other variety of events, especially to keep a tight connection with Japan headquarter; Promote Miyazaki through e-channels such as Facebook and homepage; Manage a “Miyazaki Corner” in Japan Premium Store including preparation of monthly sales report and stock sheet, arrangement of food tasting and communication with store manager to organize Miyazaki food fair ; Other Duties: Handle enquiries about the access to Miyazaki; receive and screen telephone calls/letters and visitors for Managing Director. Prepare meeting minutes/memos and translate documents of meeting materials and POP promotion from Japanese to Chinese/English or vice versa; Travel to Miyazaki for annual meeting and prepare the materials for reporting the current business of Hong Kong office to the prefectural governor once a year. Show less



AEON Stores (Hong Kong) Company Limited (HK stock code: 0984)

• Officer

  • Jul 2012 - May 2013

  Working as a team secretary for both Internal Audit department and Corporation Compliance department. Assist Connected Party Transaction Panel chairman to communicate and coordinate among the related companies, including preparation of meeting agenda and meeting minutes, communication with group companies to follow up CPT progress; Other Duties: Translate a wide range of documents in financial, legal and hygienic fields, and prepare the meeting materials for Board of Directors’ meeting and CPT meeting, and provide interpretation in different kinds of meetings; Liaise with different parties for the efficient completion of audit assignments in accordance with the designated audit plans; Show less



AEON Stores (Hong Kong) Company Limited

• Graduate Trainee

  • Jul 2011 - Jun 2012

  A glimpse of the future's retail: Handle customers’ complaints about the quality of products and services and plan improvement plan once considered necessary; Prepare for the internal weekly report for division manager and analyze the sales report; Other Duties: Provide ad hoc interpretation for the store manager once there is a meeting with Japanese guests. Provide administrative support to food department manager A glimpse of the future's retail: Handle customers’ complaints about the quality of products and services and plan improvement plan once considered necessary; Prepare for the internal weekly report for division manager and analyze the sales report; Other Duties: Provide ad hoc interpretation for the store manager once there is a meeting with Japanese guests. Provide administrative support to food department manager