Experience

YWCA Metro St. Louis

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Program Operations

  • Aug 2019 - Present



YWCA Metro St Louis

• Permanent Supportive Housing Director

  • Jul 2017 - Jul 2019



YWCA of Metropolitan St. Louis

• Nonprofit Organization Management
• 1 - 100 Employee

• Transitional Housing Program Manager

  • Sep 2010 - Jul 2017

  •Manage the association’s transitional housing program operations including strategic planning, staffing supervision, fiscal oversight, grant writing, and coordination of community volunteers •Supervise professional and support staff •Secure and maintain accurate program and statistical records through the Efforts to Outcomes (ETO) performance management database and the Regional On-Line Surface Information Exchange (ROSIE) database for the City of St. Louis and Housing and Urban… Show more •Manage the association’s transitional housing program operations including strategic planning, staffing supervision, fiscal oversight, grant writing, and coordination of community volunteers •Supervise professional and support staff •Secure and maintain accurate program and statistical records through the Efforts to Outcomes (ETO) performance management database and the Regional On-Line Surface Information Exchange (ROSIE) database for the City of St. Louis and Housing and Urban Development (HUD) funders •Provide planning, implementation, collaboration and facilitation for program supportive services Show less •Manage the association’s transitional housing program operations including strategic planning, staffing supervision, fiscal oversight, grant writing, and coordination of community volunteers •Supervise professional and support staff •Secure and maintain accurate program and statistical records through the Efforts to Outcomes (ETO) performance management database and the Regional On-Line Surface Information Exchange (ROSIE) database for the City of St. Louis and Housing and Urban… Show more •Manage the association’s transitional housing program operations including strategic planning, staffing supervision, fiscal oversight, grant writing, and coordination of community volunteers •Supervise professional and support staff •Secure and maintain accurate program and statistical records through the Efforts to Outcomes (ETO) performance management database and the Regional On-Line Surface Information Exchange (ROSIE) database for the City of St. Louis and Housing and Urban Development (HUD) funders •Provide planning, implementation, collaboration and facilitation for program supportive services Show less



YWCA Metro St. Louis

• Program Supervisor, Transitional Housing Program

  • 2009 - 2010

  •Planning and development; monitor established program outcomes and makes adjustments as needed •Implement all policies and procedures to operate the transitional housing case management program •Develop and implement monthly in-service training for case management staff •Assess monthly client progress through utilization of case management benchmarks and program participant Individualized Service Plans (ISP) •Provide case management and supportive service assistance to ten… Show more •Planning and development; monitor established program outcomes and makes adjustments as needed •Implement all policies and procedures to operate the transitional housing case management program •Develop and implement monthly in-service training for case management staff •Assess monthly client progress through utilization of case management benchmarks and program participant Individualized Service Plans (ISP) •Provide case management and supportive service assistance to ten recipients of the TRIO Foundation of St. Louis and YWCA of Metro St. Louis Economic Stability Initiative Grant project for low-income single mothers acquiring education in a non-traditional field •Maintain Regional On-line Systems Information Exchange (ROSIE) database management system for agency’s monthly shelter reports to the City of St. Louis Department of Health and Human Services and Housing and Urban Development •Supervise utilization by case management staff of Efforts to Outcomes (ETO) Social Solutions, Inc. performance management system •Design, direct and supervise transitional housing program supportive services as described in the Housing and Urban Development (HUD) Supportive Housing Program •Facilitate implementation of supportive service seminar series for program participants •Provide direct support and supervision for Residential Assistants

• Case Manager, Transitional Housing Program

  • 2004 - 2009

  •Assist program participants in locating, securing, and transitioning into appropriate permanent housing including the following: establish relationships with a wide variety of potential landlords, compile and maintain housing contacts, where appropriate, provide ongoing contact and communication with landlords •Assist program participants with supportive services and/or other types of assistance as needed by providing referrals for general assistance, benefits, medical care, mental health… Show more •Assist program participants in locating, securing, and transitioning into appropriate permanent housing including the following: establish relationships with a wide variety of potential landlords, compile and maintain housing contacts, where appropriate, provide ongoing contact and communication with landlords •Assist program participants with supportive services and/or other types of assistance as needed by providing referrals for general assistance, benefits, medical care, mental health care, community agencies/eligible services, employment services and/or training programs, substance abuse counseling/programs, etc. •Maintain up to date case management files utilizing case management benchmarks measurable outcomes outline and utilization of Efforts to Outcomes (ETO) performance management system •Develop and implement financial literacy and permanent housing curriculum for program participants