Experience

American Express Travel Related Services Company, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Centurion Team Leader Operations

  • Aug 2022 - Present



American Express

• United States
• Financial Services
• 700 & Above Employee

• RCCT Team Leader

  • Nov 2016 - Present

  Providing leadership, coaching, & development to a group of Tier 4 Supervisor Consultants supporting the Customer Engagement Network of American Express.

• Team Leader Operations

  • Apr 2013 - Sep 2022

  Responsible for providing leadership and continued development of 15+ individuals, along with helping to monitor other call center associates to ensure that they are adhering to schedule.

• Customer Service Supervisor

  • Nov 2006 - Apr 2013

  Provides assist help and handles escalated customer interactions.

• Quality Analyst

  • Apr 2010 - Sep 2010

  Monitored calls for policy/procedure and compliance.

• Customer Service Representative

  • Nov 2006 - Sep 2010

  Front line customer service servicing Consumer Card Products

• Training Coach

  • Sep 2008 - Mar 2010

  Coached and developed new hires.



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Jul 2005 - Dec 2011

  Trained on Opera Trained on Opera



American Express Business

• United States
• Financial Services
• 700 & Above Employee

• OPEN High Value Customer Service Associate

  • Apr 2008 - Sep 2008

  Provided dedicated service to top spending small business clients. Provided dedicated service to top spending small business clients.