Realtor®

• Jul 2019 - Present

Patient Appointment Specialist

• Aug 2018 - Jul 2019

Providing superior customer service to patients needing assistance with scheduling in the department of Hematology/Oncology. Ensuring doctor’s schedules are properly time managed while making sure the patients’ needs are met. Scheduling multi-disciplinary appointments to help in diagnosis and treatment of the patients seen in the department

Assistant Supervisor - Desk Systems

• Apr 2016 - Aug 2018

Started at Mayo Clinic as a Patient Services Representative working in the Cardiology Department supporting ECG, Echo, Holter Monitor, Pacemaker, and Cardiology Physicians and Nurses. In my position Assistant Supervisor I supported the floor Supervisor with scheduling, managing employee work flow, and ensuring proper function of desk support. Providing support to patients, nurses, and doctors for all appointments. Confirming all documents were provided to appropriate staff to establish a proper level of patient care. Following all HIPPA requirements to secure patient privacy. Utilizing several different computer applications to access all forms and charts needed for proper patient care.

Film and Video Department Manager

• Sep 2013 - Apr 2016

Ensuring the proper functioning of the film department while managing employees, turn around times, queues, and maintaining a proper level of professionalism within the department. Providing excellent customer service to current and potential customers through email, phone calls, and in person. Ensuring the proper functioning of the film department while managing employees, turn around times, queues, and maintaining a proper level of professionalism within the department. Providing excellent customer service to current and potential customers through email, phone calls, and in person.