Senior Manager, Websites

• Aug 2022 - Present

Website Manager

• Jan 2022 - Aug 2022

Implementation Team Lead

• Jun 2021 - Jan 2022

Senior Support Specialist

• Feb 2021 - Jun 2021

Oversaw a team of entry-level employees in a fully-remote environment. Monitored productivity of the Support Team, ensuring KPIs are met. Evaluated processes, implemented changes, and rolled out training to multiple departments within the company to decrease inefficiencies.

Implementation Specialist

• Jul 2020 - Feb 2021

Oversaw a team of 4 entry-level employees on the Support Team. Monitored key metrics related to the support team, built reports and dashboards to monitor productivity, and maintained excellent team morale in a remote environment. Reviewed Support Team processes and implemented changes to increase efficiency.

Service Technician

• Mar 2020 - Jul 2020

Onboarded new Local SEO Clients, assisting in gaining listing access and optimizing according to SEO best practices. Managed the email marketing product, sending monthly and quarterly emails for clients. Oversaw the support inbox, dictating priority, assigning tasks, and overseeing their completion.

Sales and Service

• Jun 2017 - Mar 2020

Oversaw all aspects of a rental business that grosses approximately $500,000 annually. Handled ordering, receiving, inventorying, and stocking of sales floor. Opened and closed store according to procedure, including balancing registers. Engaged with customers, setting up rentals and providing them with the appropriate knowledge on their bicycle. Guideed customers in finding and purchasing the appropriate bicycles and accessories based on their needs. Oversaw all aspects of a rental business that grosses approximately $500,000 annually. Handled ordering, receiving, inventorying, and stocking of sales floor. Opened and closed store according to procedure, including balancing registers. Engaged with customers, setting up rentals and providing them with the appropriate knowledge on their bicycle. Guideed customers in finding and purchasing the appropriate bicycles and accessories based on their needs.

Resident Assistant

• Aug 2016 - May 2018

Oversaw building of 30 residents, coordinated events to encourage community, mediated student conflicts, completed administrative tasks

Pre-College Resident Assistant

• Jun 2016 - Jul 2016

Worked collaboratively on a team to implement programming for 75 high school students, supported and enforced Pre-College rules and policies, managed administrative duties such as RIFs, duty logs, and incident reports.

Pre-College Resident Assistant

• Jul 2015 - Jul 2015

Worked collaboratively on a team to implement programming for 75 high school students, supported and enforced Pre-College rules and policies, managed administrative duties such as RIFs, duty logs, and incident reports. Worked collaboratively on a team to implement programming for 75 high school students, supported and enforced Pre-College rules and policies, managed administrative duties such as RIFs, duty logs, and incident reports.