Nicole Hernandez

Desktop Support Technician at Encantado Technical Solutions
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Explorer
    HP
    Oct, 2020
    - Nov, 2024
  • CompTIA A+ (220-901) Cert Prep: 2 Core Hardware
    Lynda.com
    Jan, 2019
    - Nov, 2024
  • CompTIA A+ (220-901) Cert Prep: 2 Core Hardware
    LinkedIn
    Jan, 2019
    - Nov, 2024
  • CompTIA A+ (220-901) Cert Prep: 3 Peripherals and Building a PC
    Lynda.com
    Jan, 2019
    - Nov, 2024
  • CompTIA A+ (220-901) Cert Prep: 3 Peripherals and Building a PC
    LinkedIn
    Jan, 2019
    - Nov, 2024
  • CompTIA A+ (220-901) Cert Prep: 4 Displays and Printers
    Lynda.com
    Jan, 2019
    - Nov, 2024
  • CompTIA A+ (220-901) Cert Prep: 4 Displays and Printers
    LinkedIn
    Jan, 2019
    - Nov, 2024
  • CompTIA A+ (220-901) Cert Prep: 1 Core Processing
    Lynda.com
    Dec, 2018
    - Nov, 2024
  • CompTIA A+ (220-901) Cert Prep: 1 Core Processing
    LinkedIn
    Dec, 2018
    - Nov, 2024

Experience

  • Encantado Technical Solutions
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Desktop Support Technician
      • Jul 2021 - Present

      -Provide support to end users on various issue related to consumer computers and printers -Provide detailed documentation on each case handled -Maintain benchmarked Service Center Metrics for Utilization, SLA, and Total resolves. -Assist Field Techs & cross-functional teams, in the resolution of IT related issues for all supported platforms. -Route, or escalate tickets accordingly to the supported IT group if it cannot be resolved within defined scope. -Provide support to end users on various issue related to consumer computers and printers -Provide detailed documentation on each case handled -Maintain benchmarked Service Center Metrics for Utilization, SLA, and Total resolves. -Assist Field Techs & cross-functional teams, in the resolution of IT related issues for all supported platforms. -Route, or escalate tickets accordingly to the supported IT group if it cannot be resolved within defined scope.

  • HP
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Premium Support Specialist
      • Feb 2020 - Jul 2021

      -Provide support to end users on various issue related to consumer computers and printers-Provide detailed documentation on each case handled-Maintain benchmarked goals for Utilization, SLA, and Total resolves.-Assist Field Techs & cross-functional teams, in the resolution of IT related issues for all supported platforms.

    • IT Support Specialist
      • Mar 2018 - Jul 2021

      -Provide support to end users on various issue related to consumer/commercial computers and printers-Provide detailed documentation on each case handled-Maintain benchmarked goals for Utilization, SLA, and Total resolves.-Assist Field Techs & cross-functional teams, in the resolution of IT related issues for all supported platforms.

  • The Aveda Institute of New Mexico
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Registrar/Administrator
      • Nov 2012 - Mar 2018

      ● Student services: Admissions, Academic/Attendance Management ● Purchasing and Inventory ● IT/Networking end user Support ● Student services: Admissions, Academic/Attendance Management ● Purchasing and Inventory ● IT/Networking end user Support

Education

  • Southern New Hampshire University
    Bachelor of Science - BS, Information Technology
    2020 -
  • Central New Mexico Community College
    Associate of Science - AS, Computer and Information Systems Security/Information Assurance
    2011 - 2014

Community

You need to have a working account to view this content. Click here to join now