Nicole Hardy
Utility Manager at Technical & Development Services (Northern) Ltd- Claim this Profile
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Bio
Credentials
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AgilePM (2014) Foundation
APMG InternationalMar, 2021- Sep, 2024 -
PRINCE2® Foundation Certification Training
PeopleCertFeb, 2021- Sep, 2024
Experience
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Technical & Development Services (Northern) Ltd
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United Kingdom
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Utilities
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1 - 100 Employee
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Utility Manager
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Jul 2023 - Present
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Utilities Coordinator
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May 2021 - Jul 2023
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Network Plus
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Dominican Republic
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Media and Telecommunications
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1 - 100 Employee
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Works Management Coordinator
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Nov 2019 - May 2021
My role at Network Plus is to work hand in hand with United Utilities to keep providing essential services to millions of UK customers. I achieved this by working very closely with site agents and traffic management to ensure planned services are fulfilled in a timely manner. I am accountable for jobs being kept on track to prevent penalizations from council bodies Main Responsibilities: • Collating information onto our GARD Systems which allows us to invoice third parties. • Work with other departments to maintain constant visibility of ongoing or completed jobs. This prevents duplication or any work being missed. • Managing my teams daily KPI reports and distributing within the business Show less
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ao.com
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Internet Publishing
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1 - 100 Employee
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Product Specialist
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Oct 2018 - Nov 2019
Responsible for putting products on site, ensuring that specifications were correct and the most efficient they could be. I was responsible for the Small Domestic Appliances and Garden and DIY category which I launched early 2019. Within my role I was always looking for ways to improve the product page, dealing with analytics and putting tests in place to ensure that the product is reaching its maximum potential. Main Responsibilities: • Create product information pages with the correct specification provided from manufacturers • Redesigning the work logs to allow efficient and accurate working within the multiple teams using this process • Implementing changes with the search functionality on the website, providing more accurate results which caused a 20% increase in customer purchase Show less
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Rutledge Jewellers
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Canada
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Luxury Goods & Jewelry
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1 - 100 Employee
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Sales Assistant
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Apr 2017 - Sep 2018
Whilst in Canada, I worked at Rudledge Jewellers were I dealt with customers every day, helping them with sales and services, such as recommending the right product for the right occasion, handling highly priced items, engraving, cleaning and watch repairs. Whilst in Canada, I worked at Rudledge Jewellers were I dealt with customers every day, helping them with sales and services, such as recommending the right product for the right occasion, handling highly priced items, engraving, cleaning and watch repairs.
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Category Service Manager
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Aug 2015 - Apr 2017
As a Category Service Manager, I ensured that AO received the right level of service that is expected from each manufacturer. Within my category I managed 38 manufacturers where I would send monthly KPI’s, have quarterly service reviews to discuss performance and help resolve any issues within the company. Main responsibilities: • Developed and maintained a positive rapport with manufacturers • Identified any trends with returned stock • Used Microsoft SQL to analyse and query large amounts of data from the Core Database • Used Microsoft Excel’s to create advanced analysis and logs • Prepare and present PowerPoint presentations to manufactures to keep them up to date with data trends • Arranged weekly appliance inspections with manufacturers to allow AO to receive a credit for identified faulty appliances. Show less
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Education
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2009 - 2012
Hutton Grammar Sixth Form
English, Psychology And Drama, A Levels
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