Administrative Assistant

• Oct 2020 - Present

Guest Service Agent

• Nov 2015 - Oct 2020

My responsibilities include checking in and out guests as required, dealing with guest enquiries and answering the phone within three rings in a professional manner. Other duties include, making sure payments are made accordingly, following up chargebacks as required, making reservations and updating them with the guests needs prior to guests checking in. Over the last three years I have gained a well developed understanding of the hotel management system, using sihot. My responsibilities include checking in and out guests as required, dealing with guest enquiries and answering the phone within three rings in a professional manner. Other duties include, making sure payments are made accordingly, following up chargebacks as required, making reservations and updating them with the guests needs prior to guests checking in. Over the last three years I have gained a well developed understanding of the hotel management system, using sihot.

Club Attendant

• Feb 2013 - Nov 2015

My responsibilities include providing customer service to members and guests that enter the club and serving complimentary drinks to gamers on gaming machines. I also have the role in making sure the cleanliness of the club is maintained, e.g.: picking up glasses when rostered. My responsibilities include providing customer service to members and guests that enter the club and serving complimentary drinks to gamers on gaming machines. I also have the role in making sure the cleanliness of the club is maintained, e.g.: picking up glasses when rostered.

Crew Member

• Nov 2009 - Feb 2013

In my three years of working for McDonald's, I was able to take customers orders on the front counter and drive thru register accurately and present them with their meals on time in a polite and professional manner. The job responsibilities also required to maintain the cleanliness of the restaurant. I assisted the crew trainers in the training of new staff. In my three years of working for McDonald's, I was able to take customers orders on the front counter and drive thru register accurately and present them with their meals on time in a polite and professional manner. The job responsibilities also required to maintain the cleanliness of the restaurant. I assisted the crew trainers in the training of new staff.