Experience

CHARLOTTE STIFFELL DESIGN LTD
• Senior Client Account Manager

  • Mar 2022 - Present


Tag n Brag London

• Director

  • Sep 2018 - Present

  TAGNBRAG is a family run business with over 40 years of combined experience within the jewellery industry. We pride ourselves on the quality of our Pet Jewellery and believe that all our precious pets deserve the best. On February 14th 2017 Jimichew, our beloved family Chihuahua, was born in Essex and became the inspiration behind the unique Pet Jewellery collections. To celebrate his arrival, our Master Jeweller (aka The Dog Father) designed him a bespoke personalised 9ct solid white gold, with real diamond encrusted engraved pendent. Due to the popularity of Jimichew’s stylish pendant we have designed, along with our Master Jeweller, a collection of show stopping pendants for your dazzling dogs, cool cats and beautiful bunnies to parade around in and be the talk of the town. Show less



Yummy Jobs Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• International Recruiter UK Work & Study Abroad

  • Feb 2021 - Jun 2022

  I have been fortunate to have a variety of roles in this marvellous industry. From being an owner/manager of a luxury jewellery brand to previously working in hotel operations for the Marriott, a match day guest experience and safety supervisor for the The FA at Wembley Stadium to working in high volume security positions at Stansted Airport for Manchester Airport Group and in addition working at Harrods Aviation in VVIP security and private concierge services. In this industry you will meet all manner of wonderful people and I am fortunate enough to say I have met one of possibly the nicest men in Hollywood, Tom Hanks. I also held one of the London 2012 Olympic games torches and assisted with Presidents and Prime Ministers on their journeys back to their home countries whilst on security and hospitality duty for all VIP’s flying with Harrods Aviation. Having recently run my first marathon, I have been able to combine my love of running whilst working and playing in cities all over the world that may have taken me a lifetime to visit had I not been in this industry in my job searching for the greatest talent to match our fantastic opportunities I am now working as an international recruiter for some of the World’s leading hospitality companies (including The Walt Disney Company, Marriott International, Loews Hotels & Resorts, and many more) as well as guiding students in their early foundation stages for schooling choices to study in this broad and exciting field of hospitality. If you are on here you already know all the opportunities that this industry can bring both professionally and personally. Please feel free to reach out to me so that we can find a fit for you in one of our life changing placements spread throughout the USA. Tell me, what is is that you want to do with your wild and precious life Contact - Please feel free to reach out to me for more information on how you could advance your career in the USA - Nickie@yummyjobs.com Show less



Swiss Education Group

• China
• Higher Education
• 1 - 100 Employee

• Head of Admissions UK, Ireland and Netherlands

  • Sep 2019 - Jun 2022

  Experienced Student Counselor with a demonstrated successful history of working in the hospitality education and business management industry. It is my pleasure to provide complimentary one-on-one further education counselling sessions, advising on a variety of options from summer programmes and short courses in Switzerland, or undertaking a postgraduate degree through to completing a Masters programme! I enjoy working closely with students and adults (and their families) of whom are either in education or wishing to return to education for personal development and career progression. As a good communicator I am able to connect effectively and effortlessly with students, clients, customers, industry partners and co-workers at all levels. Experienced in representing high profile brands such as Harrods Aviation, Walt Disney World and even Wembley Stadium. Show less

• Student counselor and local representative for the U.K, Ireland and the Netherlands

  • Sep 2014 - Jun 2022

  Hospitality Education and Career ConsultantCompany Name : SEG, Swiss Education GroupDates Employed : Sep 2014 – Present Employment Location : United Kingdom and Netherlands.SEG-Swiss Education Group, is a world leading provider of hospitality management education. Since the establishment of its first hotel school in 1982, the Swiss Education Group has grown to become a world leading hospitality education network. The outstanding success of the Swiss Education Group has set new standards in the hospitality industry and provides inspiration to its graduates.My tasks include counselling students from all over the United Kingdom and the Netherlands either in their homes, schools or careers fairs that are interested in studying with the SEG-Swiss Education Group and guiding them to a successful career within the hospitality industry. I also enjoy immensely having the responsibility for marketing SEG throughout the UK and the Netherlands. This includes arranging and attending fairs, building relationships with high school counsellors and students, presenting at local high schools, networking with industry and arranging marketing campaigns and building the SEG brand in the market. Show less

• International Account Coordinator

  • Sep 2014 - Mar 2016

  • Support the administration and recruitment of our work abroad account in my case specifically for Royal Caribbean Cruise Lines • Partner current Team Members with the coordination of all international recruitment activities. • Source candidates for work programs including positing of jobs and programs, screening CVs, conducting interviews and recruitment events • Make offers to candidates and supporting the on-boarding process for international programs Facilitate Yummy Jobs marketing and recruitment presentations throughout the UK and Europe • Manage incoming enquiries through email, www.yummyjobs.com and social networks • Maximise online recruitment through www.yummyjobs.com, Facebook, Twitter and LinkedIn Show less



The FA

• United Arab Emirates
• Advertising Services
• 1 - 100 Employee

• Section security supervisor Wembley Stadium

  • Jan 2015 - Jan 2016

  Deliver briefings to team from FA managers pre event meeting, issue required uniform, clock in and out of stewards. Monitoring crowd safety at all times. Assist in set up and clearing of section pre and post event. Deliver debrief. My role required high levels of customer service often with great discretion whilst working on the corporate level of the stadium. Having been trained to Level 3 NVQ in Crowd Safety, my duties included supervising up to 60 stewards who in turn monitored three sections in their entirety in Wembley Stadium. My responsibility was towards stewards to ensure they received all safety briefings and up to date security notifications/threats as well as the front person for all customer service issues within my section. Throughout any shift many different challenges are faced yet all required on the spot resolutions remaining mindful of company regulations and the law in general, as well as always placing customer safety and satisfaction and experience as the primary focus. Show less



THE MANCHESTER AIRPORT GROUP PLC

• Security Team Leader

  • May 2009 - Feb 2015

  Job Overview Reporting into the Security Duty Manager as a Team leader I was responsible for the supervision and welfare of the Terminal Security Officers ensuring excellent service delivery, H&S and compliance targets in line with achieving the goal of becoming the best airport in London. Principle Accountabilities---- - Accountable for performance to ensure compliance and efficiency in line with daily Key - Performance Indicator's (KPI’s) whilst balancing passenger throughput, customer service and compliance in accordance with DfT/CAA legislation. - Deliver a positive customer experience in a safe and compliant manner. - Display role model behaviour and ensure officers adhere to Standard Operating Procedures (SOP’s), appearance standards and expected behaviours. - Carry out daily observations on all elements of service delivery, giving in the moment appropriate feedback. - Responsible for daily set up and closure of Central Search, general maintenance and testing of equipment and general good housekeeping. - Identify Continuous Improvement opportunities and the running of any subsequent trials and data collection. - To be the front line communication and primary escalation point for Security Officers. Key Contacts and Relationships------ Security Officers TU Rep Security Duty Managers/Airport Duty Managers Customers External Business Partners Control Authorities - Demonstrable front line supervisory experience in a customer focused service delivery environment - Level 1 & 2 security trained - Can do, lead from the front attitude# - Computer literate - Experience in diffusing conflict situations - Good at relationship building -Ability to interpret data Show less



Elite Aviation Security Ltd

• Aviation Security Officer

  • Jan 2012 - Jan 2013

  Responsible for compliant processing of V.I.P and V.V.I.P. passengers through Harrods Aviation private FBO base at London Stansted. Responsible for compliant processing of V.I.P and V.V.I.P. passengers through Harrods Aviation private FBO base at London Stansted.