Experience

H-E-B, Inc.

• United States
• 200 - 300 Employee

• Associate Marketing Promotions Manager

  • Apr 2019 - Present

  H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 Stores throughout Texas and Mexico, with annual sales generating over $28 billion. Our Coupons Team manages and executes multi-channel promotions for numerous categories and departments and supports all initiatives for mass, digital, email, Catalina, paper, and online offers and promotions. Supports cross-functional projects based on analytics, marketing pod direction, procurement requests, and company / Region strategy. Supports cross-channel and cross-platform offer strategies including in Store / Curbside, direct mail, Catalina, and digital and paper coupons.



Y&L Consulting, Inc. (H-E-B assignment)

• San Antonio, Texas Area

• Technical Writer/PartnerNet Reinvention Analyst

  • Nov 2018 - Mar 2019

  H-E-B is a privately held supermarket chain based in San Antonio, Texas. Family owned and operated, the company has 340 stores and over 100,000 employees in Texas and Mexico. Technical Writer/PartnerNet Reinvention Analyst • Support the PartnerNet transition from Microsoft SharePoint to Salesforce App Cloud, creating department and team sites, Ask the Owner pages, and Tool Type Detail forms. H-E-B is a privately held supermarket chain based in San Antonio, Texas. Family owned and operated, the company has 340 stores and over 100,000 employees in Texas and Mexico. Technical Writer/PartnerNet Reinvention Analyst • Support the PartnerNet transition from Microsoft SharePoint to Salesforce App Cloud, creating department and team sites, Ask the Owner pages, and Tool Type Detail forms.



Arjo

• Medical Equipment Manufacturing
• 700 & Above Employee

• Senior Technical Writer

  • Nov 2012 - Jun 2018

  SENIOR TECHNICAL WRITER, ARJO (ARJOHUNTLEIGH) – SAN ANTONIO, TX A global medical technology company whose product portfolio encompasses medical equipment and integrated solutions for patient handling and hygiene, medical beds and therapeutic surfaces, wound healing, DVT prevention, disinfection and diagnostics. Working in a heavily regulated industry, applied knowledge of various standards such as Food and Drug Administration (FDA) guidelines, International Organization for Standardisation (ISO), European Union (EU) regulations and Underwriters Laboratories (UL) among others. Collaborating with various internal and external subject matter experts, created, revised, edited and proofread product labeling documents such as user manuals, quick reference guides, instructions for use, labels, mattress and law tags (US and International), user interface panels, and service manuals. Developed standard operating procedures and quality policies. Working primarily on new product development, utilized skills in prioritization, time management, flexibility, and creative problem solving. Edited and proofread peers’ documentation.



Kinetic Concepts Inc

• Medical Device
• 1 - 100 Employee

• Technical Writer II

  • Jan 2009 - Oct 2012

  Working in a heavily regulated industry, applied knowledge of various standards such as Food and Drug Administration (FDA) guidelines, International Organization for Standardisation (ISO), European Union (EU) regulations and Underwriters Laboratories (UL) among others. Collaborating with various internal and external subject matter experts, created, revised, edited and proofread product labeling documents such as user manuals, quick reference guides, instructions for use, labels, mattress and law tags (US and International), user interface panels, and service manuals. Collaborating with team members, developed standard operating procedures and quality policies. Working primarily on new product development, utilized skills in prioritization, time management, flexibility, and creative problem solving. Edited and proofread peers’ documentation.

• Intern / Technical Wrtier I

  • Jun 2008 - Dec 2008

  Working in a heavily regulated industry, applied knowledge of various standards such as Food and Drug Administration (FDA) guidelines, International Organization for Standardisation (ISO), European Union (EU) regulations and Underwriters Laboratories (UL) among others. Collaborating with various internal and external subject matter experts, created, revised, edited and proofread product labeling documents such as user manuals, quick reference guides, instructions for use, labels, mattress and law tags (US and International), user interface panels, and service manuals. Collaborating with team members, developed standard operating procedures and quality policies. Working primarily on new product development, utilized skills in prioritization, time management, flexibility, and creative problem solving. Edited and proofread peers’ documentation.