Experience

Convert.AI

• Technology, Information and Internet
• 1 - 100 Employee

• Director of Global Operational and Process Excellence

  • Mar 2023 - Present

  New York, United States



Evergreen Business Services (ebs/growth)

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Vice President of Global Operations and Continuous Process Improvement

  • Sep 2022 - Present

  Remote



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Executive Consultant

  • Sep 2019 - Present

  Remote Continuous Improvement Process and Operational Excellence Sales and Customer Enablement Performance Management Learning and Development



RevGenius

• United States
• Think Tanks
• 500 - 600 Employee

• Member

  • Aug 2020 - Present

  United States



CIENCE

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Global Director Of Process Improvement

  • Oct 2021 - Sep 2022

  Lexington, Kentucky, United States Designed and directed the establishment of policies, procedures, and performance measures for the company and provided oversight and guidance of Process Improvement activities and projects. Proactively identified improvement opportunities and process gaps, then designed and implemented solutions with alignment from key stakeholders. Organized and led major cross-functional teams to drive complex process improvements and change initiatives across the organization with a focus on… Show more Designed and directed the establishment of policies, procedures, and performance measures for the company and provided oversight and guidance of Process Improvement activities and projects. Proactively identified improvement opportunities and process gaps, then designed and implemented solutions with alignment from key stakeholders. Organized and led major cross-functional teams to drive complex process improvements and change initiatives across the organization with a focus on operational excellence, Improved over 300 processes resulting in a net savings of 8M annually. Led the development and adoption of a Change Management framework for the organization. Coached, mentored, trained, facilitated and drove various project teams to the successful completion of continuous improvement processes​​​​​​. Rebuilt new client onboarding, leveraged new technology, and automation to eliminate 40% of manual tasks and reduce onboarding time by 50% Increased SDR portfolio capacity 100% through streamlined operations and automation. Developed an SDR best practice workflow that increased connection rates on accounts by 200%

• Global Director of Sales Enablement

  • May 2021 - Oct 2021

  Lexington, Kentucky, United States Modeled, Built, and Scaled a Sales Enablement team from scratch that provided 200 + SDR's regular weekly coaching sessions from a dedicated sales coach. Created a prescriptive Sales Enablement Playbook that standardized sales coaching operations to maximize sales enablement impact through coaching. Ran an initiative focusing on the bottom 35 percent of performers with intensive training and coaching that led to an average increase in appointment generation of 250% in those… Show more Modeled, Built, and Scaled a Sales Enablement team from scratch that provided 200 + SDR's regular weekly coaching sessions from a dedicated sales coach. Created a prescriptive Sales Enablement Playbook that standardized sales coaching operations to maximize sales enablement impact through coaching. Ran an initiative focusing on the bottom 35 percent of performers with intensive training and coaching that led to an average increase in appointment generation of 250% in those participating in the program. Crafted an SDR scoring system derived from data aggregated from KPIs, goals, and quotas that quantified their skill sets while also creating a path for growth potential and leadership development for the top 5 % of SDRs Conducted an extracurricular study on personality types vs productivity and growth to determine the effectiveness of initial training by personality type to ensure inclusivity and effectiveness. Assisted the SVP of SDO in the creation of a retention program and team for struggling accounts and ultimately saw a reduction of 15% in churned client accounts over the first quarter. Developed a peer mentoring program called the CIENCE Dream team that fostered collaboration, professional development, and best practices for SDRs. Lead over 300 coaching sessions for testing and training purposes.

• Global Training Manager

  • Nov 2020 - May 2021

  United States Designed and developed an effective all-new curriculum for SDR onboarding which lead to a 400% increase in appointment generation in 3 months while also reducing ramp time by 30% Consistently analyzed feedback from participants and managers on existing learning, adjusting design and content as needed to improve value to learners. Directly lead training, coaching, and mentorship over 150 managers, team leaders, and SDRs utilizing multiple channels including e-learning, in-person… Show more Designed and developed an effective all-new curriculum for SDR onboarding which lead to a 400% increase in appointment generation in 3 months while also reducing ramp time by 30% Consistently analyzed feedback from participants and managers on existing learning, adjusting design and content as needed to improve value to learners. Directly lead training, coaching, and mentorship over 150 managers, team leaders, and SDRs utilizing multiple channels including e-learning, in-person, and webinars/workshops.. Monitored the performance of graduated trainees to evaluate the effectiveness of the curriculum and training. Identified the first 3 cases of calling fraud and worked to create a remote environment where fraud-specific leading indicators were routinely monitored by leaders and fraud occurrence was reduced by 50%+

• Sales Development Representative

  • Aug 2020 - Nov 2020

  Lexington, Kentucky Responsibilities: Conducted cold calling and appointment setting activities on behalf of multiple client accounts. Worked independently to develop a sales script for successful campaign performance on multiple accounts. Maintained records of all activities within CRM Successes: 1st month calling: I broke the global record for the highest number of appointments set in one month. 2nd month calling: I more than doubled my own global record for the highest… Show more Responsibilities: Conducted cold calling and appointment setting activities on behalf of multiple client accounts. Worked independently to develop a sales script for successful campaign performance on multiple accounts. Maintained records of all activities within CRM Successes: 1st month calling: I broke the global record for the highest number of appointments set in one month. 2nd month calling: I more than doubled my own global record for the highest number of appointments set in one month. I established the now company-wide standard for SDR performance in the company. Received a promotion within 3 months in the company.



Allconnect

• United States
• Internet Publishing
• 100 - 200 Employee

• Executive Sales Professional

  • Feb 2018 - Nov 2019

  Lexington, Kentucky, United States Responsibilities: Conducted lead generation activities for new and incremental business, including cold calling, networking, and other opportunity prospecting methods Added prospects to my portfolio, and maintained relationships with pre-existing customers Responsible for generating revenue through full cycle sales management including prospecting, lead follow-up, sales pipeline development, and closing deals. Utilized sales psychology and tactics, to exceed… Show more Responsibilities: Conducted lead generation activities for new and incremental business, including cold calling, networking, and other opportunity prospecting methods Added prospects to my portfolio, and maintained relationships with pre-existing customers Responsible for generating revenue through full cycle sales management including prospecting, lead follow-up, sales pipeline development, and closing deals. Utilized sales psychology and tactics, to exceed performance expectations and generate maximum commission pay-out Successes: Received 3 promotions and pay increases in my first year of employment. Achieved awards and recognition in highest revenue generation, highest revenue-based commission, and highest conversion rate. Piloted a work-from-home program. Show less



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Team Lead

  • Jun 2016 - May 2018

  Lexington, Kentucky, United States Responsibilities: Drove revenue generation, in a high-intensity call center sales environment through the utilization of sales tactics and psychology. Conducted daily team meetings to review current topics, and sales performance metrics, and educate agents on areas of growth potential. Assisted Sales Managers with coaching, goal setting, and live monitoring of poor performers to identify and diminish deficits. Assisted with the onboarding and training of new hires,… Show more Responsibilities: Drove revenue generation, in a high-intensity call center sales environment through the utilization of sales tactics and psychology. Conducted daily team meetings to review current topics, and sales performance metrics, and educate agents on areas of growth potential. Assisted Sales Managers with coaching, goal setting, and live monitoring of poor performers to identify and diminish deficits. Assisted with the onboarding and training of new hires, acting as a liaison between initial training and production. Provided in-person lectures to new hires and assisted Trainers with new curriculum development and implementation. Successes: Exceeded key performance expectations month over month, typically landing in the top 3 of sales agents on a sales floor of 100. Achieved awards and recognition in call quality, highest revenue generation, highest revenue-based commission, and highest conversion rate. Assisted with the onboarding, training, coaching, and development of over 150 individuals Show less



Advanced Animal Care Center

• United States
• Research Services

• Hospital Administrator

  • Mar 2006 - Sep 2015

  Fremont, California, United States Responsibilities: Responsible for the oversight of all aspects of a startup 40+ employee 24-hour emergency veterinary hospital including: Training and Coaching Continuous improvement, SOP Authoring Change management Budgeting Recruiting Compliance Marketing Human resources Client Services Successes: Operationalized continuous improvement through the implementation of standardized processes. Implemented new digital tools and technologies… Show more Responsibilities: Responsible for the oversight of all aspects of a startup 40+ employee 24-hour emergency veterinary hospital including: Training and Coaching Continuous improvement, SOP Authoring Change management Budgeting Recruiting Compliance Marketing Human resources Client Services Successes: Operationalized continuous improvement through the implementation of standardized processes. Implemented new digital tools and technologies increasing care quality, customer satisfaction, customer retention, and streamlining operations. Expanded our customer base by over 20k in 6 years. Drove revenue to over 30+ M annually in 6 years. Setup and developed 3 additional successful clinic locations. Saved lives daily. Show less