Experience

Panari Hotel

• India
• Hospitality

• Front Office Management Trainee

  • Mar 2023 - Present

  I provide excellent customer service to guests, including greeting them, checking them in and out of the hotel, answering inquiries, resolving complaints, and ensuring guest satisfaction. I manage reservations and room assignments by handling room reservations, assigning rooms to guests, and managing the availability of rooms to ensure maximum occupancy and revenue. I also process payments, collect payment from guests, verify payment information, and reconcile cash and credit card transactions. Maintaining accurate records is also one of my responsibilities. I keep accurate and up-to-date records of guest transactions, room availability, and inventory management. I assist in training and supervising front desk staff to ensure they provide excellent customer service, follow established procedures, and adhere to company policies. I collaborate with other departments, such as housekeeping, maintenance, and food and beverage, to ensure a seamless guest experience. Additionally, I perform administrative duties, such as answering phones, filing, and managing emails. Show less



Safaricom PLC

• Telecommunications
• 1 - 100 Employee

• Retail Advisor

  • Mar 2022 - Oct 2022

  Approach customers, identify needs, and recommend products and services • Process sales and financial transactions • Monitor stock and accept inventory • Strive to meet and exceed sales targets • handle customer queries and customer complaints. • Provide technical support and resolving issues for our customers Approach customers, identify needs, and recommend products and services • Process sales and financial transactions • Monitor stock and accept inventory • Strive to meet and exceed sales targets • handle customer queries and customer complaints. • Provide technical support and resolving issues for our customers



Samsung Mobile

• South Korea
• Consumer Electronics
• 700 & Above Employee

• Retail Advisor

  • Jan 2021 - Jan 2022

  Identifying and understanding customer wants and needs in order to sell products that best suit their needs. ▪ Constantly building product knowledge and using it to promote Samsung phones to customers. ▪ Setting up attractive product and merchandise promotional booths to help with increasing sales. ▪ Engaging in meaningful interactions and building good relationships with customers. ▪ Meeting targets and preparing daily sales reports. ▪ Provided basic technical support for clients resolving issues at a 90% rate. ▪ Improved devices sale out in the store. Show less



Ngorongoro Serena Safari Lodge

• Food and Beverage Controller/Trainee

  • Feb 2017 - Apr 2017

  Recording of food and beverage costs Adhering to all cost control procedures Updating costings F&B revenue and cost audits Reviews purchasing procedures for all F&B items Ensures compliance with documentation/authorisation processes Processes Food & Liquor accruals Monitor inventories of Food & Beverage to increase inventory turnover Participates in month end reporting procedures in relation to F&B stock. Recording of food and beverage costs Adhering to all cost control procedures Updating costings F&B revenue and cost audits Reviews purchasing procedures for all F&B items Ensures compliance with documentation/authorisation processes Processes Food & Liquor accruals Monitor inventories of Food & Beverage to increase inventory turnover Participates in month end reporting procedures in relation to F&B stock.



Sarova Hotels

• Internship Trainee

  • Jan 2016 - Apr 2016

  Worked in a program designed to provide hands on experience in all hotel departments and also gain insight into all aspects of hotel management Performed a wide range of duties including reservations, checking guests in and out of the hotel. Ensured excellent customer service and exceeded guest expectations Worked in a program designed to provide hands on experience in all hotel departments and also gain insight into all aspects of hotel management Performed a wide range of duties including reservations, checking guests in and out of the hotel. Ensured excellent customer service and exceeded guest expectations