Nicole Fields

Client Engagement Coordinator at The Flippen Group
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Contact Information
us****@****om
(386) 825-5501
Location
Tyler-Jacksonville Area
Languages
  • English -
Skills

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5.0

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Nicole was my direct Supervisor and was one of the best leaders I have ever followed. She trained, monitored, and allowed me the opportunity to grow in my strengths. Anytime I am in a Customer Relations situation I am always reminded of how great Nichole was with customers to treat them like she would want to be treated while serving the needs of the company.

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Credentials

  • Six Sigma Greenbelt Training for Marketing and Sales Professionals
    -
    Sep, 2007
    - Oct, 2024
  • Dale Carnegie & Associates, Inc.
    Dale Carnegie Training

Experience

  • The Flippen Group
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Client Engagement Coordinator
      • Jun 2015 - Present

      Coordinate client engagement event planning and provide logistical support.Schedule and participate in monthly account status calls with clients and consultants.Enter all contract information into databases: ZOHO, Oracle and ACT.Build strong working relationships with clients and colleagues across the companies on many different levels.Assist consultants, sales and account managers with weekly pipeline calls to review prospective business. Coordinate client engagement event planning and provide logistical support.Schedule and participate in monthly account status calls with clients and consultants.Enter all contract information into databases: ZOHO, Oracle and ACT.Build strong working relationships with clients and colleagues across the companies on many different levels.Assist consultants, sales and account managers with weekly pipeline calls to review prospective business.

  • Teamalytics
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Service Specialist, Client Engagement
      • Jun 2015 - Present

  • Ingersoll Rand
    • United States
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Consumer Relations Tier 3 Escalation Support Agent
      • Feb 2002 - Nov 2014

      Manage customer experience issues. US & Canada end user support. Social Media escalation support. Manage customer experience issues. US & Canada end user support. Social Media escalation support.

Education

  • University of Phoenix
    Associate of Arts - AA, Psychology
    2015 - 2017
  • University of Phoenix
    Business Administration and Management, General
    2007 - 2009
  • Tyler Junior College
    Business Administration
    2005 - 2006
  • Tyler Junior College
    Journalism
    1992 - 1995

Community

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