Experience

Onix

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Change Manager

  • Mar 2023 - Present

  Montreal, Quebec, Canada - Customer Facing with significant interaction with customers on a daily basis via in-person meetings and/or remote meetings and training (in-person and remote). - Member of a project team that works collectively toward successfully deploying cloud solutions such as Google Workspace. Use my expertise to guide our customers through our change management methodology in order to drive successful change in their organizations. - Work closely with project teams and business partners on… Show more - Customer Facing with significant interaction with customers on a daily basis via in-person meetings and/or remote meetings and training (in-person and remote). - Member of a project team that works collectively toward successfully deploying cloud solutions such as Google Workspace. Use my expertise to guide our customers through our change management methodology in order to drive successful change in their organizations. - Work closely with project teams and business partners on change programs, establish a trusted advisor relationship, and educate them about the value of change management. - Manage multiple priorities and projects simultaneously such as Google Workspace, Independent Software Vendors (ISV), and other Cloud-based deployment projects (ie. Sharepoint, AppSheet). - Organize and conduct technology training on multiple platforms (ie. Meet, Zoom, Teams, GoToWebinar). - Identify and develop improvements to the change management strategy & methodology including developing or updating change management content (including process documentation, organizational collateral, deployment communications, etc.). - Develop new course content or update existing course content and training materials. - Facilitate customer-driven change management plans and change management strategy workshops. - Lead marketing discussions around branding, logos, and purchasing of material for deployments. - Lead the consulting process for identifying and implementing corporate process change using cloud solutions such as Google Workspace and Appsheet tools by means of Digital Transformation Workshops. - Lead complex change programs; including enterprise-wide digital transformational programs. - Lead the development of impact analyses for highly complex programs to establish the complexity of the change.

• Change Manager

  • Jun 2021 - Apr 2023

  Montreal, Quebec, Canada - Lead consulting and planning efforts through the initial phases of large-scale cloud migrations; specifically: business case, cloud strategy, organization change management, governance strategy, cloud readiness assessments, and corporate training, communications, and transformation - Lead transformation labs with specific business units once they have fully migrated to the new environment. - Help mitigate obstacles and reduce impact when integrating new technology changes in the… Show more - Lead consulting and planning efforts through the initial phases of large-scale cloud migrations; specifically: business case, cloud strategy, organization change management, governance strategy, cloud readiness assessments, and corporate training, communications, and transformation - Lead transformation labs with specific business units once they have fully migrated to the new environment. - Help mitigate obstacles and reduce impact when integrating new technology changes in the organization - Create and develop corporate training, facilitating and overseeing communication needs, as well as coordinating workshops and providing consulting to identify, develop, and publicize newly created business processes using Google Workspace and other cloud technologies. - Development of new or updated course content and training materials - Facilitate customer-tailored communications plans for high level clients - Lead marketing discussions around branding, logos and purchasing of material for deployments - Event planning for coordinating transformation workshops - Lead the consulting process for identifying and implementing corporate process change - Manage other Cloud-based deployment projects such as AppSheet and intranet portals (Lumapps) - Support the development of account plans to build long-term relationships with customers and identify new opportunities



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Business Analyst

  • Sep 2020 - Jun 2021

  Montreal, Quebec, Canada - Responsible for the design, preparation, and validation of weekly, monthly and semi-annual reporting for Strategic Forecasting & Planning of the Digital Solutions team - Perform monthly reporting reviews and validations - Involved on ad hoc requests to produce data analysis report that supports strategic decision making - Engage a broad set of stakeholders and collaborate with all levels of the leadership team to deliver budget, forecast and FTE reporting - Participant at regular… Show more - Responsible for the design, preparation, and validation of weekly, monthly and semi-annual reporting for Strategic Forecasting & Planning of the Digital Solutions team - Perform monthly reporting reviews and validations - Involved on ad hoc requests to produce data analysis report that supports strategic decision making - Engage a broad set of stakeholders and collaborate with all levels of the leadership team to deliver budget, forecast and FTE reporting - Participant at regular Revenue Triage meetings with key stakeholders - Active participant in team meetings leading when necessary - Responsible for supporting the Project Manager and the Sales team to validate customer’s monthly billing and invoice of Digital Solutions services

• Operations Support Manager

  • Apr 2017 - Sep 2020

  Montreal, Quebec, Canada - Leadership and day-to-day operations - Workforce Management, including scheduling, vacation and shrinkage planning - Payroll management with the use of SAP system - Real-time Service Level Management of Support Queues (both live and non-live) - Real-time trend analysis - Real-time root cause analysis and providing feedback to stakeholders - Outage management and resolution co-ordination - Productive Hours management and co-ordination - Ensuring team members have a… Show more - Leadership and day-to-day operations - Workforce Management, including scheduling, vacation and shrinkage planning - Payroll management with the use of SAP system - Real-time Service Level Management of Support Queues (both live and non-live) - Real-time trend analysis - Real-time root cause analysis and providing feedback to stakeholders - Outage management and resolution co-ordination - Productive Hours management and co-ordination - Ensuring team members have a sound knowledge of the direction of the business unit - Development and use of meaningful metrics and reporting to drive the operation

• Technical Specialist - G Suite

  • Jul 2015 - Apr 2017

  Montreal, Quebec, Canada - Provided world class tech support to a cloud-based productivity suite used by million businesses around the world. - Specialist in advanced troubleshooting and diagnostics of issues related to mail flow, calendar, cloud storage, and synchronization tools.



BMO

• Canada
• Financial Services
• 700 & Above Employee

• Client Service Representative

  • Apr 2015 - Jul 2015

  Montreal, Quebec, Canada - Primary contact for customer-focused conversations in a fast-paced, goal-focused, dynamic, team environment. - Roll of adviser to clients by listening to understand their needs and helping simplify and guide their financial decisions. - Identification of opportunities to help customers with their financial needs by matching them with the best products and services, including cross-selling and referral opportunities to other groups within BMO. - Customers support by bringing clarity… Show more - Primary contact for customer-focused conversations in a fast-paced, goal-focused, dynamic, team environment. - Roll of adviser to clients by listening to understand their needs and helping simplify and guide their financial decisions. - Identification of opportunities to help customers with their financial needs by matching them with the best products and services, including cross-selling and referral opportunities to other groups within BMO. - Customers support by bringing clarity to their financial decisions and guiding them to the right product and services. Show less



Continental

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Junior Financial Analyst

  • Nov 2012 - Jan 2014

  Camaçari Area, Brazil - Generated daily, weekly, monthly reports (eg. daily key measures, cost center reporting, etc.) - Provided assistance to Controllers in the IFRS accounting (record data into financial spreadsheet, presentations); - Investigated Manufacturing Cost situations and recommended solutions to improve costs; - Calculated raw material variations and forecast consumption; - Performed other duties as directed by the Controllers; - Participated in the physical inventory counts and… Show more - Generated daily, weekly, monthly reports (eg. daily key measures, cost center reporting, etc.) - Provided assistance to Controllers in the IFRS accounting (record data into financial spreadsheet, presentations); - Investigated Manufacturing Cost situations and recommended solutions to improve costs; - Calculated raw material variations and forecast consumption; - Performed other duties as directed by the Controllers; - Participated in the physical inventory counts and annual Budget. Show less



Itaú Unibanco

• Brazil
• Banking
• 700 & Above Employee

• Insurance Agent

  • Sep 2008 - Feb 2012

  Salvador Area, Brazil - Performed business assistance and management of after-sales in Property Damage Insurance (quotes and numbers control); - Interacted with the ​​underwriting area entering quotes, doing the fallow up of policies, production control maps, and renovations; - Brokers assistance and follow up of outstanding payments (inspection and payments); - Analysis and forecasting sales of new accounts and renewals. - Responsible for the insurance litigation process.