Nicole F.

Field Technical Services Manager at COCC
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Contact Information
us****@****om
(386) 825-5501
Location
Rocky Hill, Connecticut, United States, US

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Credentials

  • Security+501 CE
    CompTIA
    Apr, 2019
    - Nov, 2024

Experience

  • COCC
    • United States
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Field Technical Services Manager
      • Mar 2020 - Present

  • MA Air National Guard
    • Buzzards Bay, MA
    • Network Support Technician
      • Feb 2019 - Mar 2020

  • Dynisco
    • United States
    • Plastics Manufacturing
    • 100 - 200 Employee
    • Helpdesk Manager
      • May 2018 - Feb 2019

  • Massachusetts State House
    • Boston, MA
    • Help Desk Manager
      • Sep 2017 - May 2018

  • Justice Resource Institute
    • Manager of IT Support and Training
      • Nov 2015 - Sep 2017

      Managed a Desktop Support Team for 3,000+ users at over 200 sites located throughout New England.-Established best practices for the agency's technology training and support function-Successfully configured and implemented new ticketing system-Tracked weekly/monthly statistics and trends on service requests-Participated in sites assessments and technology planning due to expansions, moves, or mergers-Provided software and hardware end-user support -Managed ticketing queue and supervised problem escalation-Coordinated weekly on-call rotation and reviewed all after hours tickets-Assisted with keyscan and camera integration project-Created documentation for user support and technician continuity Show less

    • Application Support Technician
      • Jan 2015 - Nov 2015

      -Created and hosted company-wide Information Technology training-Constructed standard operating procedures for network users and help desk technicians-Assisted with the creation, deployment, and training for the new company Intranet-Participated in the new Learning Management System Implementation

  • Naval Undersea Warfare Center Newport
    • Newport, RI
    • Help Desk Technician
      • Nov 2013 - Oct 2014

  • Air National Guard
    • various
    • Cyber Systems Operator
      • Sep 2008 - May 2013

  • California National Guard Joint Task Force Domestic Support Counterdrug
    • Mather, CA
    • System Administrator
      • Jul 2009 - Jan 2010

  • Sabre Systems Inc.
    • San Francisco Bay Area
    • Senior System Administrator
      • Oct 2008 - Jul 2009

  • Perot Systems Government Services
    • Alameda, CA
    • Network Engineer
      • Oct 2007 - Oct 2008

  • United States Air Force
    • various
    • Cyber Systems Operator
      • Oct 2003 - Aug 2006

Education

  • University of Massachusetts Boston
    Computer science

Community

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