Nicole Durell
Sales Development Representative, Associate III at Policygenius Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Microsoft Office Access 2013
Certiport - A Pearson VUE BusinessDec, 2015- Nov, 2024 -
Google Ads Fundamentals
GoogleAug, 2019- Nov, 2024 -
Google Analytics Individual Qualification
GoogleJun, 2019- Nov, 2024
Experience
-
Policygenius
-
United States
-
Insurance
-
300 - 400 Employee
-
Sales Development Representative, Associate III
-
Feb 2023 - Present
• Responds to clients through digital communications, such as text message, email, and secure message • Manages client appointments using Calendly and G-Suite programs • Cross-functionally collaborates to execute on new, key initiatives • Assists in processing and submitting digital life insurance applications for the online experience • Develops and leads training initiatives for new Sales Development Representative team members
-
-
Digital Sales Team Member, Associate II
-
Jan 2022 - Feb 2023
• Was responsible for responding to client inquiries in a comprehensive manner through various communications, such as text messages, emails, and secure messages • Led the team in tickets handled, having served over 30,000 tickets in 2022 • Served as the first point-of-contact for clients on the live chat function using Zendesk Chat software • Managed client appointments using Calendly and G-Suite programs • Maintained a median response time under 3.0 minutes while serving hundreds… Show more • Was responsible for responding to client inquiries in a comprehensive manner through various communications, such as text messages, emails, and secure messages • Led the team in tickets handled, having served over 30,000 tickets in 2022 • Served as the first point-of-contact for clients on the live chat function using Zendesk Chat software • Managed client appointments using Calendly and G-Suite programs • Maintained a median response time under 3.0 minutes while serving hundreds of clients per month • Led daily stand-up meetings for the team on a regular basis to set expectations and understand team goals
-
-
Digital Sales Team Member, Associate I
-
Oct 2021 - Jan 2022
• Responsible for responding to client inquiries in a comprehensive manner through various communications, such as text messages, emails, and secure messages • Serves as the first point-of-contact for clients on the live chat function using Zendesk Chat software • Manages client appointments using Calendly and G-Suite programs • Maintained a median response time under 5.5 minutes while serving hundreds of clients per month
-
-
Junior Sales Associate
-
Feb 2021 - Oct 2021
• Served as the first point of contact for prospective clients over the phone • Guided clients through the life insurance application process using a consultative approach • Assisted clients in understanding life insurance and the process in obtaining suitable coverage • Ensured clients received excellent customer service support • Pulled data reports to continuously learn from client interactions and improve performance • Collaborated with other operations teams to ensure… Show more • Served as the first point of contact for prospective clients over the phone • Guided clients through the life insurance application process using a consultative approach • Assisted clients in understanding life insurance and the process in obtaining suitable coverage • Ensured clients received excellent customer service support • Pulled data reports to continuously learn from client interactions and improve performance • Collaborated with other operations teams to ensure every client had a seamless application process
-
-
-
Elon University
-
United States
-
Higher Education
-
700 & Above Employee
-
Apartment Manager
-
Aug 2018 - May 2019
• Enhanced community atmosphere and engagement within the building • Was responsible for ensuring the safety of, supporting, and being a resource to 80 residents • Reinforced community safety and health standards and encourages risk management • Provided resources on campus events to further connect residents to the university • Completed week-long on-call shifts and nightly neighborhood walks • Participated in engaged leadership role as neighborhood content creator • Served… Show more • Enhanced community atmosphere and engagement within the building • Was responsible for ensuring the safety of, supporting, and being a resource to 80 residents • Reinforced community safety and health standards and encourages risk management • Provided resources on campus events to further connect residents to the university • Completed week-long on-call shifts and nightly neighborhood walks • Participated in engaged leadership role as neighborhood content creator • Served on the Continued Training & Training Committee as a member
-
-
Office Assistant
-
Sep 2016 - May 2019
• Acted as the face of the neighborhood for all incoming inquiries • Responded to students locked out of neighborhood residence halls • Navigated questions from visiting parents, and assist them in finding the best resources • Completed data entry with room condition forms and master lists
-
-
Resident Assistant
-
Aug 2016 - May 2018
• Developed the community within a hall of 35 residents • Was responsible for managing the decision making for any emergencies that arise • Provided resources that further connect residents to Elon University • Served as a positive role model and mentor to residents • Completed on-call shifts with team members
-
-
-
Thriva
-
United Kingdom
-
Wellness and Fitness Services
-
1 - 100 Employee
-
Marketing & Special Projects Intern
-
May 2017 - Jul 2017
• Researched locations for plan and execute one-week pop-up shop in central London • Negotiated with local business owners for their various healthcare services for nightly events • Was responsible for creating photographic content bank for social media accounts • Created triweekly posts for the Instagram account to increase follower count and engagement • Drafted healthcare-related posts for the weekly blog dedicated to engaging with customers • Worked on various special… Show more • Researched locations for plan and execute one-week pop-up shop in central London • Negotiated with local business owners for their various healthcare services for nightly events • Was responsible for creating photographic content bank for social media accounts • Created triweekly posts for the Instagram account to increase follower count and engagement • Drafted healthcare-related posts for the weekly blog dedicated to engaging with customers • Worked on various special projects including: the week-long pop-up shop, a collaboration with Transport for London and HelloFresh U.K., and the possibility if expanding in the U.S. Show less • Researched locations for plan and execute one-week pop-up shop in central London • Negotiated with local business owners for their various healthcare services for nightly events • Was responsible for creating photographic content bank for social media accounts • Created triweekly posts for the Instagram account to increase follower count and engagement • Drafted healthcare-related posts for the weekly blog dedicated to engaging with customers • Worked on various special… Show more • Researched locations for plan and execute one-week pop-up shop in central London • Negotiated with local business owners for their various healthcare services for nightly events • Was responsible for creating photographic content bank for social media accounts • Created triweekly posts for the Instagram account to increase follower count and engagement • Drafted healthcare-related posts for the weekly blog dedicated to engaging with customers • Worked on various special projects including: the week-long pop-up shop, a collaboration with Transport for London and HelloFresh U.K., and the possibility if expanding in the U.S. Show less
-
-
-
Water Country
-
Portsmouth, New Hampshire
-
Park Services Supervisor
-
May 2015 - Jul 2016
• Trained a total of 36 new employees on park service job tasks, policies, and procedures • Organized staff members workflow, direct them to necessary tasks • Offered support to staff members, and assist them as needed • Took weekly inventory and placed orders for needed supplies • Trained a total of 36 new employees on park service job tasks, policies, and procedures • Organized staff members workflow, direct them to necessary tasks • Offered support to staff members, and assist them as needed • Took weekly inventory and placed orders for needed supplies
-
-
Education
-
2015 - 2019
Elon University - Martha and Spencer Love School of Business
Bachelor of Science in Business Administration, Marketing
Community
