Nicole Dumay
Education and Support Specialist at PARENT TO PARENT OF MIAMI INC- Claim this Profile
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Training in Federal laws, Individuals with Disability Act, The Rehabilitation Act of 1973 Section 504 and American Disability Act. Trainings in Disability awareness and agencies that offer services for the disabled.
PARENT TO PARENT OF MIAMI INCOct, 2008- Oct, 2024 -
Training in Customer Service
American AirlinesJan, 2002- Oct, 2024 -
Bilingual Administrative Assistant
Santiago CollegeApr, 1987- Oct, 2024
Experience
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Parent to Parent of Miami
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United States
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Individual and Family Services
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1 - 100 Employee
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Education and Support Specialist
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2007 - 2019
Education & Support Specialist – Parent to Parent of Miami · Managed an average of 170 family cases per year and referred to appropriate educational and community resources. · Collected and documented data required by the different cases in order to follow through in pursue of outcomes. · Coordinated direct referrals to agencies, providing awareness of existing supports, directly communicated with the school system; imparted knowledge and conducted workshops regarding… Show more Education & Support Specialist – Parent to Parent of Miami · Managed an average of 170 family cases per year and referred to appropriate educational and community resources. · Collected and documented data required by the different cases in order to follow through in pursue of outcomes. · Coordinated direct referrals to agencies, providing awareness of existing supports, directly communicated with the school system; imparted knowledge and conducted workshops regarding protections under federal laws, such as the Individuals with Disability Act and The Rehabilitation Act of 1973 Section 504. · Empowered families to become knowledgeable and effective advocates for their children’s rights ·Attended IEP and Transition Meetings to assist in the collaboration and mediation between families and MDCPS. · Assisted the organization in outreach and marketing efforts; collaborated with staff to develop and implement strategies to raise more fund and increase community awareness of the organization. · Participated in community events to promote the organization and services offered Key Achievements: · Excellence in Advocacy Award & Peer support for being a true Role Model for the entire organization 2018 · Conducted presentations in English & Spanish: parental trainings, Educational Workshops and outreach · Increased parent attendance at workshops by 25%. · Demonstrated excellence in leadership skills by raising 30% for Board Recruitment 2013. · Collaborated with the translation of workshop materials, flyers and online training audio workshops. · Created presentation and workshop for elementary and middle school teachers of the visually impaired of MDCPS. · Contributed in the translation of the Spanish Glossary of Common terms for the Office of Special Education. · Established key connection and communication with the Chilean Chamber of Commerce to have donations of the wine supply for cocktail and dinner at the organization’s annual Gala Fundraising Event. Show less Education & Support Specialist – Parent to Parent of Miami · Managed an average of 170 family cases per year and referred to appropriate educational and community resources. · Collected and documented data required by the different cases in order to follow through in pursue of outcomes. · Coordinated direct referrals to agencies, providing awareness of existing supports, directly communicated with the school system; imparted knowledge and conducted workshops regarding… Show more Education & Support Specialist – Parent to Parent of Miami · Managed an average of 170 family cases per year and referred to appropriate educational and community resources. · Collected and documented data required by the different cases in order to follow through in pursue of outcomes. · Coordinated direct referrals to agencies, providing awareness of existing supports, directly communicated with the school system; imparted knowledge and conducted workshops regarding protections under federal laws, such as the Individuals with Disability Act and The Rehabilitation Act of 1973 Section 504. · Empowered families to become knowledgeable and effective advocates for their children’s rights ·Attended IEP and Transition Meetings to assist in the collaboration and mediation between families and MDCPS. · Assisted the organization in outreach and marketing efforts; collaborated with staff to develop and implement strategies to raise more fund and increase community awareness of the organization. · Participated in community events to promote the organization and services offered Key Achievements: · Excellence in Advocacy Award & Peer support for being a true Role Model for the entire organization 2018 · Conducted presentations in English & Spanish: parental trainings, Educational Workshops and outreach · Increased parent attendance at workshops by 25%. · Demonstrated excellence in leadership skills by raising 30% for Board Recruitment 2013. · Collaborated with the translation of workshop materials, flyers and online training audio workshops. · Created presentation and workshop for elementary and middle school teachers of the visually impaired of MDCPS. · Contributed in the translation of the Spanish Glossary of Common terms for the Office of Special Education. · Established key connection and communication with the Chilean Chamber of Commerce to have donations of the wine supply for cocktail and dinner at the organization’s annual Gala Fundraising Event. Show less
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Premium Customer Service
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2001 - 2005
· Maintained club integrity by verifying membership of Admirals Club members and AA frequent flyers. · Provided prospective members with club information and tours of the club, new aircraft and promoting sales. · Processed membership applications and maintain membership database. · Extended courtesy upgrades for Premium Customer passengers. · Ensured that Premium passengers received optimal customer service during their travel experience while going through the check in, Admirals… Show more · Maintained club integrity by verifying membership of Admirals Club members and AA frequent flyers. · Provided prospective members with club information and tours of the club, new aircraft and promoting sales. · Processed membership applications and maintain membership database. · Extended courtesy upgrades for Premium Customer passengers. · Ensured that Premium passengers received optimal customer service during their travel experience while going through the check in, Admirals Club visit, boarding process and in the plane before departure of the flight. · Maintained high degree of professionalism when flight cancelations took place in order to provide a premium customer service. Show less · Maintained club integrity by verifying membership of Admirals Club members and AA frequent flyers. · Provided prospective members with club information and tours of the club, new aircraft and promoting sales. · Processed membership applications and maintain membership database. · Extended courtesy upgrades for Premium Customer passengers. · Ensured that Premium passengers received optimal customer service during their travel experience while going through the check in, Admirals… Show more · Maintained club integrity by verifying membership of Admirals Club members and AA frequent flyers. · Provided prospective members with club information and tours of the club, new aircraft and promoting sales. · Processed membership applications and maintain membership database. · Extended courtesy upgrades for Premium Customer passengers. · Ensured that Premium passengers received optimal customer service during their travel experience while going through the check in, Admirals Club visit, boarding process and in the plane before departure of the flight. · Maintained high degree of professionalism when flight cancelations took place in order to provide a premium customer service. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Administrative Assistant
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1995 - 2000
· Responsible for ongoing support to the Manager of Software Division and other office staff. · Responded to direct requests for information and/or forward messages to appropriate staff. · Assured that materials for meetings, trainings and activities were prepared accurately and in a timely manner. · Updated training materials using Power Point. · Assisted the Manager of the Software Division with his daily schedule and coordinate logistical arrangements for meetings. · Responsible for ongoing support to the Manager of Software Division and other office staff. · Responded to direct requests for information and/or forward messages to appropriate staff. · Assured that materials for meetings, trainings and activities were prepared accurately and in a timely manner. · Updated training materials using Power Point. · Assisted the Manager of the Software Division with his daily schedule and coordinate logistical arrangements for meetings.
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Education
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Universidad de Arte y Ciencias Sociales ARCIS
Associate of Arts and Sciences - AAS, Psychology
Community
