Leasing Consultant

• Feb 2022 - Present

Senior Adoption Center Manager

• Jan 2021 - Aug 2021

Responsible for daily operations, internal systems, policies and procedures, and is the primary supervisor for the location. Provides leadership, oversight and long range planning to ensure that all areas are operating at the highest standard possible. Daily duties include but are not limited to: Animal Welfare, Adoptions, Daily operations, and Community involvement. Responsible for daily operations, internal systems, policies and procedures, and is the primary supervisor for the location. Provides leadership, oversight and long range planning to ensure that all areas are operating at the highest standard possible. Daily duties include but are not limited to: Animal Welfare, Adoptions, Daily operations, and Community involvement.

Customer Service Representative

• Jun 2020 - Sep 2020

• Handled inbound call center type calls, determined needs of customers, transferred to appropriate departments. • Serve as a first point of contact, provide technical support, troubleshooting and assist customers with banking needs. • Assisting with resolving financial inquiries and account issues. • Assist banking customers who are victims of fraud, theft or identity theft. • Assist customers with replacing lost or stolen credit or debit cards. • Assist with address changes. • Handled inbound call center type calls, determined needs of customers, transferred to appropriate departments. • Serve as a first point of contact, provide technical support, troubleshooting and assist customers with banking needs. • Assisting with resolving financial inquiries and account issues. • Assist banking customers who are victims of fraud, theft or identity theft. • Assist customers with replacing lost or stolen credit or debit cards. • Assist with address changes.

Manager

• Jun 2017 - Mar 2020

• Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding. • Observed animal details such as size, condition, behavior and eating habits and documented data with Gingr. • Maintained clean and organized boarding areas to promote animal wellbeing. • Followed all pet care instructions, including dietary needs and medication regimens. • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs. • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact. • Contributed to client retention by consistently providing outstanding customer service to both clients and pets. Show less

Delivery Driver

• Aug 2016 - Dec 2018

• Responsible for maintaining a clean work space, ensuring orders were being sent out in a timely and efficient manner, completing a set cleaning and prepping schedule, etc. Contacted customers prior to delivery to confirm and coordinate delivery times. • Boosted revenues by upselling and cross-selling products to new and established customers. • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty. • Responsible for maintaining a clean work space, ensuring orders were being sent out in a timely and efficient manner, completing a set cleaning and prepping schedule, etc. Contacted customers prior to delivery to confirm and coordinate delivery times. • Boosted revenues by upselling and cross-selling products to new and established customers. • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.

Team Member

• Feb 2015 - May 2016

• Processed POS transactions, including checks, cash and credit purchases or refunds. • Operated cash register for cash, check and credit card transactions. • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. • Mentored new team members on POS system operation, customer service strategies and sales goals. • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Show less

Childcare Provider

• Jun 2010 - Feb 2016

• Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns. • Prepared group activities to enhance socialization, communication, and problem-solving skills for children. • Used positive reinforcement techniques to promote patience and other good behaviors in children. • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations. • Managed safety and security of all children under care. • Created safe and engaging learning environment for groups of diverse children with various learning styles. Show less

Cashier/Closer

• Mar 2013 - Feb 2014

• Responsible for maintaining a clean work space, ensuring orders were being sent out in a timely and efficient manner, completing a set cleaning and prepping schedule, etc. Contacted customers prior to delivery to confirm and coordinate delivery times. • Boosted revenues by upselling and cross-selling products to new and established customers. • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty. • Responsible for maintaining a clean work space, ensuring orders were being sent out in a timely and efficient manner, completing a set cleaning and prepping schedule, etc. Contacted customers prior to delivery to confirm and coordinate delivery times. • Boosted revenues by upselling and cross-selling products to new and established customers. • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.

Nursing Assistant Student

• Aug 2013 - Jan 2014

• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments. • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices. • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms. • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals. • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes. Show less