Experience

School Innovations & Achievement

• Education Administration Programs
• 1 - 100 Employee

• Customer Success/ Sales Consultant

  • Feb 2022 - Present

  • Used Salesforce CRM to increase productivity and communication to clients. • Demonstrated 100% client retention. • Analyzed data and made reasonable recommendations regarding future needs of the customer through targeted questions. • Collaborated between partners, customers, and marketing teams to ensure that each customer has their specific needs met. • Recommended and produced effective solutions to outdated programs. • Regularly met with executive level leadership at the district and regional level to facilitate discussions on current problems and solutions. • Developed and maintained business relationships -successfully regained 5 clients this past year. Show less



Ocean Park Financial

• Beverly Hills, California, United States

• Sales and Customer Success Account Manager

  • Jan 2018 - Feb 2022

  • Ensured the financial health of the client while ensuring compliance in all areas throughout the loan process. • Advocated customer needs/issues across multiple departments. • Developed excellent rapport with clients and decision makers to simplify communication stream during underwriting and credit revamping process. • Used Microsoft 365 CRM’s to help facilitate constant client interaction and updates on loan and credit progress. • Cultivated and maintained strong relationships with new and referred accounts. • Frequently led and trained newly hired staff and current team members on new sales strategies and marketing “follow-ups”. • Maintained sales pipeline and provided reports as generated by CRM. Show less



Driftwood Health Care Ctr

• Torrance, CA

• Speech Language Pathologist Supervisor

  • Sep 2017 - Aug 2019

  • Assessed communication skills for the purpose of identifying communication disorders. • Determined program eligibility and developing recommendations for treatment for adults with cognitive or dysphagia impairments. • Collaborated with a variety of groups and individuals that includes: family members, administration, and others for meetings, goal development, etc. • Framed discussions around achieving goals and objectives. • Maintained milestones and treatment progress while juggling multiple responsibilities. • Managed four SLPA’s directly and delegated tasks accordingly while providing weekly feedback and 1:1 meetings. Show less



ProMedica

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Speech-Language Pathologist

  • Dec 2016 - Sep 2017



Toledo Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Speech-Language Pathologist Intern

  • Aug 2016 - Dec 2016



Pasadena Independent School District

• Pasadena, Texas

• Speech Language Pathologist Assistant

  • Aug 2012 - Aug 2015

  • Analyzed and collected data regarding client’s performance. • Performed supportive duties that included keeping records and scheduling multiple activities with many different staff members. • Became the “intermediary” in challenging cases when parents requested advocates and a middle ground was sought by the district. • Developed treatment plans, interventions and educational materials for the student to use and progress within his/her educational setting. • Analyzed and collected data regarding client’s performance. • Performed supportive duties that included keeping records and scheduling multiple activities with many different staff members. • Became the “intermediary” in challenging cases when parents requested advocates and a middle ground was sought by the district. • Developed treatment plans, interventions and educational materials for the student to use and progress within his/her educational setting.



Drayton Group of General Motors

• Lansing Delta Township

• Robotic Cell Cleaner Staff Manager

  • May 2009 - May 2012

  Managed a group of 5-10 maintenance/janitorial staff members to complete tasks in an efficient and timely manner. • Followed and kept the staff members up to speed on current safety measures and protocols relating to lock-out-tag-out procedures. • Collaborated with supervisors and staff members to set up staff schedules and coordinate hours. • Promoted the business and discussed growth with other nearby vehicle producing facilities through warm leads that were in need of cleaning and supportive janitorial staff. Show less



Michigan State University

• United States
• Higher Education
• 700 & Above Employee

• Special Events Director/ Volunteer

  • Aug 2008 - 2012

  MSU Stars for the Make-A-Wish Foundation ------ MSU Stars for the Make-A-Wish Foundation ------



Hampton Inn & Suites

• Receptionist

  • Apr 2009 - Sep 2009

  Provided customer service and a friendly work environment Took inventory and restock of items in gift/snack shop as well as accounted for all of the monies Created and altered reservations Provided customer service and a friendly work environment Took inventory and restock of items in gift/snack shop as well as accounted for all of the monies Created and altered reservations



Michigan State Police Dept

• MSU Green Coat- Event Security

  • Aug 2008 - Apr 2009

  Regulated events held at MSU Checked purses, bags, etc. for banned or illegal weapons/items Provided safety and assistance for the fans and the public Community Service/ Memberships Regulated events held at MSU Checked purses, bags, etc. for banned or illegal weapons/items Provided safety and assistance for the fans and the public Community Service/ Memberships