Experience

Lab Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2020 - May 2022

  West Haven, Connecticut, United States Handles all incoming calls to ensure customer satisfaction is achieved. This position serves as the primary communicator between drivers and clients of the organization. A sense of commitment to customer satisfaction and the ability to work well in a team environment are essential. Superior communication skills and a positive, friendly attitude are critical to success in this role. Comfortable with multi-tasking in a fast-paced environment, this role requires heavy data entry, and knowledge of… Show more Handles all incoming calls to ensure customer satisfaction is achieved. This position serves as the primary communicator between drivers and clients of the organization. A sense of commitment to customer satisfaction and the ability to work well in a team environment are essential. Superior communication skills and a positive, friendly attitude are critical to success in this role. Comfortable with multi-tasking in a fast-paced environment, this role requires heavy data entry, and knowledge of Microsoft Office products. - Answer all incoming phone calls and assist callers with inquiries, complaints or issues - Heavy data entry of information into company specific software system; knowledge of MS Office Word & Excel - Process orders for both routed and on demand routes, additional stops, wait time jobs, and special order requests from clients as required by department standards - Ensure drivers routes and on demand jobs are completed to customer expectations - Assist the Directors of Operations and dispatch team with issues or concerns related to clients and drivers, as needed - Handle client concerns in an expeditious and professional manner; escalate unresolved issues to management, as appropriate - Assist dispatch with holiday calls and closings - Perform other duties as assigned

• Dispatcher

  • Feb 2021 - Jun 2021

  West Haven, Connecticut, United States Dispatch responsibilities include providing support to ensure efficient operations of the company. Supports clients and drivers through a variety of tasks related to heavy communication and follow up. Oversees the transport of confidential and time sensitive material. Familiar with a variety of company concepts, practices and procedures. Ability to effectively communicate via phone and email, ensuring that all duties are completed, and material is transported successfully and in a timely… Show more Dispatch responsibilities include providing support to ensure efficient operations of the company. Supports clients and drivers through a variety of tasks related to heavy communication and follow up. Oversees the transport of confidential and time sensitive material. Familiar with a variety of company concepts, practices and procedures. Ability to effectively communicate via phone and email, ensuring that all duties are completed, and material is transported successfully and in a timely manner. - Dispatch incoming calls from clients to couriers and enter information into company software system - Assign and dispatch all will calls and STAT’s - Monitor online dispatch board for potential issues - Add, change or delete scheduled stops in planning - Research and resolve client issues quickly and accurately - Communicate all client issues to direct supervisor - Monitor status of deliveries and pickups to ensure timely delivery to client - Assist couriers as needed to help ensure routes are completed to client expectations - Review route sheets for accuracy - Monitor and utilize web-based applications, tools, and reports - Ensure policies and procedures as defined by clients and the company are being met - Prepare SOP for each account; shift turnover - Perform other duties as assigned



M7

• Dedicated Advanced Dispatcher

  • Mar 2016 - Dec 2020

  West Haven, CT Provide quality customer service to passengers, drivers, and account holders Input on-demand ride orders for passengers and answer any questions Dispatch vehicles using an automated computer dispatch system Schedule time call reservations for pre-booking requests Provide customers with an Estimate of Time Arrival for “Where’s My Ride?” Supervise and assist in training new team members Proficient in confirming Medicaid rides Assist Driver Services with approving new Veyo… Show more Provide quality customer service to passengers, drivers, and account holders Input on-demand ride orders for passengers and answer any questions Dispatch vehicles using an automated computer dispatch system Schedule time call reservations for pre-booking requests Provide customers with an Estimate of Time Arrival for “Where’s My Ride?” Supervise and assist in training new team members Proficient in confirming Medicaid rides Assist Driver Services with approving new Veyo drivers Data enter daily Veteran’s Affair hospital trips Data enter hospital account trips Monitor driver locations and assign to active orders Audit passenger manifest to assign out of territory trips to ensure on-time performance Process passenger and account holder credit card pre-payments Assist Saint Vincent Hospital Transportation with bedside pickups Preschedule drivers for the early morning; high priority dialysis, CTS, and Access to Care trips Coordinate logistics for COVID-19 testing and COVID-19 positive passenger rides Data enter and coordinate logistics for food delivery and medical supplies courier Audit Azpired Business Process Outsourcing calls Assist Driver Services by contacting Indeed applicants to schedule information session and interviews Demonstrated initiative for business continuity by reopening Cash Office and learning how to process driver transactions following COVID-19 shutdown and reopening Show less



Metro Taxi Inc.

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2016 - Feb 2020

  West Haven, CT Customer Service professional dedicated to providing accurate and pleasant transactions. Experience working with heavy call volume and challenging customers in a fast paced environment. Positive & Friendly Customer Service



A 1 Toyota

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales and Leasing Coordinator

  • Feb 2014 - Jun 2014

  New Haven, CT Greeted customers using the 45 second commercial Matched specification of various models to customers needs by interviewing buyer completing guest card Qualified and guided buyers by understanding buyer's requirements and interests Accompanied customer on test drive, explained features and benefits of chosen vehicle and obtained concessions to close sale Stayed current on new products, features, accessories and attended product and sales trainings Closed sales by overcoming… Show more Greeted customers using the 45 second commercial Matched specification of various models to customers needs by interviewing buyer completing guest card Qualified and guided buyers by understanding buyer's requirements and interests Accompanied customer on test drive, explained features and benefits of chosen vehicle and obtained concessions to close sale Stayed current on new products, features, accessories and attended product and sales trainings Closed sales by overcoming objections, asked for sales and completed purchase and sales contracts Maintained a buyer follow-up system that encouraged repeat and referral business and constributed to customer satisfaction Explained A-1 Toyota's Best Price business model and benefits package Show less



Connex Credit Union

• United States
• Banking
• 1 - 100 Employee

• Mortgage Servicing Coordinator

  • Feb 2009 - May 2013

  North Haven, CT



Citimortgage Inc

• Credit Specialist III

  • Dec 2006 - Dec 2009

  Milford, CT



Mortgage Lenders Network

• Financial Services
• 1 - 100 Employee

• Mortgage Loan Processor

  • Nov 2006 - Dec 2006

  Rocky Hill, CT



Nationstar Mortgage

• Financial Services
• 700 & Above Employee

• Mortgage Processor & Inside Sales Representative

  • Jan 2006 - Nov 2006

  Milford, CT



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Associate

  • Mar 2003 - Dec 2005

  Milford, CT



Aegis Lending

• United States

• Loan Officer

  • Jun 2002 - Mar 2003

  Milford, CT



Ameriquest Mortgage Company

• United States
• Financial Services
• 1 - 100 Employee

• Business Development Manager

  • Feb 2000 - Jun 2002

  Shelton, CT



MidState Medical Center

• Hospitals and Health Care
• 400 - 500 Employee

• Assistant to Secretary to Dr. Kratzer Radiation Oncology

  • Jan 2000 - Feb 2000

  Meriden, CT



Pet Supplies Plus

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Jan 1996 - Sep 1998

  Orange, CT