Nicole D Gannon
Community Liaison at Trinity Health PACE- Claim this Profile
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Spanish Limited working proficiency
Topline Score
Bio
Chris Donahue
As you can imagine, changing careers after almost 20 years can be more than a little scary, but Nicole made it easy. She mentored me through my first few months in a new industry, and I truly believe that I would have washed out pretty quickly without her assistance. Nicole is a talented sales professional. She seems to be able to instinctively read a person, and adjust her messaging and delivery to what is most effective with them. She is a brilliant mentor and teacher. Nicole not only shows you the right process but explains why it is done that way and makes sure you understand it before moving on. Nicole is truly passionate about customer service; because she knows you won't retain unhappy customers. She took a disorganized and undisciplined team and put together the foundation I needed to build a strong, cohesive unit. I've been in the workforce for almost 30 years, and I consider Nicole to be one of the best people I have ever worked with.
Brandie French, MBA, LNHA
It was a pleasure to work with Nicole at Asbury. In a very short amount of time, Nicole grew into multiple roles throughout the marketing department absorbing and learning the sales and marketing industry very quickly. Her professionalism, polish and poise came naturally as well as her passion for serving seniors. Nicole's skills are top notch in the industry!
Chris Donahue
As you can imagine, changing careers after almost 20 years can be more than a little scary, but Nicole made it easy. She mentored me through my first few months in a new industry, and I truly believe that I would have washed out pretty quickly without her assistance. Nicole is a talented sales professional. She seems to be able to instinctively read a person, and adjust her messaging and delivery to what is most effective with them. She is a brilliant mentor and teacher. Nicole not only shows you the right process but explains why it is done that way and makes sure you understand it before moving on. Nicole is truly passionate about customer service; because she knows you won't retain unhappy customers. She took a disorganized and undisciplined team and put together the foundation I needed to build a strong, cohesive unit. I've been in the workforce for almost 30 years, and I consider Nicole to be one of the best people I have ever worked with.
Brandie French, MBA, LNHA
It was a pleasure to work with Nicole at Asbury. In a very short amount of time, Nicole grew into multiple roles throughout the marketing department absorbing and learning the sales and marketing industry very quickly. Her professionalism, polish and poise came naturally as well as her passion for serving seniors. Nicole's skills are top notch in the industry!
Chris Donahue
As you can imagine, changing careers after almost 20 years can be more than a little scary, but Nicole made it easy. She mentored me through my first few months in a new industry, and I truly believe that I would have washed out pretty quickly without her assistance. Nicole is a talented sales professional. She seems to be able to instinctively read a person, and adjust her messaging and delivery to what is most effective with them. She is a brilliant mentor and teacher. Nicole not only shows you the right process but explains why it is done that way and makes sure you understand it before moving on. Nicole is truly passionate about customer service; because she knows you won't retain unhappy customers. She took a disorganized and undisciplined team and put together the foundation I needed to build a strong, cohesive unit. I've been in the workforce for almost 30 years, and I consider Nicole to be one of the best people I have ever worked with.
Brandie French, MBA, LNHA
It was a pleasure to work with Nicole at Asbury. In a very short amount of time, Nicole grew into multiple roles throughout the marketing department absorbing and learning the sales and marketing industry very quickly. Her professionalism, polish and poise came naturally as well as her passion for serving seniors. Nicole's skills are top notch in the industry!
Chris Donahue
As you can imagine, changing careers after almost 20 years can be more than a little scary, but Nicole made it easy. She mentored me through my first few months in a new industry, and I truly believe that I would have washed out pretty quickly without her assistance. Nicole is a talented sales professional. She seems to be able to instinctively read a person, and adjust her messaging and delivery to what is most effective with them. She is a brilliant mentor and teacher. Nicole not only shows you the right process but explains why it is done that way and makes sure you understand it before moving on. Nicole is truly passionate about customer service; because she knows you won't retain unhappy customers. She took a disorganized and undisciplined team and put together the foundation I needed to build a strong, cohesive unit. I've been in the workforce for almost 30 years, and I consider Nicole to be one of the best people I have ever worked with.
Brandie French, MBA, LNHA
It was a pleasure to work with Nicole at Asbury. In a very short amount of time, Nicole grew into multiple roles throughout the marketing department absorbing and learning the sales and marketing industry very quickly. Her professionalism, polish and poise came naturally as well as her passion for serving seniors. Nicole's skills are top notch in the industry!
Experience
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Trinity Health PACE
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Community Liaison
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Sep 2021 - Present
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Watermark Retirement Communities
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director Of Sales Marketing
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Mar 2020 - Sep 2021
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Brandywine Living
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United States
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Hospitals and Health Care
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400 - 500 Employee
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Director Of Community Relations
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Jan 2018 - Mar 2020
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Sunrise Senior Living
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United States
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Hospitals and Health Care
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700 & Above Employee
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Sales Specialist
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Nov 2014 - Jan 2018
* Support assisted living and independent living communities with vacant positions* Generate new leads * Manage CRM system* Build relationships with external referral partners* Responsible for increasing census and revenue* Create sales and marketing plans* Review KPI* Establish a sales culture in census challenged communities* Assist in the recruitment, training and coaching of existing and new Sales Directors and Associate Sales Directors* Certified CRM super user * Assist with CRM data transfer and application software migration. * Support all regional and VP level positions Show less
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Director of Sales
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Jun 2012 - Oct 2014
* Sales lead for a 195 & 77 bed community* Successfully achieved an occupancy of 105.6% * Managed a healthy wait list for the community* Built long lasting relationships with external business partners* Completed annual competitive market analysis to assist Regional Teams* Planned and executed sales and marketing plans* Successful job coach to new sales directors* Coached and managed sales team
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Asbury Communities, Inc.
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Marketing and Admissions
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Apr 2010 - May 2012
* Successfully promoted and achieved 100%* Served as a member of the Leadership Operations Team, Quality Service Board and Quality Assurance Team* integrated existing database system to deliver enhanced reporting* Assisted with sales and marketing plans* Delivered organized client files to leadership teams* Monitored the quality delivery of marketing and sales collateral* Established cost effective delivery of marketing items
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Marketing Assistant
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Mar 2008 - Apr 2010
* Increased revenue for independent & assisted living for a waterfront Continuing Care Retirement Community* Executed administrative functions including move-ins, presentations, media plans and newsletters* Arranged event plans, presentations, creative ad campaigns and inventory orders* Processed admissions, contracts and project approvals* CRM for Sales and Marketing Department* Managed department budget, business development/sponsorships and attended special events* Assembled presentations, invitations/flyers, newsletters and associated marketing projects Show less
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Credit Card Sales
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2007 - 2008
* Top sales advisor for Chase Card Services * Customer Service for credit card activation * Educated clients on security package services and authorized access * CRM database management * Top sales advisor for Chase Card Services * Customer Service for credit card activation * Educated clients on security package services and authorized access * CRM database management
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Bell Indusries Inc.
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United States
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Workforce Management Specialist, Tier II Billing Agent, Tier I Agent
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2006 - 2007
* Recognized trends and changes in the business and communicate them to Operations Leadership (call volume, AHT, ASA or agent attendance) * Communicated daily with multiple lines of business to ensure active involvement in tactical planning, and analysis activities * Liaison for Bell Industries and contracted upper level management partners for 2 call center locations * Trained and educated business partners on workforce management to stay within SLA * Maintained an environment that encourages input from team members, continually improving forecasting and scheduling across all clients and contact channels * Expert knowledge of maximizing the administration and implementation of a WFM tool to manage the Workforce Management Staff effectively in their WFM activities including but not limited to forecasting, scheduling, capacity planning, reporting time off/off-phone activity approval, callout processing * Verified agent adherence to schedules and report planned versus actual staffing data (productivity, adherence, etc.) * Toured prospective partners and provided overview of site capabilities * Coached new billing specialists on special projects * Billing and Provisioning level II escalated team member and special project coordinator prior to WFM -Contract ended. Show less
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Vernon Township Board of Education
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Primary and Secondary Education
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100 - 200 Employee
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Building Aide for Special Needs, Clerical Assistant
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2003 - 2005
* Board of education support role. * Mostly served as a one-to-one aid for students with special needs * Assisted adolescents with special needs in the classroom environment * Teacher's aide for classroom trips and group projects * Assisted administrative support team in the attendance, principal and main offices * Board of education support role. * Mostly served as a one-to-one aid for students with special needs * Assisted adolescents with special needs in the classroom environment * Teacher's aide for classroom trips and group projects * Assisted administrative support team in the attendance, principal and main offices
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Mountain Creek Resort
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United States
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Travel Arrangements
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100 - 200 Employee
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Food And Beverage Supervisor
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2000 - 2004
Seasonal positions for spring, summer and winter. Various support roles in the food and beverage department for Mountain Creek ski lodges and water parks. Trained/supervised staff, supervised special catered events for large groups and financial management of profits and reports. Seasonal positions for spring, summer and winter. Various support roles in the food and beverage department for Mountain Creek ski lodges and water parks. Trained/supervised staff, supervised special catered events for large groups and financial management of profits and reports.
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Education
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Missouri State University
Business Administration and Management, General
Community
