Experience

Ravago Americas

• United States
• Plastics Manufacturing
• 100 - 200 Employee

• Systems Support Analyst

  • Mar 2019 - Present

• Domestic Transportation Lead

  • Jun 2014 - Mar 2019



US Army

• United States
• Armed Forces
• 700 & Above Employee

• First Sergeant 641st BDE

  • Jun 2020 - Present

• First Sergeant 196th TC Co

  • May 2018 - Jun 2020



Command Investigations

• United States
• Security and Investigations
• 1 - 100 Employee

• Background Supervisor

  • Jun 2013 - Jun 2014

  Maintains and ensures accuracy of all daily workflow of five investigators to include case scheduling and investigator training Daily client communication by email and telephone to ensure quality customer service and deliverance of time sensitive results Perform investigative research and creative problem solving to provide insight to clients on their claims Maintains and ensures accuracy of all daily workflow of five investigators to include case scheduling and investigator training Daily client communication by email and telephone to ensure quality customer service and deliverance of time sensitive results Perform investigative research and creative problem solving to provide insight to clients on their claims



State of Florida

• Government Administration
• 700 & Above Employee

• Veteran Representative

  • Mar 2012 - Jun 2013

  Responsible for case management of veterans requiring additional rehabilitation into the work force Provide job development, career counseling, resume building, and job referrals to veterans Plan, conduct, and participate in job fairs and events Contact Employers, Organizations, and Chambers of Commerce to promote and develop employment opportunities for veterans Facilitate and maintain Employer Recruiting Agreements Responsible for case management of veterans requiring additional rehabilitation into the work force Provide job development, career counseling, resume building, and job referrals to veterans Plan, conduct, and participate in job fairs and events Contact Employers, Organizations, and Chambers of Commerce to promote and develop employment opportunities for veterans Facilitate and maintain Employer Recruiting Agreements



KELLER OUTDOOR

• Operations and Human Resources Assistant

  • Sep 2011 - Mar 2012

  Responsible for dealing directly with customers and responding promptly to inquiries Utilized QuickBooks program to input client data and create invoices Maintained employee files and the HR filing system Conducted employee orientation, development, and training logistics Responsible for dealing directly with customers and responding promptly to inquiries Utilized QuickBooks program to input client data and create invoices Maintained employee files and the HR filing system Conducted employee orientation, development, and training logistics



U.S. FEDERAL COURTHOUSE PRETRIAL SERVICES

• Intern

  • May 2011 - Aug 2011

  Conducted background checks using FCIC/NCIC and CCIS Prepared court-related reports, attended court proceedings, observed and conducted defendant interviews Investigated the defendant’s employment, sources of income, lifestyle, and criminal associations Conducted background checks using FCIC/NCIC and CCIS Prepared court-related reports, attended court proceedings, observed and conducted defendant interviews Investigated the defendant’s employment, sources of income, lifestyle, and criminal associations



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Operations NCO

  • Oct 2009 - Jan 2011

  Supervised and oversaw all daily operations of military and commercial cargo from Iraq back to the U.S. Maintained accountability and tracking of all cargo picked up and delivered by commercial carriers Researched and resolved all operational inquires from military and commercial customers Counseled and advised squad personnel on the nature of training required to enhance their career Supervised and oversaw all daily operations of military and commercial cargo from Iraq back to the U.S. Maintained accountability and tracking of all cargo picked up and delivered by commercial carriers Researched and resolved all operational inquires from military and commercial customers Counseled and advised squad personnel on the nature of training required to enhance their career



Lowes Home Improvement Store

• United States
• Building Materials
• 1 - 100 Employee

• Customer Service and Administrative Manager

  • Nov 2006 - Oct 2009

  Generated and planned employee scheduling 3 weeks out at a time Oversaw and implemented quality control reviews in daily operations including loans, transactions, and close out banking Managed over 20 part time and full time employees Graduate of Lowes Entry Management Training Program Generated and planned employee scheduling 3 weeks out at a time Oversaw and implemented quality control reviews in daily operations including loans, transactions, and close out banking Managed over 20 part time and full time employees Graduate of Lowes Entry Management Training Program



UNIVERSITY OF CENTRAL FLORIDA VETERAN SERVICES

• Customer Service Representative

  • Jan 2004 - Nov 2006

  Assisted students with application and verification of Veterans’ benefits Processed certifications of veterans and dependents of the Montgomery GI Bill Assisted students with application and verification of Veterans’ benefits Processed certifications of veterans and dependents of the Montgomery GI Bill