Experience

Fidelity ADT

• South Africa
• Security and Investigations
• 700 & Above Employee

• Dealer/IIP Support Administrator

  • Jan 2020 - Present

  • Updating and distributing of daily, weekly and monthly statistics (i.e. weekly purchases, DDM Reports, Commitments, etc.)• Managing the contract process to ensure that all contracts are accounted for and received as per Listener data provided• Customer complaint resolutions: Managing client queries, complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to dealers or Independent Installers where their assistance is required• Managing General Dealer and Independent Installer correspondence• Ensuring compliance with the Code of Conduct, specifically, with reference to sales, technical and SMS testing forms• Providing Dealers and Independent Installer with assistance in obtaining customer codes within the standard operating procedure timeframes• Reporting on area activity, sales, cancellations, operations and potential opportunities• Coordinating all training and meeting interventions and ensuring that the specific requirements thereof are met• Managing the administration duties of marketing initiatives• PA duties for the Dealer Development Manager• Assist DDM to ensure Dealers and Independent Installers comply with FADT Standard operating procedures• Issuing of stationary and promotional items• Arranging business reviews and training sessions• Source new Independent Installers and train them accordingly• Assist DDM to reach monthly targets Show less

• Sales Administrator

  • Oct 2013 - Dec 2019

  - Capture feedback of sales consultants daily appointments - Create leads on the database- Assist sales consultants with queries - telephonic and via email- Diary management - Attendance and leave schedules- Processing requisitions for the District- Taking and typing of minutes of meetings- Organising new and updated fuel cards- Compiling spreadsheets and analysing stats- Issuing clients with Insurance Letters- Processing new starter/termination paperwork- Ordering stationery, bottled water for the office and business cards - Checking of quotes and contracts that are submitted for capturing- Compiling necessary stats and PowerPoint presentations for meetings- Setting up of meetings, booking boardrooms and necessary rosters drawn up- Assisting the District, Admin and Sales Manager with any admin tasks- Setting up of monthly awards events- Assisting with organising the year end function Show less

• Call Centre Agent - Level 2 Sales

  • Jun 2012 - Oct 2013

  - Receive and process moving cancellations - Qualify and call all new leads- Book appointments with relocation/reconnection customers- Schedule appointments in the sales consultants diaries- Follow up in all unclosed leads- Handle incoming calls of inquiries from customers who wish to cancel their services- Provide feedback to customers and ensure the relevant region is updated- Keep accurate records of discussions or correspondence with customers- Communicate and co-ordinate with regions- Record cancellations of appointments- Book system removal where reconnections were not possible- Analyse stats relating to reconnections as required by management- also assisted with stats and reports for sales - reporting of the updated lead status of a client Show less

• Data Capturer

  • Mar 2008 - May 2012

  - Capturing of quotes and contracts onto the system- General admin – filing preparations, tagging and printing out reports - Amending and updating client information- Closing leads- Dealing with internal queries- Recording the sales figures of the reps- Dealing with daily queries and amendments- Checking of quotes and contracts- Liaising with sales consultants on a daily basis- Making the necessary copies of the quotes and typing up of zone indexes- Calculating of sales rep figures Show less

• Invoice Administrator

  • Nov 2007 - May 2008

  - Capturing the no charge installation and service invoices onto the system- Assisting with the capturing of the payment installation and service invoices onto the system- Drawing up a daily spreadsheet of the payment invoices received- Filing invoices