Nicole Chisholm

Technical Support Analyst at Serta Simmons Bedding, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Smyrna, Georgia, United States, US
Skills

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Bio

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Credentials

  • Deploying Microsoft 365 Teamwork: Monitoring OneDrive
    Skillsoft
    Apr, 2020
    - Nov, 2024
  • Ceritfied - Microsoft 365 Fundamentals: Microsoft 365, Exchange, & SharePoint
    Skillsoft
    Feb, 2020
    - Nov, 2024
  • Certified - Configuring Windows 10 Devices: Bitlocker, Recovery, & Maintenance
    Skillsoft
    Dec, 2019
    - Nov, 2024

Experience

  • Serta Simmons Bedding, LLC
    • United States
    • Manufacturing
    • 700 & Above Employee
    • Technical Support Analyst
      • Jul 2013 - Present

      • Configure Windows 10 Devices to include Bitlocker, Recovery, & Maintenance• Experience with VMware and Cisco UCS• Utilize expert skills in Active Directory and Microsoft Exchange to create, edit and maintain user accounts, mailboxes, mail contacts, distribution groups, organizational units, and access permissions.• Analyze, troubleshoot and resolve issues in software and applications such as Cisco VPN, Microsoft Office (Up to Office 365)• Diagnose, troubleshoot and resolve desktop hardware issues (Laptops, Monitors, Printers)• Provide application support for business critical software.• Perform diagnostics of Operating System issues (Up to Windows10)• Excel in asking probing questions and researching, analyzing and rectifying problems.• Document help desk tickets/resolutions using Serta Simmons ServiceNow ticketing system averaging 150+ opened/closed tickets weekly• Image and configure company laptops and set up new user profiles on imaged systems• Analyze and assign projects and distribute tasks to the members as per their area of expertise.• Effectively use incident management tools to document and complete service requests within published Service Level Agreement (SLA) requirements.• IT Experience in a manufacturing environment

  • Carpe Photography By Nikki C.
    • Photographer
      • Jun 2004 - Present

      Nicole Chisholm is an Atlanta based Freelance Photographer, specializing in Landscape. Nicole's style consist of abstract ideas and moments shared. The title of almost every photograph tells a short story or has thought and meaning behind it.------------------------------------------------------------------------------------------------------------------ https://www.etsy.com/shop/NikkiCPhotographyLuv- www.carpephotography.com Nicole Chisholm is an Atlanta based Freelance Photographer, specializing in Landscape. Nicole's style consist of abstract ideas and moments shared. The title of almost every photograph tells a short story or has thought and meaning behind it.------------------------------------------------------------------------------------------------------------------ https://www.etsy.com/shop/NikkiCPhotographyLuv- www.carpephotography.com

  • Year Up
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • IT Student
      • Mar 2013 - Jan 2014

      Graduated January 2014. Graduated January 2014.

  • Tuesday Morning
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service Representative
      • Oct 2010 - Jan 2014

Education

  • Year Up Atlanta
    -
  • Atlanta Metropolitan College
    Computer Information Systems
    -
  • American Intercontinental University
    Design and Visual Communications, General
    2007 - 2009
  • Eugene Ashley High School
    Diploma, General Education
    2002 - 2006

Community

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