Experience

Dental Office

• Bosnia and Herzegovina
• Medical Practices
• 1 - 100 Employee

• Office Manager

  • Jun 2023 - Present



PARKVIEW DENTAL, LLC

• United States

• Front Desk Lead/Treatment Coordinator

  • Mar 2021 - Jun 2023

  Establish and maintain a trusting and supportive relationship with patients. Responsible for gathering, verifying, and maintaining accurate patient. demographic and insurance information including pre-certifications. Prepare and process billing adjustments, including credits and debits. Monitor, verify, and transcribe documents to select insurance companies regarding authorization request. Schedule appointments with secondary care providers. Assist the Office Manager in overseeing the front office department in her absence. Track missing/incorrect employee's time cards. Show less



ENT & Audiology Center of Southlake

• United States
• Medical Practices

• Front Desk Administration

  • Jul 2020 - Mar 2021

  Schedule and coordinate patient first and secondary care providers appointments. Evaluate physician referral and authorization requirements and ensure requirements are met prior to date of procedure. Track cases to resolution. Coordinate physicians' schedules and maintain patient flow by communicating patient arrival or delays. Schedule and coordinate patient first and secondary care providers appointments. Evaluate physician referral and authorization requirements and ensure requirements are met prior to date of procedure. Track cases to resolution. Coordinate physicians' schedules and maintain patient flow by communicating patient arrival or delays.



EH Medical

• North Richland Hills, Texas, United States

• Insurance Verification Specialist

  • Dec 2019 - Jul 2020

  Verify insurance information by utilizing insurance websites or calling insurance companies to verify active coverage, deductible, copay, and any other specific information needed. Price negotiation with case managers and researching reimbursement issues. Create template, draft and finalize treatment plans per provider specifications. Answer incoming calls, make outgoing calls. Verify insurance information by utilizing insurance websites or calling insurance companies to verify active coverage, deductible, copay, and any other specific information needed. Price negotiation with case managers and researching reimbursement issues. Create template, draft and finalize treatment plans per provider specifications. Answer incoming calls, make outgoing calls.



Simon & Schuster

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Published Author

  • Mar 2014 - Dec 2019

  Wrote two historical fictional books, published by Simon & Schuster. Completed several manuscripts to date, each numbering over 80,000 words. Created travel reports, correspondence and school presentations. Public representative for Simon & Schuster at trade fairs and professional conferences. Presenter at conferences and firesides. Wrote two historical fictional books, published by Simon & Schuster. Completed several manuscripts to date, each numbering over 80,000 words. Created travel reports, correspondence and school presentations. Public representative for Simon & Schuster at trade fairs and professional conferences. Presenter at conferences and firesides.



Deerfield Dentistry

• Alpharetta, Georgia, United States

• Front Desk/Insurance Verification Specialist

  • Apr 2011 - Mar 2013

  Customer face position working with patients and providers as well. Customer face position working with patients and providers as well.