General Manager

• Jan 2023 - Present

General Manager at Four Points by Sheraton

• Jun 2019 - Dec 2022

As the General Manager of Four Points by Sheraton Spartanburg, I played an integral role in opening the Hotel from pre-construction, revamping the hotel blueprints to offer different selections to guests, and providing the highest standard of service. As a result, recognized as one of the top 20 for guest services scores. Currently, I handle 8 direct managers and lead an hourly staff of 50 associates while orchestrating, managing, and supervising day-to-day hotel operations and quality of service delivered, ensuring exceptional guest satisfaction to meet performance goals. I ensure regulations and compliance with all corporate accounting procedures, supervising and driving business performance. Show less

General Manager

• Feb 2018 - Jun 2019

During my tenure at Staybridge Suites® Hotels, I developed strategies to proactively address guests needs to reduce complaints and increase Guest Satisfaction and hotel ratings. I enforced and monitored the full compliance of the Hotel operating controls, policies, procedures, and service standards. Additionally, I oversaw Revenue Management, including hotel rates, balancing hotel inventory, minimum night stays, and blackout dates. During my tenure at Staybridge Suites® Hotels, I developed strategies to proactively address guests needs to reduce complaints and increase Guest Satisfaction and hotel ratings. I enforced and monitored the full compliance of the Hotel operating controls, policies, procedures, and service standards. Additionally, I oversaw Revenue Management, including hotel rates, balancing hotel inventory, minimum night stays, and blackout dates.

General Manager at Fairfield Inn & Suites by Marriott

• Apr 2017 - Dec 2017

Functioned as the Hotel opening General Manager (opened August 2017), I served as an integral member of hotel reorganization and staff development. Implement all new opening requirements per franchise prototype. Develop community relations throughout the construction phase to create hotel recognition. Responsible for hiring, management, and development, of the front desk staff, food and beverage staff, housekeeping staff. Lead sales team by proactively seeking market information, consistent feedback, and coaching to exceed ramp up expectations from both Marriott and management company https://www.hotel-online.com/press_releases/release/fairfield-inn-suites-hotel-to-open-in-lubbock-texas Show less

General Manager

• Jan 2016 - Mar 2017

Hotel opened August 2016 97 room all suite hotel Hotel opened August 2016 97 room all suite hotel

General Manager at Courtyard by Marriott

• Jun 2013 - Jan 2016

Managed a total of 148 guest rooms with 11,000 square feet of meeting space. Managed a total of 148 guest rooms with 11,000 square feet of meeting space.

Dual General Manager Holiday Inn Killeen/Candlewood Suites Killeen

• Feb 2009 - Jun 2013

Manage a total of 170 guest rooms; 99 rooms at a Full Service hotel and 71 rooms at a Extended Stay hotel. Oversee, Supervise, Motivate, Manage, and Develop 45-55 staff members including line level employees and department heads. Extensive supervision of an independent restaurant concept, including food cost, inventory control, marketing/promotions, menu pricing, maintenance of licenses and permits, and new menu implementation Responsible for all Human Resource operations including, but not limited to hiring, training, maintaining company records, developing and terminating employees, develop and implement new policies and procedures. Controlled operating expenses and identified new ways to reduce costs while maintaining quality through extensive Holiday Inn ReLaunch and Candlewood Brand Standards changes as well as continued high occupancy. Responsible for supervision of the Sales Department that set records in room revenue and catering sales in 2009 & 2010for both properties. Led a sales team consisting of a Director of Sales and a Sales Manager to consistently rank #1 on the STAR report for occupancy for each Comp Set. Investigate, reconcile, and resolve customer complaints to the most positive outcome possible. Develop strategies to be proactive to guests’ needs to reduce complaints and increase Guest Satisfaction and hotel ratings. Responsible for working with revenue manager to maximize room revenues, balance hotel inventories, minimum night stays, and blackout dates. Ensure daily operations are in accordance to brand standards, maintain brand standard scores, and pass quality inspections. Responsible for all Accounting responsibilities including Accounts Payable, Accounts Receivable, Cash Reconciliation, Deposits, maintaining company records, and auditing information for mistakes and theft. Launched, monitors, and maintains hotels’ Facebook pages Responsible for community networking and visibility Show less

General Manager

• Feb 2009 - May 2009

Manage a total of 71 guest rooms at a Limited Service hotel. Oversee, Supervise, Motivate, Manage, and Develop 15 staff members including line level employees and department heads. Human Resource operations Controlled operating expenses and identified new ways to reduce costs while maintaining quality. Responsible for supervision of the Sales Department that set records in room revenue Investigate, reconcile, and resolve customer complaints to the most positive outcome possible. Develop strategies to be proactive to guests’ needs to reduce complaints and increase Guest Satisfaction and hotel ratings. Responsible for working with revenue manager to maximize room revenues, balance hotel inventories, minimum night stays, and blackout dates. Show less

General Manager

• Apr 2007 - Dec 2008

Managed a 53 room hotel with 14-20 staff members Responsible for all Human Resource duties Exceeded 2008 budgeted revenue goals by 21.4% Cost Control while maintaining quality standards. Responsible for all aspects of sales, marketing, and groups/conventions including RFPs, TPIs, sales calls, sales reports, etc. Revenue Management including hotel rates, balancing hotel inventory, minimum night stays and blackout dates. Managed a 53 room hotel with 14-20 staff members Responsible for all Human Resource duties Exceeded 2008 budgeted revenue goals by 21.4% Cost Control while maintaining quality standards. Responsible for all aspects of sales, marketing, and groups/conventions including RFPs, TPIs, sales calls, sales reports, etc. Revenue Management including hotel rates, balancing hotel inventory, minimum night stays and blackout dates.

Front Desk

• 2004 - 2006

Managed front desk for a 59 room hotel Investigated and resolved customer complaints Managed all aspects of guest reservations Managed front desk for a 59 room hotel Investigated and resolved customer complaints Managed all aspects of guest reservations