Experience

Livi France

• France
• Hospitals and Health Care
• 100 - 200 Employee

• GP Support Team Leader - NHS and Vitality

  • Jul 2022 - Present

  • Providing leadership to the NHS & Vitality GP Support Admin team, ensuring patients’ appointments run on schedule and our GPs have the best experience working with Livi • Hire, train, and onboard new members of the GP Support Admin Team • Work with the Operations Team Manager to implement continuous improvement initiatives to increase improved patient experience and business efficiency • Act as a day-to-day point of contact for individual team members, as well as supporting the Operations Team Manager to guide whole teams through change and service improvements • Proactively manage any issues that occur on the service (including, but not limited to, delays, IT issues, clinician resource gaps etc.) • Create daily schedules, and monthly rotas, and process payroll for at least 30 team members • Use data and metrics regularly to impact your decision-making and improve the the efficiency of the service • Provide ongoing support for the team with a focus on developing them in their roles • Build a positive and trusting relationship with our NHS partners and evolve the service to ensure a fantastic patient experience • Conduct regular 121 meetings and appraisals with GP Support Staff • Ensure the GP support service consistently runs to a high standard, is safe and compliant • Investigate incidents that occur on the service, conducting root cause analysis using Datix Show less



The Private Clinic

• United Kingdom
• Hospitals and Health Care
• 300 - 400 Employee

• Patient Admissions Team Leader

  • Sep 2020 - Jul 2022

  This team leader role is responsible for the first line management of the patient admissions team during day to day operations, whilst also undertaking bookings team responsibilities, liaising with key stakeholders to include patients, clinicians, the Patient Coordinator team and other departments across Harley Street and the Fitzroy Hospital. I am also be required to focus on the organisation of the clinical administration. Team Leader responsibilities:• To oversee team tasks and ensure all tasks are undertaken in a timely and proficient manner• Work with the Diary Manager towards the effective management of diary activity• Support and mentor new staff / provide ongoing mentoring in new systems, reports & pathways where required• Completion of weekly and monthly reports, as required by the Ops Director to help monitor and manage performance• Assisting patients with their bookings for treatments and procedures via telephone and email communication.• Organising the patient files for surgeries, ensuring all the necessary paperwork and reports are available • Responsibility for processing, monitoring and delivering weekly update reports on client payments. Show less

• Maternity Cover - Database & Integration Support

  • Apr 2021 - Apr 2022

  • Maintenance of The Private Clinic databases - Chronoscan, Mirror and Clinic Office• Development of CRM for our Call Centre Team - implementation, user testing, training in London and Manchester sites • Main point of contact between Access CRM and Integration for CRM project

• Patient Admissions & Diary Administrator

  • Aug 2016 - Sep 2020

  I am responsible for managing the patient admissions, liaising with the surgeons and coordinating their diaries and required to focus on the organisation of the clinical administration.• Handling patient documents• Switchboard - Transferring calls to the relevant departments and taking messages• Purchase Orders - Liaising with suppliers and updating consignment stock • Client support to patients of The Private Clinic throughput the patient journey • Assisting clients with their bookings for treatments and procedures via telephone and email communication • Coordinating the practitioner’s diaries• Responsibility for processing financial takings from clients, ensuring company policies and procedures and security standards are complied with, to include receipt of payments and banking, running reports Show less



Office Shoes

• United Kingdom
• Retail
• 500 - 600 Employee

• Service Specialist

  • Jun 2013 - Jul 2016

  • Customer Service with great knowledge of products • Customer Service Assesments • Being given the responsibility to run the shop floor in absence of management • Till trained (sales & authorise exchanges and refunds) • Opening tills for trade • End of day cashing up • Petty Cash • Collection of online orders • HR & Administration • Staff inductions • Health & Safety Training • Monthly Health & Safety check • Staff rotas • Daily Planners • Tablet sales / Click & Collect • Stationary orders • Payroll Show less



Nuffield Health Highgate Hospital

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Marketing Administrator

  • May 2014 - Oct 2014



Inditex

• Spain
• Retail
• 700 & Above Employee

• Cashier

  • Jun 2011 - Jun 2013