Experience

Orlando Orthopaedic Center

• United States
• Medical Practices
• 100 - 200 Employee

• Patient Registration Specialist

  • Jun 2022 - Present



Ability Rehabilitation

• United States
• Physical, Occupational and Speech Therapists
• 1 - 100 Employee

• Pre Registration Specialist

  • Mar 2021 - Dec 2022

  On a daily basis we review our assigned clinic’s initial evaluation accounts. We make sure all paperwork the patient fills out has been input correctly into the patient’s virtual file, by the front desk associates. Our role is important as we review insurance verifications, authorizations for proper billing and to confirm claims will not be denied.We are also the central scheduling office and schedule the new patients to the appropriate clinic based on diagnosis and demographics.Clinics use us as a source of information to utilize whenever needed and last line of quality assurance to maintain proper billing.Familiarity of CPT codes to ensure proper payment of claims via the authorizations requested for all types of insurance (Commercial, Medicare Replacement plans, Medicare and Workers Compensation).This is also a responsibility of front desks which is what I was promoted from to this current position. Show less

• Front Desk Coordinator

  • Jul 2018 - Mar 2021

  Coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This position is a point-of-contact for all non-clinical patient service including managing the patient scheduling process; collecting, posting, and depositing patient payments; maintaining patient charts and electronic medical records; maintaining the front desk area; and providing outstanding customer service to our patients.



Integrative Physical Medicine

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Administrative Health Coordinator

  • Mar 2018 - Jul 2018

  Greeting and scheduling patients, setting up charts, exams, referrals for the doctor. Data Entry to track flow of patients and their progression during treatment, following their appointments with our sister companies, being Central Florida Imaging and Interventional Associates. Uploading all files to each patient's virtual chart for Integrative Physical Medicine, Interventional Associates and Central Florida Imaging. Greeting and scheduling patients, setting up charts, exams, referrals for the doctor. Data Entry to track flow of patients and their progression during treatment, following their appointments with our sister companies, being Central Florida Imaging and Interventional Associates. Uploading all files to each patient's virtual chart for Integrative Physical Medicine, Interventional Associates and Central Florida Imaging.



Florida Blue

• United States
• Insurance
• 700 & Above Employee

• Customer Service Advocate

  • Sep 2016 - Nov 2017

  ● Handle all inquiries related to Medicare Advantage and Medicare Supplement Plans. ● Answer detailed product, claims and plan benefit questions. ● Resolve questions and issues to help customers utilize products, tools, services, and directly contribute to customer satisfaction and retention across multiple systems. ● Handle all inquiries related to Medicare Advantage and Medicare Supplement Plans. ● Answer detailed product, claims and plan benefit questions. ● Resolve questions and issues to help customers utilize products, tools, services, and directly contribute to customer satisfaction and retention across multiple systems.



Enterprise Rent-A-Car

• Lake Mary, Florida

• Customer Service Representative

  • Apr 2015 - Sep 2016

  ● High level of analytical and deductive reasoning skills to assess situations to get the best outcome for customers. ● Assist other CSRs with their calls when needed. ● Exceptional knowledge and understanding of all Business Metrics and Policies that Enterprise Car Rentals set for Super-number. ● Consistently exceeded all Business Metrics minimums that placed me at the top of my Team for most of the months I was employed. ● High level of analytical and deductive reasoning skills to assess situations to get the best outcome for customers. ● Assist other CSRs with their calls when needed. ● Exceptional knowledge and understanding of all Business Metrics and Policies that Enterprise Car Rentals set for Super-number. ● Consistently exceeded all Business Metrics minimums that placed me at the top of my Team for most of the months I was employed.



Premier Property Management

• Lake Mary, Florida

• Administrative Assistant

  • May 2013 - Apr 2015

  ● Organize and accurately maintain filing system of confidential information and Work Order system to ensure timely response in this Property Management firm for HomeOwner Associations. ● Organize and accurately maintain filing system of confidential information and Work Order system to ensure timely response in this Property Management firm for HomeOwner Associations.



Sanford Airport Authority

• Sanford, Florida

• 911 Dispatcher

  • Apr 2007 - Nov 2011

  ● Multitask multiple calls and dispatching efficiently. ● Extensive knowledge in the different systems used to assist in writing S.O.P.’s. ● Strong technical skills to operate computers, radio systems, telephones, and other communication equipment. ● Respond to emergency and non-emergency calls from the public, dispatchers, and law enforcement agencies in a professional, organized and controlled manner. ● Multitask multiple calls and dispatching efficiently. ● Extensive knowledge in the different systems used to assist in writing S.O.P.’s. ● Strong technical skills to operate computers, radio systems, telephones, and other communication equipment. ● Respond to emergency and non-emergency calls from the public, dispatchers, and law enforcement agencies in a professional, organized and controlled manner.