Experience

Backyard Products

• United States
• Manufacturing
• 100 - 200 Employee

• Customer Service Representative Call Center

  • Oct 2017 - Present

  •Answer incoming customer phone calls and take appropriate action for each call • Maintain customer satisfaction ratings based on explicit criteria set forth by the company • Attend mandatory training sessions to stay updated on product or company policy changes • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input • Input data into the company computer platform to keep each customer record updated Reason for leaving: Went through temp agency and mission is ending December 1st, 2017



Sid Savage

• Taylor, MI

• Customer Service Representative

  • May 2017 - Jul 2017

  • Answer incoming customer phone calls and take appropriate action for each call • Maintain customer satisfaction ratings based on explicit criteria set forth by the company • Attend mandatory training sessions to stay updated on product or company policy changes • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input • Input data into the company computer platform to keep each customer record updated Reason for leaving: Was through temp agency, job ended due to lack of work at company



Royal Oak Ford

• Royal Oak, MI

• Service Cashier

  • Sep 2016 - May 2017

  • Completing invoices • Proficient in all Microsoft Applications • Bookkeeping • Filing • Assisting customer questions and concerns • Completing Credit Card applications • Proficient with CDK and ADP • Answering calls in the order they came in • Transferring calls to correct department • Cleaning and organizing office • Filing invoices • Inputting data and prices • Contacting Customers for updates and/or completion of work on vehicles • Completing invoices • Proficient in all Microsoft Applications • Bookkeeping • Filing • Assisting customer questions and concerns • Completing Credit Card applications • Proficient with CDK and ADP • Answering calls in the order they came in • Transferring calls to correct department • Cleaning and organizing office • Filing invoices • Inputting data and prices • Contacting Customers for updates and/or completion of work on vehicles



M50 Truck & Auto

• Dundee, MI

• Service Writer/Advisor

  • Oct 2015 - Feb 2016

  • Answering calls in the order they came in • Transferring calls to correct department • Cleaning and organizing office • Filing invoices • Inputting data and prices • Contacting Customers for updates and/or completion of work on vehicles • Website design, directory vendor setup Skills Used • Automotive knowledge • Mathematical Skills • Negotiating Skills • Secretarial skills including but not limited to: 65+ words per minute, Spread Sheets, Accounting, Microsoft • Finding small overlooked mistakes and correcting • Observation and extreme attention to detail Reason for leaving: Laid off/Company had lack of work



Nature's Creek Zoo

• Monroe, MI

• Zookeeper

  • Jan 2010 - Dec 2015

  • Stocking • Administering medication • Rescues • Nursing young • Caring for injured animals • Educating the public • Rehabilitation • Grooming • Enrichment • Experience with exotic and agricultural animals • Stocking • Administering medication • Rescues • Nursing young • Caring for injured animals • Educating the public • Rehabilitation • Grooming • Enrichment • Experience with exotic and agricultural animals



Travel Centers Of America

• Monroe, MI

• Truck Service Advisor

  • Jul 2015 - Oct 2015

  •Janitorial Cleaning •Writing work orders •Paying out work orders •Assisting Mechanics and Professional Drivers in finding the correct service and parts they need •Customer Service •Coordinating Trucks in correct bays •Completing and Filing paperwork correctly •Warranties Skills Used: •Concentration •Patience •Organization •Punctual •Janitorial Cleaning •Writing work orders •Paying out work orders •Assisting Mechanics and Professional Drivers in finding the correct service and parts they need •Customer Service •Coordinating Trucks in correct bays •Completing and Filing paperwork correctly •Warranties Skills Used: •Concentration •Patience •Organization •Punctual



Deb Shops, Inc.

• Monroe, MI

• Sales Associate

  • Nov 2014 - Jan 2015

  • Cashier • Customer Service • Stocking Reason for leaving: Company Closed • Cashier • Customer Service • Stocking Reason for leaving: Company Closed