Experience

Flag Star Football

• Spectator Sports
• 1 - 100 Employee

• Director of Operations

  • Aug 2016 - Present

  Washington D.C. Metro Area



Anytime Fitness

• United States
• Health, Wellness & Fitness
• 700 & Above Employee

• General Manager

  • Aug 2014 - Aug 2016

  -Oversees general club operations- establishes operating expenses and budgets, tracks and grows membership base, handles and resolves all customer service issues, and oversees member retention efforts -Develops and implements marketing strategies through various advertising outlets -Develops, implements, and drives sales goals for the club as a whole -Maintains and updates social media outlets and club website -Manages and supervises condition of the club, schedules cleaning… Show more -Oversees general club operations- establishes operating expenses and budgets, tracks and grows membership base, handles and resolves all customer service issues, and oversees member retention efforts -Develops and implements marketing strategies through various advertising outlets -Develops, implements, and drives sales goals for the club as a whole -Maintains and updates social media outlets and club website -Manages and supervises condition of the club, schedules cleaning services and equipment maintenance -Orders and maintains/tracks all supplies, merchandise, and inventory for various profit centers -Assists in all financial reporting/tracking for the club, as well as cash management and reconciliation -Manages and submits bi-weekly payroll for all club staff -Oversees Group Fitness programming- scheduling and staffing group fitness classes -Supervises staff and maintains employee policies, procedures, and schedules -Awarded “Club Purple” status in first year of operation- ranked in top 20% for club performance of all Anytime Fitness clubs worldwide (3,184 total locations at time of award) -Orders and maintains/tracks all supplies, merchandise, and inventory for various profit centers -Assists in all financial reporting/tracking for the club, as well as cash management and reconciliation -Supervises staff and maintains employee policies, procedures, and schedules Show less



Healthplex Sports Club

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Membership Sales Consultant

  • Aug 2013 - Aug 2014

  Springfield, PA  Ascertains the desires, wants and needs of prospective members  Provides information and guidance to prospective members in regards to club facilities and programs that will help them to meet their individual fitness needs  Solicits prospective members both inside and outside of the club through guest passes, referrals, and other prospecting techniques  Assists in keeping members and guests motivated throughout their club experience  Evaluates sales strategies and sales… Show more  Ascertains the desires, wants and needs of prospective members  Provides information and guidance to prospective members in regards to club facilities and programs that will help them to meet their individual fitness needs  Solicits prospective members both inside and outside of the club through guest passes, referrals, and other prospecting techniques  Assists in keeping members and guests motivated throughout their club experience  Evaluates sales strategies and sales presentations to identify improvement areas  Meets weekly, monthly, and quarterly sales goals Show less



Legends Football League

• United States
• Spectator Sports

• Game Operations Coordinator

  • May 2013 - Aug 2013

  • Acts as liaison between LFL and building management to provide ultimate game day experience • Oversees delivery, setup, and tear down of turf, lighting, signage, and all other game day equipment • Coordinates and books anthem singers, PA announcers, DJs, and production assistants • Coordinates and facilitates halftime entertainment • Assists with the creation of the game day scripts • Arranges and facilitates post-game player meet and greet



LA Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Operations Manager

  • Mar 2013 - Jul 2013

  • Provides exceptional customer service to members, guests, and prospective members • Hires/fires, trains, supervises, and creates schedules for all fitness and janitorial staff • Manages payroll and janitorial supply budgets • Resolves all membership issues • Attends to all facility needs: completes work orders, schedules equipment maintenance, calls and schedules vendor appointments • Updates past due membership accounts • Handles weekly cash deposits

• Operations Manager

  • Apr 2012 - Nov 2012

  Springfield, Pennsylvania • Provides champion customer service, dependability, and adherence to club policies and procedures • Continually inspects facility and manages staff inspecting the facility • Handles accounting and billing issues • Oversees front desk staff, housekeeping staff, laundry staff, and fitness staff • Provides club leadership • Responds to all members’ verbal complaints/suggestions/comments • Performs opening/closing procedures of the club • Sells personal training packages, swim… Show more • Provides champion customer service, dependability, and adherence to club policies and procedures • Continually inspects facility and manages staff inspecting the facility • Handles accounting and billing issues • Oversees front desk staff, housekeeping staff, laundry staff, and fitness staff • Provides club leadership • Responds to all members’ verbal complaints/suggestions/comments • Performs opening/closing procedures of the club • Sells personal training packages, swim lessons, tennis lessons, and pro shop items to members Show less



University of Pennsylvania Department of Recreation

• Operations Supervisor

  • Sep 2011 - Apr 2012

  Philadelphia, PA • Serves as point of contact for facility needs for the University of Pennsylvania’s fitness and recreation facilities including Pottruck Health and Fitness Center, Fox Fitness Center, Hutchinson Gymnasium, Ringe Squash Courts, Penn Park, and The Palestra • Enforces all policies and procedures related to facility access, usage, rules and regulations • Ensures a safe and effective facility environment • Manages and assigns duties to staff members during shift



Town Sports International

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Front Desk Attendant- Washington Sports Club

  • Sep 2010 - Sep 2011

  • Provided ultimate customer service experience to club members • Performed administrative duties such as answering phone calls, scheduling appointments, relaying messages, answering members’ questions • Provided facility and program information to patrons • Handled monetary transactions



Real Maryland FC

• Event Coordinator

  • Mar 2011 - Aug 2011

  • Facilitated and coordinated game day initiatives and halftime events • Wrote PA script for game day • Served as liaison for game day events • Responsible for booking anthem performers and halftime entertainment • Created and coordinated sponsorship and promotions for theme days • Facilitated various outreach initiatives to get the community involved with the club and growth of fan base • Coordinated sales and distribution of merchandise • Generated sponsorship and… Show more • Facilitated and coordinated game day initiatives and halftime events • Wrote PA script for game day • Served as liaison for game day events • Responsible for booking anthem performers and halftime entertainment • Created and coordinated sponsorship and promotions for theme days • Facilitated various outreach initiatives to get the community involved with the club and growth of fan base • Coordinated sales and distribution of merchandise • Generated sponsorship and facilitates sponsorship activation Show less



Washington Wizards

• United States
• Spectator Sports
• 1 - 100 Employee

• Game Operations Intern

  • Sep 2010 - Dec 2010

  -Initiated marketing strategies for various Game Operations initiatives such as Wizards Girls Auditions, Mayhem Auditions, Game Night Packages & Themes -Executed game presentation initiatives; prepared all game day props, equipment, etc. for in-game contests and activities -Assisted in coordination of on-court promotions -Assisted mascots, Wizard Girls, and in-game hosts with in-game contests and activities -Coordinated travel and logistics for anthem and halftime acts -Helped… Show more -Initiated marketing strategies for various Game Operations initiatives such as Wizards Girls Auditions, Mayhem Auditions, Game Night Packages & Themes -Executed game presentation initiatives; prepared all game day props, equipment, etc. for in-game contests and activities -Assisted in coordination of on-court promotions -Assisted mascots, Wizard Girls, and in-game hosts with in-game contests and activities -Coordinated travel and logistics for anthem and halftime acts -Helped with all giveaway distribution and concourse tabling -Provided assistance to all game night guests in getting them around the arena -Managed volunteer groups to help with distribution of giveaways Show less



Philadelphia 76ers

• United States
• Spectator Sports
• 200 - 300 Employee

• Marketing & Live Events/Game Crew Intern

  • May 2009 - Apr 2010

  Marketing & Live Events/Game Crew Intern •Conducted market research in order to promote upcoming events •Completed marketing plans for Sixers Dancer Auditions, The Show, and Sixers Beach Bash •Grass roots marketing: sent promotional information to businesses in the targeted markets to publicize events •Assisted in events hosted by the 76ers and the Wachovia Center •Organized and facilitated all pre-game and in-game entertainment and contests Summer Hoops Tour 2009… Show more Marketing & Live Events/Game Crew Intern •Conducted market research in order to promote upcoming events •Completed marketing plans for Sixers Dancer Auditions, The Show, and Sixers Beach Bash •Grass roots marketing: sent promotional information to businesses in the targeted markets to publicize events •Assisted in events hosted by the 76ers and the Wachovia Center •Organized and facilitated all pre-game and in-game entertainment and contests Summer Hoops Tour 2009 Coach •Led and assisted children in various basketball drills •Organized activities in different drill stations •Participated in various basketball activities to provide ultimate entertainment for the children Show less



Reading Phillies Baseball Club

• Associate Intern

  • May 2008 - Aug 2008

  •Grass roots marketing: posted and handed out flyers detailing upcoming promotional giveaways •Conducted direct sales calls •Customer Service: answered fans’ questions and solved problems during games •Experience in retail and merchandise sales •Experience in ticketing operations and sales