Experience

Optum

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Business Operations Supervisor

  • Aug 2021 - Present



Intermountain Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Practice Manager II

  • Oct 2018 - Aug 2021

  • Responsible for managing and coordinating the daily operations of the clinic’s support staff in addition to monitoring operational metrics• Responsible for the management of clinic vaccines and medication administration • Serves as a clinic liaison and first line contact with patients, staff and providers• Manages efficient patient flow, operational functions, and clinic finances by generating and maintaining a variety of statistical reports• Manages, oversees and coordinates daily staff assignments and operations to include hiring, terminating, disciplinary actions, performance evaluations and training• Investigates and respond to all patient concerns and inquiries in a timely manner and ensure proper procedures are followed by staff to provide excellent service to patients and clients

• Health Coach

  • Dec 2017 - Oct 2018

  • Led team in driving excellent patient experience strategies• Contributed to and supports the corporation’s quality initiatives by planning, communicating, and encouraging team and individual contributions toward the corporation’s quality improvement efforts • Provided self-management support to patient • Helped patients with their preventative, chronic and acute care needs • Helped patients understand their chronic conditions and how they can manage them• Assisted with coordination of care (medication management, overcoming barriers to follow up appointments, knowing how to recognize and respond to worsening signs and symptoms) • Captured relevant information about the patient’s health and healthcare experience • Collaborated with other team members to facilitate group events and classes for patients• Coached patients using an action-planning model based on motivational interviewing techniques



Harbor-UCLA Department of Internal Medicine

• Intermediate Coordinator Clerk

  • Jun 2016 - Dec 2017

  • As team lead, supervised departmental workflow and coordination of staff members• Managed the scheduling, admission, and discharge processes for cardiology and outpatient procedural admissions• Team lead in ensuring operational objectives in department were met• Verified patient insurance, coordinated with clinical staff patient services and prepared patient charts, referrals and patient authorizations• Coordinated, created, and monitored physician and nurse schedules• Ensured physicians were in compliance with time and attendance requirements • Compiled and processed medication administration audit• Prepared patient charts, referrals and patient authorizations• Monitored Cardiology Procedural Reports to strategize for improvement of care practices• Lead employee unit council meetings as well as created and circulated agenda and minutes



County of Los Angeles Department of Public Works

• United States
• Civil Engineering
• 700 & Above Employee

• Accounts Payable Student Professional Worker I

  • Jun 2015 - Jun 2016

  (Accounts Payable Division)• Processed Contract Payments and Warrants• Compiled spreadsheets for Purchase Orders and Accounts• Delivered and retrieves documents and warrants from Department Auditor-Controller• Processed Utility Payments and Invoices

• Fleet Management Student Worker

  • Mar 2013 - Jun 2015

  • Overseen and observe the operations of the Motor Pool Dispatch Center• Assisted with Accounts Payable Capital Project • Overseen operations of Home Assigned Vehicle Authorization and How Am I Driving? systems • Processed Utility Payments and Grants



COPE Health Solutions

• United States
• Business Consulting and Services
• 200 - 300 Employee

• COPE Health Solutions Clinical Care Extender- Health Scholar

  • Nov 2015 - Apr 2016

  • Assisted in basic patient-care tasks such as bathing, changing, transport, and feeding patients • Rotated through various Hospital departments including inpatient Telemetry unit and Labor and Delivery suite• Recorded and reported patient vital signs• Supported nurses, physicians, and allied health professionals to provide patient care • Assisted in basic patient-care tasks such as bathing, changing, transport, and feeding patients • Rotated through various Hospital departments including inpatient Telemetry unit and Labor and Delivery suite• Recorded and reported patient vital signs• Supported nurses, physicians, and allied health professionals to provide patient care



County of Los Angeles Department of Public Health

• Government Administration
• 1 - 100 Employee

• Admin Services Intern, Office of Chief Deputy Director of Public Health

  • Feb 2015 - Apr 2015

  • Created system for managing Building Space Requests • Oversee current plan for Emergency Preparedness and Logistics process• Assisted implementation of Vehicle Check-out Program to improve process for management of pool vehicles• Assisted Grant Fund Development Unit by creating processes for new unit and developing criteria for grant search website • Created system for managing Building Space Requests • Oversee current plan for Emergency Preparedness and Logistics process• Assisted implementation of Vehicle Check-out Program to improve process for management of pool vehicles• Assisted Grant Fund Development Unit by creating processes for new unit and developing criteria for grant search website