Program Manager, Community Supports

• May 2022 - Present

Senior, Community Relations Specialist

• Aug 2021 - May 2022

Community Relations Specialist

• Jan 2020 - Jul 2021

Provider Services Represenative

• Jun 2018 - Jan 2020

Community Outreach Coordinator

• Apr 2017 - Jun 2018

• Maintain an accurate record of the Marketing and Communications Budget including reconciliation. • Created and maintain a monthly sponsorship and donation summary, reviewed by CEO. • Receive, review and process sponsorship request from community based organizations. • Established an outreach program policy and procedure guide, which includes team recruiting criteria’s, training and an on-site management process. • Cultivate and maintain relationships with 50+ community-based… Show more • Maintain an accurate record of the Marketing and Communications Budget including reconciliation. • Created and maintain a monthly sponsorship and donation summary, reviewed by CEO. • Receive, review and process sponsorship request from community based organizations. • Established an outreach program policy and procedure guide, which includes team recruiting criteria’s, training and an on-site management process. • Cultivate and maintain relationships with 50+ community-based organizations throughout San Luis Obispo and Santa Barbara Counties by hosting and attending regular meetings to discuss issues and share information. • Evaluate the effectiveness of outreach programs by tracking attendance and collecting data from event evaluations. • Attend 50+ community events yearly representing CenCal Health throughout Santa Barbara and San Luis Obispo Counties, which align with CenCal Health’s mission and vision focusing on social issues impacting Children, Behavioral Health, Latino population, Homelessness and Seniors. • Manage member engagement events and health fairs that CenCal Health hosts for 100 – 500 members. • Produce executive summaries for CenCal Health’s executive team for assigned special projects. Example are new health plan products and social impact bond development. • Write E-News letters to our 180,000 members bi-monthly. • Create content for social media and maintain CenCal Health’s social media presence through Facebook, LinkedIn and Instagram. • Present at community based organizations and government based organization meetings. • Update CenCal Health’s internal and external website’s calendar events • Schedule business trips, process expense reports and pre-pare meetings for managers and director of the Communication and Marketing Team • Process external letters of support for approval from the executive suite.

Referral Coordinator

• Nov 2015 - Apr 2017

• Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists. • Track and enter all referral requests in the Referral Tracking System or EMR on a daily basis. • Coordinate with the HIM staff to track the status of all provider reports on patients referred to hospitals, outside clinics and Specialty Providers and follow up for reports/records not received on referred patients. • Maintain an accurate records of external referral patient’s… Show more • Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists. • Track and enter all referral requests in the Referral Tracking System or EMR on a daily basis. • Coordinate with the HIM staff to track the status of all provider reports on patients referred to hospitals, outside clinics and Specialty Providers and follow up for reports/records not received on referred patients. • Maintain an accurate records of external referral patient’s appointments that are kept, failed, and current status in the Referral Tracking System or EMR; Monitor Referral Tracking System or EMR for outstanding, provider reports that are (30 days or more old), and follow-up with the appropriate provider. • Produce an accurate bi-weekly report of all clients designated as needing, (Intensive Tracking), which documents efforts, results, and status of each patient. • Fax referral form to providers that do not require any records to be sent. For primary Patient visits, Fax referral form and print requested records that are obtained from Pace and/or Epic, including all printed documents will be attached to the referral form • Answer, respond and document phone calls, request and questions from patients in a timely manner. Calls must be accurately managed or redirect as appropriate. • Verify insurance information for referral purposes and process insurance information for referral patients. Show less • Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists. • Track and enter all referral requests in the Referral Tracking System or EMR on a daily basis. • Coordinate with the HIM staff to track the status of all provider reports on patients referred to hospitals, outside clinics and Specialty Providers and follow up for reports/records not received on referred patients. • Maintain an accurate records of external referral patient’s… Show more • Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists. • Track and enter all referral requests in the Referral Tracking System or EMR on a daily basis. • Coordinate with the HIM staff to track the status of all provider reports on patients referred to hospitals, outside clinics and Specialty Providers and follow up for reports/records not received on referred patients. • Maintain an accurate records of external referral patient’s appointments that are kept, failed, and current status in the Referral Tracking System or EMR; Monitor Referral Tracking System or EMR for outstanding, provider reports that are (30 days or more old), and follow-up with the appropriate provider. • Produce an accurate bi-weekly report of all clients designated as needing, (Intensive Tracking), which documents efforts, results, and status of each patient. • Fax referral form to providers that do not require any records to be sent. For primary Patient visits, Fax referral form and print requested records that are obtained from Pace and/or Epic, including all printed documents will be attached to the referral form • Answer, respond and document phone calls, request and questions from patients in a timely manner. Calls must be accurately managed or redirect as appropriate. • Verify insurance information for referral purposes and process insurance information for referral patients. Show less

Medical Assistant

• Jun 2014 - Nov 2015

● Assist with surgical procedures and prepare pathology specimen for pick up. ● Review pathology result with patient as directed by practitioners. ● Manage and explain iPLEDGE protocols for isotretinoin patients. ● Escort patients, assist the dermatologist during examination and procedures, take medical history, and obtain vitals. ● Responsible for explaining appropriate pre-op and post-op care for all medical, surgical, cosmetic, and laser procedures. ● Responsible for… Show more ● Assist with surgical procedures and prepare pathology specimen for pick up. ● Review pathology result with patient as directed by practitioners. ● Manage and explain iPLEDGE protocols for isotretinoin patients. ● Escort patients, assist the dermatologist during examination and procedures, take medical history, and obtain vitals. ● Responsible for explaining appropriate pre-op and post-op care for all medical, surgical, cosmetic, and laser procedures. ● Responsible for explaining medications and their medication schedules as prescribed by providers. ● Assist providers entering information in patient’s chart during and after each visit using an EMR software system ● Perform various paper duties including patient referrals, call backs and patient phone triage, prescription refills and prior authorizations. ● Manage and stock office and medical supplies including keeping pharmaceutical samples in stock. ● Assisting in the training of students and new employees. ● Manage Prior Authorizations for all medications including biologics; Enbrel, Humira and Stelara Show less ● Assist with surgical procedures and prepare pathology specimen for pick up. ● Review pathology result with patient as directed by practitioners. ● Manage and explain iPLEDGE protocols for isotretinoin patients. ● Escort patients, assist the dermatologist during examination and procedures, take medical history, and obtain vitals. ● Responsible for explaining appropriate pre-op and post-op care for all medical, surgical, cosmetic, and laser procedures. ● Responsible for… Show more ● Assist with surgical procedures and prepare pathology specimen for pick up. ● Review pathology result with patient as directed by practitioners. ● Manage and explain iPLEDGE protocols for isotretinoin patients. ● Escort patients, assist the dermatologist during examination and procedures, take medical history, and obtain vitals. ● Responsible for explaining appropriate pre-op and post-op care for all medical, surgical, cosmetic, and laser procedures. ● Responsible for explaining medications and their medication schedules as prescribed by providers. ● Assist providers entering information in patient’s chart during and after each visit using an EMR software system ● Perform various paper duties including patient referrals, call backs and patient phone triage, prescription refills and prior authorizations. ● Manage and stock office and medical supplies including keeping pharmaceutical samples in stock. ● Assisting in the training of students and new employees. ● Manage Prior Authorizations for all medications including biologics; Enbrel, Humira and Stelara Show less

Medical Assistant

• Oct 2013 - Jun 2014

● Responsible for administrative functions of the office, answer phones, triage patients, scanned records, fax, copy, and file. ● Documented medications, vital signs, and medical histories in the electronic medical records system. ● Renewed prescriptions for patients. ● Scheduled MRI’s, Cat Scans and other tests with hospitals for patient testing. ● Restocked exam rooms. ● Assisted doctor with procedures as needed. ● Responsible for administrative functions of the office, answer phones, triage patients, scanned records, fax, copy, and file. ● Documented medications, vital signs, and medical histories in the electronic medical records system. ● Renewed prescriptions for patients. ● Scheduled MRI’s, Cat Scans and other tests with hospitals for patient testing. ● Restocked exam rooms. ● Assisted doctor with procedures as needed.