Experience

Patelco Credit Union

• United States
• Banking
• 700 & Above Employee

• Fraud Analyst

  • Mar 2014 - Present



Citi

• United States
• Financial Services
• 700 & Above Employee

• Risk Operations Analyst III

  • Jun 2011 - Sep 2013

  Investigate, identify and monitor ATM/Debit card transactions, balance transfers, payments and changes made to account profile to prevent account take over, victim and suspect fraud. Call customers to verify suspicious activity/ transactions. Investigate, identify and monitor ATM/Debit card transactions, balance transfers, payments and changes made to account profile to prevent account take over, victim and suspect fraud. Call customers to verify suspicious activity/ transactions.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Fraud analyst III

  • Nov 2004 - Jun 2010

  Review a variety of reports for suspect deposit and debit card usage. Determine risk and take action varying from placing holds to scheduling accounts for closure. Review daily ATM and over the counter deposits for counterfeit checks, kiting or money laundering. Process charge-off recoveries and standard account maintenance. Reviewing credit card applications for fraudulent or manipulated information. Use of credit bureaus and metro-nets to locate fraud rings and bad address locations. Contact customers and merchants to verify transactions. Identify and address potential risk through root cause and fraud trend analysis.