Experience

Harnett Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Administrative Assistant

  • Nov 2017 - Present

  Dunn, North Carolina, United States Medical Imaging Department Assistant



Nationwide

• Insurance
• 700 & Above Employee

• Insurance Agent

  • Mar 2015 - Nov 2017

  Erwin, NC Became Insurance agent for Property and Casualty 07/23/2015.



Harnett Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Scheduler

  • Jan 2013 - Feb 2015

  Dunn, NC 28334 Responsible for scheduling Outpatient Hospital procedures; Verifying Medicare Medical Necessity; Verifying Insurance benefits and validating prior authorizations for procedures Obtains correct physician orders to schedule procedures by CPT codes and validates diagnosis by using ICD-9 codes.

• Medical Imaging Department Assistant

  • Feb 2010 - Jan 2013

  Dunn, NC 28334 Provides a wide variety of clerical, administrative, and communications duties in support of the Medical Imaging department. Answers telephone, answers inquiries, directs callers, and takes messages. Locates information and enters data into online system. Gathers information, documents, charts, supplies, or other necessary materials. Greets guests, answers questions, and gives directions. Collects and distributes incoming and outgoing mail. Makes new and updates existing patient… Show more Provides a wide variety of clerical, administrative, and communications duties in support of the Medical Imaging department. Answers telephone, answers inquiries, directs callers, and takes messages. Locates information and enters data into online system. Gathers information, documents, charts, supplies, or other necessary materials. Greets guests, answers questions, and gives directions. Collects and distributes incoming and outgoing mail. Makes new and updates existing patient charts; ensures that charts have necessary forms for documentation, such as patient labels, progress notes, and physician order sheets. Coordinates transfer of charts to and from Health Information Management. Maintains log books. Calls physicians' offices for information. Maintains an adequate supply level of forms, supplies, flow sheets, and admission charts. Performs complex duties using computers, such as creating specialized reports and spreadsheets. May coordinate scheduling of patients or procedures. May coordinate work or projects in functional area.



WakeMed

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Case Management Representative

  • Jun 2008 - Jan 2010

  Raleigh-Durham, North Carolina Area Ensures that Medicare Important Message notices are completed on all Medicare inpatients at the facility within 48 hours of admission and to issue 2nd notice regarding the patient’s discharge rights to these patients within 48 hours prior to discharge. Completes missing registration information on inpatients admitted to the facility in a timely manner and ensuring general consents for treatment are signed by the patient or their representative.



Harnett Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Registration / Communication Manager

  • Nov 2006 - Jan 2008

  Dunn, NC 28334 Responsible for all aspects of registration functions directly related to Patient Care Services. Ensures that all necessary reports related to registration quality, such as closing unused account numbers, identifying accounts remaining in pre-registration status, and monitoring compliance with Medicare Secondary Payer regulatory requirements, are prepared and processed. Directs the implementation and interpretation of Betsy Johnson Regional Hospital’s policies as they relate to… Show more Responsible for all aspects of registration functions directly related to Patient Care Services. Ensures that all necessary reports related to registration quality, such as closing unused account numbers, identifying accounts remaining in pre-registration status, and monitoring compliance with Medicare Secondary Payer regulatory requirements, are prepared and processed. Directs the implementation and interpretation of Betsy Johnson Regional Hospital’s policies as they relate to registration for use in the hospital. Manages all operational activities of the Communications Department, ensuring that essential functions of the switchboard operator are carried out within the Betsy Johnson Regional Hospital standards. Accountable for customer service and patient and employee satisfaction in areas of responsibility. Serves as a contact person for other hospital personnel for registration and communications activities and processes. Handles interviewing, hiring, salary change recommendations, and disciplinary processes to include termination of staff if necessary. Primarily responsible for the training of staff and monitoring of staff performance. Evaluates the efficiency and quality of the staff in their various functions. Participates in the budget planning and budget management process and is actively involved in cost containment strategies. Works under the direct supervision of the Director of Financial Services.

• Registration / Communication Supervisor

  • Dec 2003 - Nov 2006

  Dunn, NC 28334 Interview potential applicants Recommend employment offer to selected candidate provide initial and on going training Monitor performance of registrars and switchboard operators Prepare annual performance evaluations Administer appropriate disciplinary measures, including counseling, warning, and termination as needed. Attends committee meetings as assigned or requested to represent the Registration/Communications department Works with other hospital departments to… Show more Interview potential applicants Recommend employment offer to selected candidate provide initial and on going training Monitor performance of registrars and switchboard operators Prepare annual performance evaluations Administer appropriate disciplinary measures, including counseling, warning, and termination as needed. Attends committee meetings as assigned or requested to represent the Registration/Communications department Works with other hospital departments to correct or resolve problems resulting from incorrect or inadequate information at the point of registration Provides education to physicians and their offices on accessing services at Betsy Johnson Regional Hospital as requested Promotes top quality customer service from the patient’s point of view Provide coaching and supervisory intervention with case-specific problems Develop and/or update policy and procedure manuals specific to the departmental tasks as references for staff Develop and post schedule of assigned shifts to meet pre-established staffing requirements Serve as back-up to staff as necessary and work regularly scheduled shifts Monitor absences and tardiness with appropriate counseling and disciplinary actions Actively participates in preparation of annual budget and monthly monitoring of variance Process and submit time records bi-weekly

• Registrar

  • Feb 1999 - Dec 2003

  Dunn, NC 28334 Obtain patient demographics, insurance, and limited medical information Printed registration face sheets and labels Distributed registration face sheets and labels per hospital policy Copied patient information cards for Patient Accounts Collected and issued receipts for payments on patient accounts Provided back up to Switchboard Operator during breaks Performed communication functions for the hospital in the event of a disaster. Other duties as assigned or required.



Manuel E Lopez, MD PC

• Office Manager/Front Desk Clerk

  • Apr 1994 - Feb 1999

  Dunn, NC 28334 Checked patients in and out Made appointments and referrals Collected patient payments and posted to accounts Coded chart for billing Filed insurance claims & posted insurance payments Made daily deposits to the bank for the office.