Experience

Zivra, LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Support Specialist

  • Jan 2020 - Present

  - Creates graphics, documents procedure, and organizes notes to develop and enhance training material - Familiar with DevOps, Linux, Jenkins, Github, Bitbucket, AWS, and a variety of other DevOps tools - Investigates and manipulates source code where needed - Tirelessly researches many topics as needed - Tirelessly researches many topics as needed and documents all known or newly discovered solutions - Creates graphics, documents procedure, and organizes notes to develop and enhance training material - Familiar with DevOps, Linux, Jenkins, Github, Bitbucket, AWS, and a variety of other DevOps tools - Investigates and manipulates source code where needed - Tirelessly researches many topics as needed - Tirelessly researches many topics as needed and documents all known or newly discovered solutions



A Couple of Wargamers

• Founder, Author, Artist

  • Jan 2022 - Present

  - Builds and maintains company website using Wordpress, HTML, and CSS - Manages social media accounts to advertise and grow website traffic - Designs and creates graphics to enhance webpages - Experienced in using Photoshop and Krita to clean, manipulate, and finish art - Experienced with dpi and resolution needs as it relates to webpage display and physical prints - An eye for detail and enjoys meticulous work - Builds and maintains company website using Wordpress, HTML, and CSS - Manages social media accounts to advertise and grow website traffic - Designs and creates graphics to enhance webpages - Experienced in using Photoshop and Krita to clean, manipulate, and finish art - Experienced with dpi and resolution needs as it relates to webpage display and physical prints - An eye for detail and enjoys meticulous work



Orland Park Orthopedics

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Accounts Receivable Specialist

  • May 2018 - Jan 2020

  - Knowledgeable in ICD-9 and ICD-10 as it relates to CPT and HCPCS coding - Provided support in Medical billing procedures - Meticulously tracked and resolved bills not paid in full through the appeals process - Prepared and attached all required documentation to reduce incidence of denials - Researched and resolved denial of charges - Knowledgeable in ICD-9 and ICD-10 as it relates to CPT and HCPCS coding - Provided support in Medical billing procedures - Meticulously tracked and resolved bills not paid in full through the appeals process - Prepared and attached all required documentation to reduce incidence of denials - Researched and resolved denial of charges



Akyzen, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Service Desk

  • Nov 2015 - May 2018

  - Performed administrative tasks in the Active Directory and Microsoft Exchange servers - Performed troubleshooting of hardware, software, and internet issues remotely and in person - Documented the troubleshooting process and recorded solutions using a ticketing system - Restored computers and prepared new ones for use in the work environment - Educated users in the use of software and created tutorials for their reference - Performed PC repairs and virus removals using ESET - Set up Dell PCs, laptops, and tablets for Windows 7 and Windows 10 - Utilized RDP or Dameware Remote Support to assist online users - Created educational resources relating to software configuration management - Provided image editing and web design services - Experienced in operating Windows and Linux systems using the command line/terminal interface - Assisted in DevOps operations utilizing Amazon Web Services Show less



Advance Auto Parts

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jul 2012 - Dec 2015

  - Participated in store setup for preparation of opening day - Responded to commercial phone calls in addition to retail calls - Demonstrated responsible store opening and closing procedures - Restocked shelves, maintained correct product placement and professional store appearance - Participated in store setup for preparation of opening day - Responded to commercial phone calls in addition to retail calls - Demonstrated responsible store opening and closing procedures - Restocked shelves, maintained correct product placement and professional store appearance



AutoZone

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Commercial Driver/Customer Service Representative

  • Apr 2011 - Mar 2012

  - Assisted in an out-of-district store inventory assessment - Participated in a sister store setup - Worked shifts for several stores in addition the the home location - Reliable driver, capable of maintaining a clean driving record - Familiar with planogram and store layout objectives - Assisted in an out-of-district store inventory assessment - Participated in a sister store setup - Worked shifts for several stores in addition the the home location - Reliable driver, capable of maintaining a clean driving record - Familiar with planogram and store layout objectives



Office Support Services

• United Kingdom
• Executive Offices

• Cashier/Receptionist

  • Feb 2009 - Jul 2009

  - Answered and directed all incoming calls for a multitude of businesses - Provided additional assistance for employer's secondary business in Real Estate - Distributed and handled incoming and outgoing mail - Scheduled conferences and meetings - Organized paperwork, wrote emails, and sent faxes for businesses utilizing Office Support Services - Answered and directed all incoming calls for a multitude of businesses - Provided additional assistance for employer's secondary business in Real Estate - Distributed and handled incoming and outgoing mail - Scheduled conferences and meetings - Organized paperwork, wrote emails, and sent faxes for businesses utilizing Office Support Services



Audi Of Tinley Park

• United States
• Retail

• Certified Head Cashier/Receptionist

  • Sep 2005 - Nov 2007

  - Ordered supplies and initiated maintenance of office equipment - Closed repair orders and organized paperwork using the filing system - Assisted in data entry of warranty information - Maintained a record of all new and used car inventory prices, and selling history - Managed cashier duties, and assisted in part time cashier responsibilities - Ordered supplies and initiated maintenance of office equipment - Closed repair orders and organized paperwork using the filing system - Assisted in data entry of warranty information - Maintained a record of all new and used car inventory prices, and selling history - Managed cashier duties, and assisted in part time cashier responsibilities



Jewel-Osco

• United States
• Retail
• 700 & Above Employee

• Service Clerk/Cashier

  • Sep 2004 - Sep 2005

  - Greeted customers and offered assistance - Supervised Service Clerks - Reorganized product displays - Dealt with customer complaints/resolving customer satisfaction issues - Processed a wide variety of payments - Accomplished large loads of work within a small amount of time - Greeted customers and offered assistance - Supervised Service Clerks - Reorganized product displays - Dealt with customer complaints/resolving customer satisfaction issues - Processed a wide variety of payments - Accomplished large loads of work within a small amount of time