Experience

Joinnus

• Peru
• Entertainment Providers
• 1 - 100 Employee

• UX/UI Designer

  • Nov 2022 - Present

  - Diseño para clientes marca blanca (varios). - Diseño y prototipado de la aplicación oficial de Alianza Lima. - Realización de gráficas para la app de Alianza Lima, junto con el diseño de las gráficas para la aplicación de Google Play & App Store. - Redacción de copies y mailing para los flujos y procesos de Alianza Lima (registro exitoso, registro pendiente, suscripciones, compra exitosa) - Rediseño de productos Joinnus (secciones en el dashboard para organizadores, aplicación control QR, Web del Boxoffice, etc.) - Implementación completa del sistema de diseño para los productos digitales de la marca Joinnus (desde cero). - Animaciones en Lottiefile. - Diseño de landings para eventos prime (personalizados) Show less



Beat

• Greece
• IT Services and IT Consulting
• 300 - 400 Employee

• • Mar 2022 - Nov 2022

  I’ve been invited to participate on the WhatsApp and Facebook channels redesign proyect, and based on my contributions, I was given me the opportunity to get deeper into the process, achieving a promotion to the UX & Content area and congratulations from the Stakeholders involved.The summary of my activities is as follows:- Stake in the user-centered redesign process for the WhatsApp and Facebook channels, through a chatbot that was configured in the Centribal tool.- Interviews with users and analysis of the obtained results.- Leadership in the organization of the architecture in Figma, coding of intents and creation of triggers for the integration of chatbots with Zendesk and subsequent upload to the platform.- Organization of the internal content of the area. Diagramming and creation of workflows.- Sprint planning using Jira.- Creation of content for internal communication channels and articles with information that was used by the CX Customer Center area to provide user support.- Creation and design of content for external channels (Beat Help Center and Help Menu of the application).- Review and correction of speeches and briefs for CRM campaigns. Show less

• • Sep 2018 - Feb 2022

  - Customer support through Zendesk.- Dynamic pricing setup and analisys.- Complaints books management.- Social media support.



Prosac

• Peru
• Retail Office Equipment
• 1 - 100 Employee

• Backoffice assistant

  • Dec 2017 - Aug 2018

  - Management of appointments and estimates. - Customer support for the quality area of some alimentary industry laboratories, - Databases and datasheets management. - Management of appointments and estimates. - Customer support for the quality area of some alimentary industry laboratories, - Databases and datasheets management.



Autónomo

• Lima, Perú

• Freelance Designer

  • Aug 2014 - Nov 2017

  - Web Design. - Graphic and publicity design. - Web Design. - Graphic and publicity design.



NOBUS SAC

• Lima, Perú

• Web Designer

  • Feb 2013 - Aug 2014

  - Administrable websites develpment. - Default templates customization with HTML and CSS. - Graphic design for publicity and corporative motives. - Administrable websites develpment. - Default templates customization with HTML and CSS. - Graphic design for publicity and corporative motives.



T&T Cecitel SAC

• Lima, Perú

• Assistant - Social media manager

  • Jan 2014 - Jul 2014

  - Supervision and sales training. - Registration of students. - Social media management. - Advertising and marketing. - Supervision and sales training. - Registration of students. - Social media management. - Advertising and marketing.



6cuarenta (Contact Blitz SAC)

• Lima, Perú

• Commercial assistant & Social media manager

  • Dec 2011 - Dec 2013

  - Client management, sales and business. - Databases, inventory and guidelines. - Web design and social media support. - Advertising and marketing. - Client management, sales and business. - Databases, inventory and guidelines. - Web design and social media support. - Advertising and marketing.



Apecco Asociación Peruana de Centros de Contacto

• Lima, Perú

• Administrative Assistant

  • Mar 2011 - Aug 2011

  - Organization of events. - Administrative responsible and invoicing. - Third party contracts. - Calendar management. - Organization of events. - Administrative responsible and invoicing. - Third party contracts. - Calendar management.