Experience

MergeIT

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2020 - Present

  • Review and authorize claims and other complex entitlement determinations for benefits• Adjudicated and authorized for payment claims for benefits and eligibility for all benefits administered by Social Security• Review and update cases for completion, accuracy, routing and resolution• Effectively manages multiple cases, following up with customers to ensure a timely and satisfactory resolution • Review and authorize claims and other complex entitlement determinations for benefits• Adjudicated and authorized for payment claims for benefits and eligibility for all benefits administered by Social Security• Review and update cases for completion, accuracy, routing and resolution• Effectively manages multiple cases, following up with customers to ensure a timely and satisfactory resolution



Old Navy

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • Nov 2019 - Apr 2020

  • Promoted sales by assisting customers and offering suggestions• Ability to communicate professionally in person and by phone• Provide prompt and courteous service to all customers• Delivered exceptional cashier service through excellent customer servicing, sales and transactional processing • Promoted sales by assisting customers and offering suggestions• Ability to communicate professionally in person and by phone• Provide prompt and courteous service to all customers• Delivered exceptional cashier service through excellent customer servicing, sales and transactional processing