Experience

All Souls Counseling Center

• United States
• Mental Health Care
• 1 - 100 Employee

• Business Office Manager

  • Oct 2019 - Present



SOLA School of Living Arts

• Program Director

  • Aug 2016 - Oct 2019

  • Provide innovative educational leadership and oversee the daily operations of a holistic Pre-K – 12th grade educational program including but not limited to: enrollment procedures; budget projections and financial reporting; payroll; hiring and management of staff and faculty; governance council and faculty meeting facilitation; long term and short term visioning and sustainability strategies; pedagogical foundations and decision making; human resources; mediation and family communications; meetings agendas and minutes



The Vesica Institute for Holistic Studies

• United States
• Alternative Medicine
• 1 - 100 Employee

• Office Manager

  • May 2015 - Aug 2016

  • Designed and implemented new procedures for digital record keeping of all financial data and resources• Provided change management consultation for the CEO and helped to guide the implementation of a transition plan from onsite to remote work processes • Oversaw daily operations of sales and product tracking procedures• Collaborated with accountant staff to provide clear financial records and monthly reporting• Email and phone communication with customers regarding product sales• Bookkeeping • Organization of workshop events including booking classroom space, product sales and registration details• Received online orders and packed and shipped products• Regular updates of company website• Organization and distribution of monthly newsletter• General oversight of office operations



ACF Technologies, Inc

• Customer Care Manager

  • Feb 2011 - Apr 2015

  • Increased revenue generated from Q-Flow Customer flow management support and maintenance contracts by 150% between 2012 and 2015 creating a multi-million dollar revenue stream. • Monitored customer satisfaction and retention rates to inform long term financial sustainability of support contract revenue • Led webinars to facilitate customer demonstrations of Q-Flow functionality and workflow options including software reporting capabilities • Created bid proposals to meet specific requirements around configuration and workflow for Q-Flow deployment to government facilities • Responsible for networking, client prospecting, and large scale outreach to meet yearly sales goals• Oversaw the planning and implementation of yearly tradeshow events including the research and selection of shows, budgeting, display design, shipping and travel accommodations



Triple Threat Performing Arts Academy

• Dance Instructor

  • Jan 2008 - May 2012