Nicole Aiello

Vice President of Operations at F&I Sentinel
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Contact Information
us****@****om
(386) 825-5501
Location
Canton, Georgia, United States, GE
Skills

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Bio

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5.0

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Todd F. Best

Nicole Aiello is an outstanding associate of ours! We are never disappointed and we are always extremely satisfied with Nicole's efforts and results. All of us are truly honored to be working with Nicole.

Tom Burke

Nicole has always been a Professional and reliable expert for us to turn to for Agency support. Her follow thru on commitments has always been strong and she has demonstrated a heart felt interest in the clients satisfaction. I would welcome Nicole as a high quality person of integrity in our Company.

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Credentials

  • Lean Six Sigma Green Belt Certified
    University of Georgia - Terry College of Business

Experience

  • F&I Sentinel
    • United States
    • Automotive
    • 1 - 100 Employee
    • Vice President of Operations
      • Apr 2023 - Present

      As Vice President of Operations for F&I Sentinel, I am responsible for overseeing the day-to-day operations, implementing strategies and plans that align with F&I Sentinel’s short and long-term goals, and realizing efficiencies and process improvements. As Vice President of Operations for F&I Sentinel, I am responsible for overseeing the day-to-day operations, implementing strategies and plans that align with F&I Sentinel’s short and long-term goals, and realizing efficiencies and process improvements.

  • Protective Asset Protection
    • United States
    • Insurance
    • 100 - 200 Employee
    • Senior Director, CX Operations
      • Jan 2021 - Mar 2023

      Successfully completed major acquisition integration projects, including organizational structure to optimize the integration of personnel, operational alignments for functional area integration, administration system needs evaluation and gap analysis, product changes, contact center software and PBX phone system migration. Successfully completed major acquisition integration projects, including organizational structure to optimize the integration of personnel, operational alignments for functional area integration, administration system needs evaluation and gap analysis, product changes, contact center software and PBX phone system migration.

  • Revolos
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Chief Operations Officer
      • Apr 2019 - Aug 2022

      Promoted to COO. Joined management presentation team for private equity backed corporation. Business acquired by Protective Life Corporation.

    • Senior Vice President Operations
      • Apr 2017 - Apr 2019

      Leadership expanded to include the operations for multiple physical locations in the United States and across all marketing channels. As a member of our Executive Leadership Team, I contribute to strategy decisions and provide insights into our Claims, Client Services, Customer Service and internal product administration.

  • Interstate National Dealer Services, Inc.
    • Vice President, Operations
      • Feb 2012 - Mar 2017

      Performance–driven business professional adept at managing key accounts, diverse teams, and projects resulting in year–over–year revenue growth. Relied upon heavily by both stakeholders and clients for strength in driving operational efficiency and providing unmatched quality service to key accounts. Positioned service contract organization to absorb 20% growth in sales in a single year through successful restructuring of processes. Responsibilities and projects include expense control, technology projects and workflow/internal controls improvement strategies. Responsible for management and operations of Business Processing/Underwriting consisting of more than 16K new business applications monthly, after–sale Underwriting support, and client relations teams/B2B customer service for resellers/independent agents. Show less

    • Vice President, Account Management
      • May 2010 - Jan 2012

      Scope of responsibilities included managing agent relations, revenue growth, strengthening marketability of services, and simplifying business operations.

    • Director, Account Management/Client Relations
      • May 2005 - Apr 2010

      Managed Top 10 Independent Agent Relationships, Reinsurance Portfolio & corporate projects.

    • National Sales Manager
      • 2003 - Apr 2005

      Focused primarily on Southeast territoryTraveled 80% of the year recruiting and supporting the Independent Agent Channel

    • Claims Supervisor
      • Jul 2001 - Apr 2003

      Managed daily operations of 6-7 Claims Advisors.Claims adjuducation for high profile clients and escalated issues.Analyzed and managed cost drivers through database manage to track standard and regional labor ratesRisk management through audits on claim operations and dealer operations

Education

  • Emory University - Goizueta Business School
    Emory Executive Education - C-Suite Certificate, Strategy
    2017 -
  • University of Georgia - Terry College of Business
    Lean Six Sigma Green Belt
    2015 -
  • Hofstra University
    BBA, Marketing
    1997 - 2001
  • Ashland High School
    1992 - 1997

Community

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