Nicole Abey

Customer Experience Agent at Evelyn & Bobbie
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Contact Information
us****@****om
(386) 825-5501
Location
Pasadena, Maryland, United States, US

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Bio

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Experience

    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Customer Experience Agent
      • Aug 2023 - Present

      •Provided personalized assistance and support, addressing inquiries and resolving issues, ensuring a positive shopping experience •Demonstrated strong product knowledge and a deep understanding of the brand's values to effectively guide customers •Utilized a solutions-oriented approach to resolve issues promptly, contributing to high customer satisfaction rates •Provided personalized assistance and support, addressing inquiries and resolving issues, ensuring a positive shopping experience •Demonstrated strong product knowledge and a deep understanding of the brand's values to effectively guide customers •Utilized a solutions-oriented approach to resolve issues promptly, contributing to high customer satisfaction rates

    • United Kingdom
    • Technology, Information and Internet
    • 700 & Above Employee
    • Stay-at-Home Parent
      • 2019 - Sep 2023

      After I took my maternity leave from my previous company, I decided it was in the best interest of my family to step back from my career as my husband deployed and we lived far from family. A short time later, the pandemic shut everything down, and we moved across the country. I am still a stay at home mother, and utilize my degree daily as I work with my sons and research various techniques and educational content. After I took my maternity leave from my previous company, I decided it was in the best interest of my family to step back from my career as my husband deployed and we lived far from family. A short time later, the pandemic shut everything down, and we moved across the country. I am still a stay at home mother, and utilize my degree daily as I work with my sons and research various techniques and educational content.

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Content Writer
      • Jun 2021 - Apr 2023

      •Researched and created a postpartum toolkit, and social media content relating to the perinatal experience •Moderated a community of mothers, facilitating conversations surrounding the postpartum experience •Advocated for perinatal mental health care and awareness •Researched and created a postpartum toolkit, and social media content relating to the perinatal experience •Moderated a community of mothers, facilitating conversations surrounding the postpartum experience •Advocated for perinatal mental health care and awareness

    • United States
    • Individual and Family Services
    • 300 - 400 Employee
    • Case Supervisor
      • Dec 2018 - Oct 2019

    • Associate Supervisor
      • Oct 2018 - Nov 2018

    • Behavior Therapist
      • Feb 2018 - Oct 2018

    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Sales Associate
      • Aug 2017 - Sep 2018

    • Lead Caregiver & Teacher
      • Aug 2016 - May 2017

      • Instruct children 2 to 4 years of age in activities designed to promote social, physical, and intellectual growth • Attend to children’s basic needs by feeding and dressing them, and changing their diapers • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills • Lead separate transition classroom for youngest preschool children to prepare for full-time schooling • Instruct children 2 to 4 years of age in activities designed to promote social, physical, and intellectual growth • Attend to children’s basic needs by feeding and dressing them, and changing their diapers • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills • Lead separate transition classroom for youngest preschool children to prepare for full-time schooling

    • Performing Arts
    • 1 - 100 Employee
    • Nanny - Childcare Provider
      • May 2011 - May 2016

      •Enhanced fine and gross motor skills along with beginning a preschool curriculum•Travel across country with children and mother to assist with childcare and mother’s traveling lifestyle

    • Camp Instructor
      • Jul 2011 - 2015

      • Instructed around 200 high school dancers for four days, teaching a variety of routines, judging and distributing awards• Facilitated a learning environment to enhance skills and technique• Encourage teammates and other dancers to work together • Worked directly with coaches enforcing fitting coaching techniques

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • JV Dance Coach
      • May 2015 - Oct 2015

    • Intern
      • Jan 2015 - May 2015

      • Coordinate and lead planning and implementation of military youth focused day camps and overnight camps • Market OMK and military 4-H events; assist with website as needed • Maintain accurate records and portfolio of activities • File timely reports, if applicable, of efforts including on-line OMK monthly reports • Applied for and received over $1,000 in grant money • Coordinate and lead planning and implementation of military youth focused day camps and overnight camps • Market OMK and military 4-H events; assist with website as needed • Maintain accurate records and portfolio of activities • File timely reports, if applicable, of efforts including on-line OMK monthly reports • Applied for and received over $1,000 in grant money

Education

  • Penn State University
    Bachelor of Science (B.S.), Human Development and Family Studies
    2011 - 2015
  • American Public University
    Child Life Theory and Practice
    2016 - 2017
  • Arizona State University
    Master of Science - MS, Family and Human Development
    2017 - 2018

Community

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