Nicole McLaren

Client Delivery Operations Manager at Valuize
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Skills

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5.0

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Ashley Riske

Nicole would be an incredible asset to any company. Top attributes highlighted below: Great attention to detail Very artistic and has great creative skills Great client etiquette, her emails are always so professional and friendly Very organized Eager to learn, and always goes above what is asked of her Always willing to help, no matter what you ask of her she does it so enthusiastically Incredible team spirit. She adds so much positive energy to her work environment

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Credentials

  • Software Architecture: REST API Design - The Complete Guide
    Udemy
    Apr, 2021
    - Nov, 2024
  • The Ultimate MySQL Bootcamp: Go from SQL Beginner to Expert
    Udemy
    Feb, 2021
    - Nov, 2024
  • 200hr Yoga TTC
    Association for Yoga and Meditation
    May, 2018
    - Nov, 2024
  • Gainsight NXT Administrator Certification (Level 3)
    Gainsight
    Feb, 2022
    - Nov, 2024
  • Gainsight NXT Reports & Dashboards Certificate (Level 2)
    Gainsight
    Jan, 2022
    - Nov, 2024
  • Gainsight NXT Associate Administrator Certificate (Level 1)
    Gainsight
    Dec, 2021
    - Nov, 2024
  • Revenue Operations
    HubSpot Academy
    Aug, 2022
    - Nov, 2024

Experience

  • Valuize
    • Canada
    • Business Consulting and Services
    • 1 - 100 Employee
    • Client Delivery Operations Manager
      • Aug 2022 - Present

    • Senior Technology Consultant
      • Mar 2022 - Aug 2022

    • Technology Consultant
      • Jul 2021 - Feb 2022

  • PostBeyond by Influitive
    • Software Development
    • 1 - 100 Employee
    • Customer Success Operations Manager
      • Oct 2020 - Jul 2021

      Highlights: Developed an Account Retention and Churn prediction model, which contributed to PostBeyond's customer strategy. This was later transferred to Looker for automation. Also had the opportunity to step in as Product Manager and develop several large features.

    • Customer Success Support Lead
      • Aug 2019 - Sep 2020

      Highlights: Implemented strategies that improved support metrics, which included: reducing the first-time response from five hours to forty-five minutes and increasing the quarterly CSAT score from ~95% to ~98%

  • NM Yoga
    • Canada
    • Wellness and Fitness Services
    • Yoga Instructor
      • May 2018 - Mar 2020

      Highlights: Provided engaging yoga classes for companies, studios & individuals in the Toronto core. Clients included companies such as CrowdRiff, Rubikloud Technologies and Fonolo. Highlights: Provided engaging yoga classes for companies, studios & individuals in the Toronto core. Clients included companies such as CrowdRiff, Rubikloud Technologies and Fonolo.

  • Freelance
    • Travel Sabbatical
      • Mar 2018 - Dec 2018

      Continued the travel adventure I started back in 2017. Very grateful that I did after the covid pandemic hit. Explored Asia and Europe as a solo backpacker. Continued the travel adventure I started back in 2017. Very grateful that I did after the covid pandemic hit. Explored Asia and Europe as a solo backpacker.

  • Flipp
    • Canada
    • Software Development
    • 300 - 400 Employee
    • Operations Project Lead
      • Sep 2015 - Mar 2018

      Highlights: Developed and led the process and product operations of Growth Media Advertising across five departments, managing up to 20 projects at a time.

    • Travel Sabbatical
      • Mar 2017 - Oct 2017

      Flipp granted me the amazing opportunity to take a travel sabbatical. I got to see the wonders of Asia and Europe.

    • Operations Project Coordinator
      • Mar 2014 - Aug 2015

  • Corus Entertainment
    • Canada
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • Project Management Coordinator, Client Marketing, TV Sales
      • Apr 2013 - Dec 2013

      Highlights: Coordinated the cross-country marketing tour of YTV WOW. Also had the opportunity to step in as a Project Manager for small to medium campaign developments that ran across multiple Corus networks.

    • Reception/Administrative Support
      • May 2012 - Apr 2013

Education

  • York University
    Bachelor of Arts (BA), Honours, Double Major, Communication Studies and International Development Studies
    2007 - 2012

Community

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