Nicki Hawthorne
Store Director at Beauty First- Claim this Profile
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Topline Score
Bio
Credentials
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Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities
Nebraska Department of InsuranceAug, 2020- Oct, 2024
Experience
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Beauty First
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Retail
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1 - 100 Employee
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Store Director
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Sep 2021 - Present
- Mentor a team to cultivate and maintain trusting relationships with clients through high-level product knowledge and exceptional customer service - Create and manage a schedule for a mid-sized team - Drive sales through strategic merchandising and marketing of promotions - Mentor a team to cultivate and maintain trusting relationships with clients through high-level product knowledge and exceptional customer service - Create and manage a schedule for a mid-sized team - Drive sales through strategic merchandising and marketing of promotions
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Assurity
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Australia
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Sales Intern
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May 2020 - May 2021
- Collaborated with sales representatives on client trainings and virtual office visits - Assisted sales representatives in client acquisition research - Communicated issues in submitted applications to agents and assisted them in providing proper - Collaborated with sales representatives on client trainings and virtual office visits - Assisted sales representatives in client acquisition research - Communicated issues in submitted applications to agents and assisted them in providing proper
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Beauty Advisor
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Oct 2018 - May 2019
- Performed needs analysis to make individual recommendations based on the client’s specific wants and needs - Implemented strategies to identify opportunities to increase sales and meet daily revenue goals - Trained coworkers on a product line using previous knowledge from Cole’s Salon - Performed needs analysis to make individual recommendations based on the client’s specific wants and needs - Implemented strategies to identify opportunities to increase sales and meet daily revenue goals - Trained coworkers on a product line using previous knowledge from Cole’s Salon
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Cole's Salon
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United States
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Consumer Services
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1 - 100 Employee
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First Impression Team Lead
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Apr 2016 - Dec 2018
- Assisted in setting and tracking sales goals for the team - Analyzed and executed new strategies to identify opportunities to upsell clients - Attained extensive customer experience training including conflict management and phone center training - Assisted in setting and tracking sales goals for the team - Analyzed and executed new strategies to identify opportunities to upsell clients - Attained extensive customer experience training including conflict management and phone center training
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Intern
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Jun 2018 - Aug 2018
- Received an award for leading the outbound department in the number of accounts updated within the quarter, averaging around 350 accounts per day - Conveyed issues in current insurance policies to clients and informed them of the terms of their lease or loan - Obtained substantial training in customer service regarding support and call management - Received an award for leading the outbound department in the number of accounts updated within the quarter, averaging around 350 accounts per day - Conveyed issues in current insurance policies to clients and informed them of the terms of their lease or loan - Obtained substantial training in customer service regarding support and call management
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Education
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2017 - 2020
University of Nebraska-Lincoln
Bachelor of Science - BS, Major: Management, Minor: Marketing, Certificate in Sales Excellence -
2014 - 2017
Eagan Senior High School
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2013 - 2014
Simley Senior High School
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