Experience

FORWARD Platform

• United States
• Information Services
• 1 - 100 Employee

• Associate Program Manager II

  • Jun 2023 - Dec 2023

  • Collaborated closely with cross-functional teams, resulting in a improvement in project coordination efficiency. • Proactively identified and mitigated potential risks, ensuring the successful and timely completion of simultaneous projects. • Developed and implemented outreach templates, resulting in a increased in program participation. • Utilized advanced proficiency in tools such as Formstack, WordPress, Asana, Google Suite, Microsoft • Office, and Slack to streamline project… Show more • Collaborated closely with cross-functional teams, resulting in a improvement in project coordination efficiency. • Proactively identified and mitigated potential risks, ensuring the successful and timely completion of simultaneous projects. • Developed and implemented outreach templates, resulting in a increased in program participation. • Utilized advanced proficiency in tools such as Formstack, WordPress, Asana, Google Suite, Microsoft • Office, and Slack to streamline project workflows and enhance team collaboration. • Developed and conducted comprehensive training sessions for partners and customers, equipping them with the knowledge and skills to effectively navigate and maximize the benefits of the FORWARD platform. • Collaborated with Program Managers to contribute to the creation of eligibility criteria, program guidelines, and policies, ensuring alignment with organizational objectives and funding sources. • Took a hands-on approach in creating and editing content within the FORWARD platform, including but not limited to application questions, landing pages, FAQs, and email & SMS messaging, to enhance user experience and information accessibility.

• Associate Program Manager

  • Mar 2022 - Jun 2023

  • Supported the distribution of $3.7 million in federal funding to over 730 households throughout Yakima County • Coordinated outreach and marketing to the LatinX community and identified their areas of need • Provided bilingual technical support to partner agencies and clients • Implemented processes and improvements to ensure successful partnerships and delivery of services and address project risk management to team members and stakeholders • Assisted with onboarding partner… Show more • Supported the distribution of $3.7 million in federal funding to over 730 households throughout Yakima County • Coordinated outreach and marketing to the LatinX community and identified their areas of need • Provided bilingual technical support to partner agencies and clients • Implemented processes and improvements to ensure successful partnerships and delivery of services and address project risk management to team members and stakeholders • Assisted with onboarding partner agencies to programs and provided trainings in English and Spanish • Established controls and criteria to ensure proper allocation of funds and implemented fraud prevention steps

• Intake and Eligibility Specialist

  • Sep 2021 - Mar 2022

  • Assisted in the distribution of federal assistance for tenant rental eviction prevention • Attention to detail and time sensitive funding deadlines; contributing to distributing over $2 million of back rent funding • Implemented a new bilingual text messaging system to better reach our Latinx populations and increase responsiveness • Constructed PowerPoints for various trainings across our various municipalities • Provided online trainings to partner agencies in English and… Show more • Assisted in the distribution of federal assistance for tenant rental eviction prevention • Attention to detail and time sensitive funding deadlines; contributing to distributing over $2 million of back rent funding • Implemented a new bilingual text messaging system to better reach our Latinx populations and increase responsiveness • Constructed PowerPoints for various trainings across our various municipalities • Provided online trainings to partner agencies in English and Spanish



Compass Family Services

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Development and Communications Associate

  • Apr 2021 - Sep 2021

  • Utilize Salesforce donor database to record gifts, track donor and prospect interactions, maintain updated account information, and generate reports • Generate timely, accurate, and personalized acknowledgement letters to all donors • Manage the monthly staff newsletter, Development calendar, and social media posts • Assist with event coordination, and volunteer support • Coordinate with the Salesforce Administrator and consultant to ensure Development database needs are being met

• Homelessness Prevention Specialist

  • Jan 2020 - Apr 2021

  San Francisco Bay Area • Screened homeless families to determine their eligibility for back rent assistance and move in assistance • Maintained confidential client records and generated reports using Salesforce Lightning Experience • Coordinated distribution of checks with the accounting department to the appropriate recipients • Created family budget sheets to determine if families can be self-sufficient after assistance and remain housed

• Bilingual Housing Outreach Case Manager

  • Mar 2019 - Jan 2020

  San Francisco Bay Area • Provided individualized case management for over 20 families with Section 8 vouchers and assisted them in housing search, job stability, and financial independence • Conducted over 70 group and individual housing workshops at the Twitter Neighborhood Nest to identify appropriate housing options for local community members • Communicated with hundreds of landlords and provided necessary federal Section 8 tenancy documentation • Secured federally assisted housing for 8 families… Show more • Provided individualized case management for over 20 families with Section 8 vouchers and assisted them in housing search, job stability, and financial independence • Conducted over 70 group and individual housing workshops at the Twitter Neighborhood Nest to identify appropriate housing options for local community members • Communicated with hundreds of landlords and provided necessary federal Section 8 tenancy documentation • Secured federally assisted housing for 8 families over a period of eight months • Managed client records and reports using Salesforce Classic and Salesforce Lightning Experience



Change Healthcare

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Managed Care Representative/SSI Advocate

  • Aug 2017 - Nov 2018

  • Averaged over 70 outbound calls per day to potential clients (Medicaid recipients) to apply for federal disability benefits, resulting in average 30 applications per month • Conducted thorough medical and financial screenings of insurance participants to determine their eligibility for disability programs • Managed member applications for Social Security disability benefits, with a strong focus on Supplemental Security Income benefits • Acted as the point of contact for… Show more • Averaged over 70 outbound calls per day to potential clients (Medicaid recipients) to apply for federal disability benefits, resulting in average 30 applications per month • Conducted thorough medical and financial screenings of insurance participants to determine their eligibility for disability programs • Managed member applications for Social Security disability benefits, with a strong focus on Supplemental Security Income benefits • Acted as the point of contact for Anthem Nevada Medicaid, managed referrals, improved response rates, and generated increased number of disability applications • Conducted online staff trainings for remote case managers on improving quality of member outreach and screenings Show less



Crate and Marrow

• Associate

  • Jul 2015 - Jul 2017

  Charlottesville, Virginia Area • Proactively engaged with customers on both in-store and online sales; maintained a 4+ star rating in customer service • Leveraged deep industry knowledge and customer feedback to create customer-driven inventory of products • Managed transactions and inventory records using QuickBooks • Worked directly with vendors to ensure inventory needs were met



Region Ten CSB

• Mental Health Care
• 200 - 300 Employee

• Work-Study Intern

  • Sep 2015 - May 2016

  • Designed and executed new incentive-based program to increase response rate from customer surveys • Conducted stakeholder surveys to gauge the customer perceptions of the agency services and collect basic demographic information • Collected and analyzed data from consumer surveys with SPSS • Reported survey data to the federal Mental Health Statistics Improvement Program (MHSIP)



Pulliam Innovative Consulting Firm

• Intern

  • Aug 2014 - May 2015

  Richmond, Virginia Area • Organized and updated the clothing closet for the homeless community and coordinated appointments for individuals to privately collect clothing. • Supervised the distribution of clothing to community members during the weekly clothing giveaway. • Assisted in home visits with oral and written translations from English to Spanish and vice versa. • Used bilingual ability to translate office materials and documentation as needed. • Organizing monthly events for PICF and community… Show more • Organized and updated the clothing closet for the homeless community and coordinated appointments for individuals to privately collect clothing. • Supervised the distribution of clothing to community members during the weekly clothing giveaway. • Assisted in home visits with oral and written translations from English to Spanish and vice versa. • Used bilingual ability to translate office materials and documentation as needed. • Organizing monthly events for PICF and community members, including domestic violence awareness and a women’s social group. Show less



Pentagon Row Ice Rink

• Cashier

  • Dec 2009 - Jan 2015



Commonwealth Catholic Charities

• United States
• Individual and Family Services
• 100 - 200 Employee

• Summer Internship

  • Jun 2014 - Aug 2014

  Richmond, Virginia Area • Supervised non-custodial visitation from previous caregivers or parents and their children and ensured that only appropriate topics and interactions occurred. • Created a children’s activity book for infants to teenagers to help give visitors activity suggestions during their visitation. • Intervened during the visit if inappropriate topics were raised, such as custody commentary or bad mouthing the custodial figure.



Fur-Get Me Not

• United States
• Individual and Family Services
• 1 - 100 Employee

• Daycare Attendant

  • Jul 2012 - Aug 2013