Experience

J. RETTENMAIER USA LP

• United States
• Biotechnology Research
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2019 - Present

  United States Provide phone and email based support for customers to help resolve issues, assist with account and billing questions, and enter customer orders. Conducting finished goods inventory analysis's for the 2 largest plants in the company and work with production and quality teams on production dates to meet customer special requirements and deadlines.



H3 Management Services

• Support Specialist

  • Jun 2019 - Oct 2019

  Kalamazoo, Michigan Coordinated care for Meridian members. Completed telephonic initial health assessments. Utilization Management provider line calls. Created and approved authorizations for durable medical equipment, personal care services and waiver services. Submission of Nursing Facility Level of Care Determination and Waiver packets to Michigan Department of Health and Human Services.



ConcertoCare

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Long Term Support Specialist

  • May 2018 - May 2019

  Kalamazoo, Michigan Area Coordination of care for Meridian members. Created and approved authorizations for durable medical equipment and personal care services. Scheduled member appointments for Social Workers and Nurse Care Managers. Submission of Nursing Facility Level of Care Determination and Waiver packets to Michigan Department of Health and Human Services.

• Patient Care Coordinator

  • Jan 2017 - May 2018

  Kalamazoo, Michigan Area Kept detailed workbook in Excel of hospital and nursing home admissions and discharges. Confirmed admissions and discharges with hospital and nursing home staff. Notified specific care managers of members hospital visit. Trained new employees. Coordinated training sessions for employees and nurses regarding new processes.



Spectrum Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Service Representative

  • Apr 2016 - Jan 2017

  Hastings, MI Urgent care patient check-in/check-out. Verified demographics, insurance, and Current Procedural Terminology (CPT) codes. Collected third party claims information.



Metro Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Receptionist

  • Nov 2015 - Apr 2016

  Caledonia, MI Managed appointment scheduling, patient records, medical billing and financial information. Processed patient check-in/check-out, verified insurance and collected copays and prior balances.



Medical Management Specialists

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Data Entry

  • May 2014 - Oct 2015

  Grand Rapids, MI Entered ICD-9 codes into medical billing systems. Verification of different insurances including: Commercial insurance, Medicare and Medicaid Plans



Borgess Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Representative

  • Jun 2011 - May 2014

  Kalamazoo, Michigan Area Verification of patient demographics and insurances. Collected co-pays and prior balances. Trained new employees. Filed charts and answered inbound calls. Submitting applications to CHAMPS.