Experience

Splendora ISD
• United States
• Education Administration Programs
• 200 - 300 Employee
• Substitute Teacher

  • Feb 2022 - Present


Alight Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Feb 2021 - Oct 2021

  Great company to get into. Due to daughters medical needs I needed to find a more flexible position. Great company to get into. Due to daughters medical needs I needed to find a more flexible position.



Kennedy Fabricating

• Construction
• 1 - 100 Employee

• Office Coordinator

  • Jan 2020 - Aug 2020

  Great company to work for. Due to COVID, my position was eliminated. Great company to work for. Due to COVID, my position was eliminated.



Aon

• Albania
• Electric Power Generation
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2015 - Jul 2017

  Gave birth to my daughter at 24 weeks. Therefore, I had to leave my position to stay at the hospital with her followed by taking her to daily medical appointments for the first year of her life. Gave birth to my daughter at 24 weeks. Therefore, I had to leave my position to stay at the hospital with her followed by taking her to daily medical appointments for the first year of her life.



CEVA Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Representative

  • Aug 2015 - Nov 2015

  • Quote shipments for key account customers. • Book shipments. • Enter shipments in WorldPort. • Contract third party shipping companies for shipments we are unable to ship via Ceva trucks. • Daily status reports of all shipments past & future. • Nightly turnover. • Frequent email correspondence; inter office and customer contact. • Answer multi-line phone system. • Assist with any other projects that are requested. • Quote shipments for key account customers. • Book shipments. • Enter shipments in WorldPort. • Contract third party shipping companies for shipments we are unable to ship via Ceva trucks. • Daily status reports of all shipments past & future. • Nightly turnover. • Frequent email correspondence; inter office and customer contact. • Answer multi-line phone system. • Assist with any other projects that are requested.



VALIC

• Financial Services
• 500 - 600 Employee

• Customer Service Representative

  • Jan 2013 - May 2015

  • Provided accurate and appropriate information in response to customer inquiries. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Handle approximately 60-100 inbound calls on a daily basis in a busy fast paced financial call center • Developed effective relationships with all call center departments through clear communication. • Completed financial transactions based on customer’s needs. • Practiced an extreme attention to detail by reviewing documents and records for accuracy and completeness. • Built customer loyalty by placing follow-up calls for customers who needed additional feedback. Show less



VVF Amenities

• United States
• 1 - 100 Employee

• Customer Service Rep

  • May 2011 - Sep 2013

  • Verified customer information was up-to-date and accurate. • Received, created, shipped and billed customer orders in the system Dimensions. • Daily communication with warehouse for shipping and inventory of products. • Maintained weekly collections of 98%-100%. • Conducted month-end balance sheet reviews and reconciled any variances. • Researched and resolved billing and invoice problems. • Prepared sample kits, created PowerPoint presentations and other marketing material used for business development and marketing. • Handled trade show organization. • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. • Assist with forecasting for month end close. • Administrative support as needed for VP of Sales. Show less



Houston Southpro Restoration

• United States

• Administrative Assistant

  • Jul 2009 - Mar 2011

  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. • Receive new jobs and assign to project manager available. • Assist accounting with daily operations. • Statistical end of week totals for payroll and job costing. • Create and manage job files. • Research and other required special projects as needed. • Prepare and organize new hire files. • Enter deposits daily in QuickBooks program. • Set up and organize meetings and industry classes. Show less