Ops Services Coordinator

• Apr 2023 - Present

Lead Barista

• Sep 2021 - Apr 2023

UX/UI Designer

• Apr 2022 - Oct 2022

• Applied design methodologies to create informed design solutions that met users' needs and desires. • Conducted user surveys and interviews, utilizing results to develop well-crafted personas, journey maps, user stories, and user flows for various projects. • Built clickable wireframes and high-fidelity prototypes, iterating on designs from usability testing. • Served as the design lead for various UX projects, from concept to completion, including: Bookish | https://bit.ly/3TlLgKl • Designed a book review platform for readers to track reading progress on current reads and curate their shelves to share with friends. • Developed user stories, flows, and key personas to drive design efforts. • Prototyped high-fidelity UI, developed a style guide, and conducted usability testings. Seoul Food DC (Contractor) | https://bit.ly/3WGv9Kt • Created and iterated on UI screens for a mobile e-commerce app targeting customers of a Korean vegan restaurant in Maryland. • Worked closely with the client to determine business needs and conduct thorough review of current solutions that were not working. • Used design sprint methodologies to design the interface and main features to streamline the ordering process. • Conducted user research and developed high-fidelity wireframes and clickable prototypes on Figma. Catchit Transit App | https://bit.ly/3WEhl39 • Developed wireframes, user flows, and clickable prototypes on Figma to define new MVP product for a real-time transit app. • Researched and identified needs and pain points of bus commuting experience through user surveys and interviews. • Designed and iterated on high-fidelity mockups based on feedback from user testing. • Developed branding and identity for the app, including brand name and logo design. Show less

Operations Manager

• Mar 2020 - Aug 2021

Store Support Supervisor

• Mar 2015 - Feb 2020