Experience

JLR North America

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• CS Social Media Specialist

  • Aug 2021 - Present

  Mahwah, New Jersey, United States • Experienced in resolving multiple customer queries and complaints at a time in a professional manner • Collaborated across internal departments and with nation-wide realtors to ensure accuracy of information and customer satisfaction • Resolved customer queries via social platforms such as Twitter, Facebook, LinkedIn, Instagram, and YouTube for the North American market • Recorded and tracked customer query data for external data analytics • Worked internally to document and… Show more • Experienced in resolving multiple customer queries and complaints at a time in a professional manner • Collaborated across internal departments and with nation-wide realtors to ensure accuracy of information and customer satisfaction • Resolved customer queries via social platforms such as Twitter, Facebook, LinkedIn, Instagram, and YouTube for the North American market • Recorded and tracked customer query data for external data analytics • Worked internally to document and resolve customer issues in our customer profile system • Conducted public facing posts and conversations while adhering to standard business practices for customer relations • Extended offers of reimbursement to customers to met internal criteria at my discretion Show less



Unishippers

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Office Assistant

  • Jun 2021 - Aug 2021

  Denville, New Jersey, United States • Scheduled freight shipments for customers via online system and phone • Processed customer payments via mail and phone • Provided customers with updates on their shipments and ensured all shipments were picked up or rescheduled • Informed customers on which carriers are best for their specific shipments



Anta Electric, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2020 - May 2021

  Dover, New Jersey, United States • Checked all incoming invoices against our records in JobShop to make sure the parts received, as well as the price, and quantity are correct • Verified product information when it was received, and entered the invoice into QuickBooks • Answered and directed all incoming calls from vendors and customers • Updated and organized Excel sheets • Maintained open and closed files for physical copies of documents • Managed incoming and outgoing mail



Cedar Crest College

• United States
• Higher Education
• 200 - 300 Employee

• Head Resident Advisor

  • Aug 2018 - May 2020

  Allentown, Pennsylvania Area • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs • Developed team communications and information for weekly staff meetings • Conducted weekly welfare checks and ensured that all residents and Resident Advisors needs were met by coordinating with facility staff • Assisted residents with transitioning into new living environment and maintained strong relationships with residents

• Resident Advisor

  • Sep 2017 - May 2020

  Allentown, Pennsylvania Area • Provided emotional support and counseling to residents coping with loss and stress • Enforced policies and safety standards through building and room rounds • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes • Resolved conflicts and negotiated mutually beneficial agreements between parties

• Media Lab Assistant

  • Sep 2019 - Mar 2020

  Allentown, Pennsylvania Area • Tutored struggling, average and advanced students in Adobe Photoshop, Animate, Audition, Illustrator, and Premiere • Supported professor instruction by discussing concepts and assisting students struggling during class time • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses



Cultural Coalition of Allentown

• Internship

  • Feb 2019 - May 2019

  Allentown, Pennsylvania Area • Created flyers and logos for "Third Thursday" event using Photoshop, and Illustrator with help from experienced professional • Created, distributed, and analyzed data from a survey gauging college student interest in the arts in Allentown • Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors, and tracking down appropriate images • Prepared images to coincide with Instagram and Facebook posts



Cedar Crest College

• United States
• Higher Education
• 200 - 300 Employee

• Residence Life Administrative Assistant

  • Sep 2016 - Aug 2018

  Allentown, Pennsylvania Area • Developed and updated spreadsheets and databases to track, analyze and report on performance • Managed office inventory by restocking supplies to maintain adequate stock levels • Welcomed office visitors warmly and notified staff to arrivals of scheduled appointments • Executed record filing system to improve document organization and management • Completed flyer and poster designs for Resident Advisor programs