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Bio

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Credentials

  • Accredited Mediator
    London School of Mediation
    Mar, 2012
    - Oct, 2024

Experience

    • United Kingdom
    • Financial Services
    • 100 - 200 Employee
    • Committee Chair
      • Apr 2022 - Present

      Chair, Disciplinary Committee and Regulatory Board Member, IFoA Chair, Disciplinary Committee and Regulatory Board Member, IFoA

    • United Kingdom
    • Non-profit Organizations
    • 1 - 100 Employee
    • Trustee
      • Jun 2021 - Present
    • United Kingdom
    • Food and Beverage Services
    • 1 - 100 Employee
    • Chair, Independent Complaints Panel
      • Sep 2020 - Present
    • United Kingdom
    • Government Relations Services
    • Board Member
      • Oct 2018 - Present
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Judge
      • Oct 2009 - Present

      I have been sitting as a part-time Crown Court Judge in the UK since my appointment in October 2009. I have been sitting as a part-time Crown Court Judge in the UK since my appointment in October 2009.

    • Service Complaints Ombudsman
      • Jan 2016 - Dec 2020
    • United Kingdom
    • Alternative Dispute Resolution
    • 1 - 100 Employee
    • Board Member, National Executive Committee
      • Jul 2018 - Jul 2020
    • Australia
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Service Complaints Commissioner
      • Feb 2015 - Dec 2015
    • Public Policy Offices
    • 1 - 100 Employee
    • Complaints Commissioner
      • Aug 2009 - Jan 2015

      As Complaints Commissioner, I am the sole Ombudsman in the Cayman Islands and, together with a staff of 4, am responsible for investigating complaints against 93 government entities by members of the public. As Complaints Commissioner, I am the sole Ombudsman in the Cayman Islands and, together with a staff of 4, am responsible for investigating complaints against 93 government entities by members of the public.

    • Vice-President
      • Nov 2010 - May 2013

      The Caribbean Ombudsman Association represents the interests and aims of Ombudsmen throughout the region, enabling us to pool knowledge and experience in order to perform our roles better in our respective jurisdictions. The Caribbean Ombudsman Association represents the interests and aims of Ombudsmen throughout the region, enabling us to pool knowledge and experience in order to perform our roles better in our respective jurisdictions.

    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Member, Broadcast Committee on Advertising Practice
      • Jan 2009 - Dec 2009
    • Government Relations Services
    • 1 - 100 Employee
    • Commissioner
      • Apr 2004 - Mar 2009

      The Commission is the guardian of the police complaints system for England and Wales. As Commissioner, I held one of the most senior appointments in the IPCC, and was also part of the Board that ran the Commission. I had particular responsibility for Kent, Sussex and the Ministry of Defence Police Forces, as well as part of the Metropolitan Police Service - a total of over 7 million potential complainants. My role involved not only dealing with complaints of the utmost gravity, including fatalities involving police (shootings, road traffic incidents), but also encouraging both the public and the police to have full confidence in the police complaints system by ensuring it operated in a fair and impartial manner. To this end I regularly had meetings with police officers of the highest seniority; members of the public, individually as well as community groups; and other key stakeholders such as the Mayor’s office. I also had conduct of, and ultimate responsibility for, a number of significant nationally reported cases, & have been interviewed on several occasions on television and radio, and in print. I was the lead Commissioner responsible for drafting IPCC guidelines on investigating allegations of discriminatory conduct by police officers. I was also a member of the IPCC Resources and Diversity Committees.

    • Australia
    • Law Enforcement
    • 1 - 100 Employee
    • Board Member
      • Sep 2001 - Mar 2004

      As a Board Member, I held one of the most senior appointments in the PCA. My responsibilities in this post were broadly similar to those in my role at the IPCC, but for different forces, including Merseyside and North Wales police. As a Board Member, I held one of the most senior appointments in the PCA. My responsibilities in this post were broadly similar to those in my role at the IPCC, but for different forces, including Merseyside and North Wales police.

    • Barrister
      • 1985 - Jul 2001

      Although this was my most recent tenancy (I still remain a Door Tenant), I was a barrister in private practice for nearly 16 years before accepting my appointment at the Police Complaints Authority. During this time I practiced in a number of fields in the High Court, Crown Court and Court of Appeal, specialising in Criminal Law, including three successful Commonwealth death penalty appeals before the House of Lords sitting as the Privy Council. Whilst in private practice, I was a Legal expert on BBC World for the OJ Simpson trial verdict in 1995.

Education

  • ICSL
    Bar Finals, Law

Community

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